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Keynote Topics
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Dan’s audiences:
Co-Presented with Shonnah Hughes
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.
Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.
Audiences will learn:
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn:
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Videos
(9 reviews)
Are you finding it harder and harder each year to meet sales or revenue goals?
Are you stuck trying to compete on price or product?
There is a better way, and that is to focus on the customer experience.
Dan Gingiss is a top customer experience keynote speaker who helps empower your team to create the kinds of experiences that customers want to talk about.
Dan Gingiss stands as an expert in customer experience (CX). With over two decades of experience in marketing and CX, Dan has honed his craft to understand that in today’s landscape, companies no longer compete solely on price or product superiority. Instead, they vie for attention and loyalty through the delivery of exceptional customer experiences.
Having served as the Head of Digital Customer Experience and Social Media at Discover Financial Services, Dan’s insights into the importance of CX were not just theoretical but grounded in practical experience. This pivotal role provided him with firsthand understanding of how a superior customer experience strategy can propel a business ahead of its competitors.
Dan Gingiss is an internationally recognized authority on customer experience (CX), a bestselling author, and a highly sought-after keynote speaker. With over 20 years of professional experience at major companies like McDonald’s, Discover, and Humana, Gingiss has a profound understanding of how businesses can create memorable customer interactions that drive loyalty and growth.
His approach is grounded in the philosophy that every customer interaction is an opportunity to make a lasting impression. Gingiss’s keynotes are rich with real-world examples, making complex concepts accessible and actionable. His insights have been featured in leading publications like Forbes, and he regularly contributes to major business podcasts and webinars.
Gingiss’s influence at events is significant due to his ability to merge theoretical knowledge with practical applications. He teaches audiences how to leverage every touchpoint as a brand differentiator, drawing from his own experiences in transforming customer service into a positive driver for word-of-mouth marketing. His sessions are not only informative but also interactive, encouraging attendees to think critically about their own customer service strategies.
As the author of “The Experience Maker,” Gingiss distills his extensive knowledge into actionable strategies that businesses can implement immediately. The book has become a go-to resource for companies aiming to elevate their customer experience. His follow-up workshops and consulting sessions post-events often help companies integrate these lessons into their operational frameworks, making him a partner in innovation beyond the conference stage.
Gingiss’s expertise extends to digital customer experiences, where he has guided transformations that blend technology and personal touch to create seamless online interactions. His strategies focus on making the digital experience feel as warm and personal as a face-to-face interaction, which is crucial in today’s tech-driven market.
At every speaking engagement, Gingiss emphasizes that the end goal of any customer experience strategy should be to make customers feel heard, valued, and respected. This philosophy has made him a favorite among event organizers and attendees alike, securing his place as a top speaker on customer experience and business innovation.
Reasons to Book
Event planners seeking to captivate and educate their audience on the transformative power of outstanding customer experience should look no further than Dan Gingiss. His sessions are meticulously tailored to resonate with the specific challenges and opportunities within each industry he addresses. Booking Gingiss ensures that attendees receive not only motivation but also clear, actionable steps they can take back to their teams and implement immediately.
Gingiss’s ability to connect with his audience—whether executives, mid-level managers, or front-line employees—makes him a versatile speaker suitable for a wide range of events. His real-world examples and engaging storytelling translate complex concepts into easy-to-understand and entertaining presentations that leave a lasting impact.
Choosing Dan Gingiss for your next event also means offering attendees a unique perspective on leveraging customer interactions as a powerful marketing tool. His innovative approaches and solutions are designed to turn every customer engagement into a positive brand experience, making his sessions incredibly valuable for businesses looking to enhance their reputation and customer loyalty.
Why Use Speakers Inc
Speakers Inc provides access to a curated roster of speakers like Dan Gingiss, who bring a wealth of expertise and proven track records in transforming businesses through powerful keynotes. Our commitment to quality and our deep understanding of event dynamics ensure that we pair your event with speakers who not only dazzle but also deliver real value and insights to your audience.
Our team at Speakers Inc works closely with event planners to understand their specific needs and audience demographics. This tailored approach guarantees that our speakers perfectly align with your event’s themes and goals, ensuring an impactful and memorable experience for all attendees.
Summary and Conclusion
Dan Gingiss’s unparalleled expertise in customer experience and his engaging presentation style make him an essential speaker for any event focusing on business growth, customer loyalty, or marketing. His actionable insights help businesses transform their customer interactions into opportunities for brand advocacy, making him a valuable asset to any corporate event or conference.
By choosing Dan Gingiss through Speakers Inc, you ensure not just an educational session but a transformative experience that attendees will talk about long after the event concludes. His strategies are proven, practical, and powerful, reflecting our commitment at Speakers Inc to bringing only the best and most effective speakers to your stage.
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the […]
Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant […]
Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]
Joy Baldridge is an unstoppable force in the world of professional speaking, captivating audiences with her dynamic presence and insightful messages. Embarking on her remarkable journey at a tender age, Joy’s audacious spirit and relentless drive have made her a prominent figure in the industry. Her passion for communication and sales has propelled her to […]
Denise Lee Yohn is a globally recognized expert in brand-building and organizational excellence, captivating audiences worldwide with her profound insights and practical strategies. As a keynote speaker, she seamlessly blends her extensive industry experience with a dynamic and engaging speaking style, making her a sought-after presence at major business conferences and events. Her unique ability […]
Simon T. Bailey is a globally recognized speaker, author, and expert on personal and organizational brilliance. With over two decades of experience, Simon has inspired millions through his dynamic presentations, coaching, and best-selling books. He is a catalyst for positive change, guiding individuals and organizations to discover their inner brilliance and achieve extraordinary success. Simon’s […]
Lonnie Mayne is a globally recognized motivational speaker and the founder of Red Shoes Living, an organization dedicated to inspiring excellence in leadership and performance. With over two decades of experience in the corporate world, Lonnie has become a beacon of positivity and high performance, helping individuals and organizations achieve their highest potential. His unique […]
Alan ONeill, a renowned keynote speaker and expert, has become a beacon of wisdom in the realms of change, workplace culture, management, leadership, sales, retail, innovation, and customer experience. With his extensive knowledge and dynamic speaking skills, Alan O’Neill has gained recognition as a best-selling author, consultant, media pundit, and thought leader. He has graced […]
Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is on a mission to rescue us from our distracted selves. After years studying the impact of tech on human behavior, Curt Steinhorst founded Focuswise, a consultancy […]
Jason Hewlett is an acclaimed speaker, entertainer, and author whose career has been marked by his remarkable ability to inspire, entertain, and educate audiences around the world. Known for his unique blend of humor, music, and motivational insights, Hewlett’s signature keynote talks and his book, “The Promise,” have made a profound impact on organizations and […]
Scott Greenberg is a dynamic and established motivational business speaker hailing from Los Angeles, California. With a passion for transforming ordinary teams into high-performance powerhouses, Scott’s journey is a testament to the power of leadership and resilience. His unique approach, honed through years of hands-on experience, has made him a sought-after figure in the world […]
Prepare to be entertained, energised and enlightened by Geoff Ramm on a journey of memorable customer service and marketing ideas that will enthral, enthuse and most certainly inspire your teams and delegates! Geoff Ramm is the creator and author of ‘Celebrity Service’ and ‘OMG Marketing’. He is a multi-award winning speaker who has challenged and inspired […]
Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]
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