Dan Gingiss

  • Featured Talent
  • Chicago, IL
  • Fees* $20,001 - $35,000

Tagline: The Experience Maker

Talent Highlights

  • Are you finding it harder and harder each year to meet sales or revenue goals?

  • Are you stuck trying to compete on price or product?

  • There is a better way, and that is to focus on the customer experience.

  • Dan Gingiss is a top customer experience keynote speaker who helps empower your team to create the kinds of experiences that customers want to talk about.

Keynote Topics

Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Dan’s audiences:

  • Learn the types of experiences people share most often and why.
  • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Co-Presented with Shonnah Hughes

How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.

Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:

  • The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
  • African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
  • One in four people in the United States have some form of disability, and the global purchasing power of people with disabilities is $8 trillion.

So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.

Audiences will learn:

  • What it means to BELONG and how to create it at your company.
  • Specific examples of companies authentically embracing diverse customers.
  • How diversity and inclusion leads to better products, improved customer experience, and higher profits.

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn:

  1. How different teams such as marketing, finance, and legal shape the customer experience;
  2. real-life examples of the  impact of non-customer facing teams on the end customer;
  3. how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

5/5

(3 reviews)

Gallery

Videos

Video

Dan Gingiss stands as an expert in customer experience (CX). With over two decades of experience in marketing and CX, Dan has honed his craft to understand that in today’s landscape, companies no longer compete solely on price or product superiority. Instead, they vie for attention and loyalty through the delivery of exceptional customer experiences. […]

Dan Gingiss stands as an expert in customer experience (CX). With over two decades of experience in marketing and CX, Dan has honed his craft to understand that in today’s landscape, companies no longer compete solely on price or product superiority. Instead, they vie for attention and loyalty through the delivery of exceptional customer experiences.

Having served as the Head of Digital Customer Experience and Social Media at Discover Financial Services, Dan’s insights into the importance of CX were not just theoretical but grounded in practical experience. This pivotal role provided him with firsthand understanding of how a superior customer experience strategy can propel a business ahead of its competitors.

Dan Gingiss Journey:

A Pathway to Expertise

Dan Gingiss’s journey into the realm of customer experience and marketing began over two decades ago. Throughout his career, he has been driven by a passion for understanding consumer behavior and identifying strategies to enhance their interactions with brands.

Armed with a degree in marketing, Dan embarked on his professional journey, where he quickly rose through the ranks due to his innovative approaches and keen insights. His tenure at Discover Financial Services marked a significant milestone, where he spearheaded digital customer experience initiatives and social media strategies. Here, he witnessed firsthand the transformative power of prioritizing CX in shaping brand perception and driving business success.

A Multifaceted Expert

Dan’s expertise extends beyond his corporate endeavors. He is a prolific author, having penned two books that delve into the intricacies of customer experience and marketing strategies in the digital age. His publications serve as invaluable resources for businesses seeking to navigate the evolving landscape of customer engagement.

Furthermore, Dan is the host of a popular podcast that explores various facets of CX, featuring insightful conversations with industry experts and thought leaders. Through these platforms, he shares his wealth of knowledge and provides actionable insights for businesses striving to elevate their customer interactions. In 2019, Dan took his passion for CX to new heights by establishing his own company.

Through this venture, he offers consultancy services, guiding organizations in crafting tailored CX strategies to drive growth and foster customer loyalty.

Keynote Speaker Extraordinaire

As an international keynote speaker, Dan Gingiss captivates audiences with his dynamic presentations and thought-provoking insights. He brings a unique blend of expertise, charisma, and practical experience to every speaking engagement, leaving attendees inspired and equipped with actionable strategies to enhance their CX initiatives.

Dan’s speaking engagements transcend mere rhetoric; they serve as catalysts for organizational transformation. He firmly believes that a remarkable customer experience can be the most potent form of marketing in today’s digital era. With the proliferation of social media, every interaction has the potential to be amplified and shared, making CX a pivotal aspect of brand differentiation and customer retention.

Why Book Dan Gingiss through Speakers Inc?

In the area of event planning, the choice of speakers can make or break an occasion.

Here’s why Dan Gingiss stands out as an indispensable addition to any event:

  1. Expertise Par Excellence: With over two decades of hands-on experience in marketing and customer experience, Dan brings forth a wealth of expertise that is unparalleled. His insights are not just theoretical but borne out of real-world scenarios, making them invaluable for businesses seeking tangible results.
  2. Dynamic Presentation Style: Dan Gingiss is not your run-of-the-mill speaker. His presentations are dynamic, engaging, and tailored to resonate with diverse audiences. Whether it’s a corporate summit or an industry conference, Dan has the knack for captivating audiences and leaving a lasting impression.
  3. Actionable Insights: In the fast-paced world of business, actionable insights are worth their weight in gold. Dan Gingiss’s presentations are replete with practical strategies and techniques that attendees can implement immediately to drive tangible results.
  4. Global Recognition: With a podcast that boasts a global audience and books that have garnered international acclaim, Dan Gingiss’s reputation precedes him. Booking him through Speakers Inc not only ensures access to a top-tier speaker but also adds a touch of prestige to any event.

Gone are the days when mere pricing or product superiority guaranteed success. Enter the era where the customer experience reigns supreme.

At the forefront of this paradigm shift stands Dan Gingiss, a seasoned expert in crafting unparalleled customer journeys that propel businesses to the zenith of success.

In conclusion, Dan Gingiss is not just a speaker; he’s a catalyst for change, a harbinger of innovation, and a relentless advocate for customer experience excellence. In a world where mediocrity abounds, Dan Gingiss stands tall as a beacon of inspiration, guiding businesses towards the summit of success through the power of remarkable customer experiences.

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