Scott McKain: Customer Service

  • Delivering What Customers REALLY Want
  •  There is a stunning difference between what customers want and what most organizations offer.
  • And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.
  • What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price.
  • However, what creates client loyalty is a connection through personalization, differentiation, and emotion.

Travel & Fee Range:**

  • Travels from: Las Vegas, NV, USA
  • **Fee range: $20,001 - $35,000

Keynote Topics

In this keynote or workshop, Scott McKain teaches how to create distinction.

He will show you how to deliver ultimate customer experiences® to earn customers for life.

The most important question we must confront is: “WHY would we get chosen instead of our competition?”

The five steps of an Ultimate Customer Experience®

  • Why the experience – and not service – generates loyalty; and what you need to do to create it
  • The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
  • The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively

THE ULTIMATE CUSTOMER EXPERIENCE

There is a stunning difference between what customers want and what most organizations offer. And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.

What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price. However, what creates client loyalty is a connection through personalization, differentiation, and emotion.

A critical question for you is: What is the ultimate experience that a customer could have as they do business with your organization? Scott McKain has vast experience and cutting-edge strategies on how to create distinction and deliver ultimate customer experiences®.

The five steps of an Ultimate Customer Experience®

  • Why the experience – and not service – generates loyalty; and what you need to do to create it
  • The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
  • The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively

How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction

Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of […]

Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of this distinguished figure.

Scott McKain’s expertise lies in helping individuals and organizations carve their path to distinction. In a cluttered marketplace, where sameness prevails, Scott empowers his audience to differentiate themselves by delivering exceptional experiences. His philosophy revolves around the principle of standing out rather than blending in, thereby creating lasting impact and fostering loyalty.

Scott’s wisdom isn’t confined to the stage; it’s immortalized in his bestselling books. His literary contributions resonate with readers seeking actionable insights to propel their personal and professional growth. Titles such as “Create Distinction,” “Iconic,” and “All Business is Show Business” have garnered widespread acclaim, cementing Scott’s status as a thought leader in the realms of distinction, customer experience, and leadership.

Scott McKain’s keynote presentations are nothing short of transformative experiences. Combining eloquence, humor, and profound insights, Scott captivates audiences, leaving them inspired and equipped with tangible strategies for success. Whether addressing corporate leaders, entrepreneurs, or sales professionals, his presentations are tailored to resonate with diverse audiences, transcending industry boundaries.

In an era defined by digital connectivity, Scott McKain seamlessly transitions his expertise into the virtual realm. His virtual presentations are as engaging and impactful as his live performances, leveraging cutting-edge technology to deliver an immersive experience. Through virtual platforms, Scott continues to empower and inspire individuals worldwide, transcending geographical constraints.

Scott McKain’s unparalleled contributions to the world of speaking and thought leadership have earned him prestigious accolades. His distinctive style led to his induction into the Professional Speakers Hall of Fame, a testament to his enduring influence and exceptional delivery. Moreover, Scott’s remarkable content garnered him membership in the Sales and Marketing Hall of Fame, alongside luminaries such as Dale Carnegie, Zig Ziglar, and Og Mandino.

In conclusion, Scott McKain is more than just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a unique blend of expertise, eloquence, and humor, Scott captivates audiences worldwide, leaving a lasting impact that transcends the confines of the event venue.

Contact us at Speakers Inc and follow us on Twitter

Scott McKain | The Distinction Expert

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

You may be interested in...

  • (9)
  • (1)
Simon T. Bailey

Simon T. Bailey is a globally recognized speaker, author, and expert on personal and organizational brilliance. With over two decades of experience, Simon has inspired millions through his dynamic presentations, coaching, and best-selling books. He is a catalyst for positive change, guiding individuals and organizations to discover their inner brilliance and achieve extraordinary success. Simon’s […]

  • Travels from: Orlando, FL
  • Leadership Speakers
  • (49)
  • (4)
Jay Baer, Standing Ovation Podcast

Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]

  • Travels from: Bloomington, IN
  • Customer Experience
  • (12)
Ryan Estis

Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]

  • Travels from: Saint Paul, MN
  • Sales Speakers
  • (13)
  • (1)
Dr. Carl Christman

From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]

  • Travels from: Palm Desert, CA
  • Customer Experience
  • (16)
Brent Adamson

Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]

  • Travels from: Leesburg, VA
  • Sales Speakers
  • (7)
Laurie Guest

Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant […]

  • Travels from: Chicago, IL
  • Customer Experience
  • (27)
Kelly McDonald

Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]

  • Travels from: Denver, CO
  • Branding Speakers
  • (8)
Louie Gravance

Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of […]

  • Travels from: Orlando, FL
  • Culture Speakers
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel