Heather R Younger

Tagline: Customer Experience

Talent Highlights

  • Dynamic Keynote Speaker: Heather R Younger is renowned for her dynamic and engaging keynote presentations that leave a lasting impact on audiences. With her captivating storytelling and insightful observations drawn from over 25,000 employee experiences, Heather inspires and empowers her listeners to enact positive change within their organizations.
  • Diversity, Equity, and Inclusion Advocate: As a leading voice in the realm of diversity, equity, and inclusion (DEI), Heather brings a wealth of knowledge and expertise to the table. Through her consultancy work, she assists organizations in creating inclusive environments where every individual feels valued and respected, driving both cultural transformation and business success.
  • World’s Leading Expert on Listening at Work: Heather’s groundbreaking work on listening at work has positioned her as the foremost authority on the subject. By emphasizing the importance of active listening in fostering meaningful connections and enhancing employee engagement, Heather equips leaders with the tools and strategies needed to build stronger, more cohesive teams.
  • Tailored Insights Across Industries: With her extensive experience working with a diverse range of industries, Heather possesses a unique ability to tailor her insights to suit the specific needs and challenges faced by each audience. Whether it’s healthcare, finance, technology, or any other sector, event planners can trust Heather to deliver presentations that resonate deeply with their audience.
  • Proven Track Record of Success: Heather R Younger boasts a proven track record of success, having helped countless organizations navigate the complexities of modern workplace dynamics and achieve tangible results. Whether through her speaking engagements, consultancy services, or podcast, Heather consistently delivers value and leaves a lasting impression on her clients and listeners alike.

Keynote Topics

This keynote distills down 12 years of Heather R Younger experience reviewing 25,000 employee engagement survey comments into actionable insights that have been proven to lead to better engagement, better customer satisfaction, higher revenue, lower turnover, and brand loyalty.

This program is perfect for leaders:

Seeking to understand employees, prospects, or customers to better meet their needs

Working to improve the culture at work to ensure everyone feels heard, valued, and appreciated

Supporting others at work to become more engaged, motivated, and productive

The audience will leave with:

  • The one success characteristic they need to reach their goals and create win-win scenarios at work
  • An inspired understanding of how to practice active listening with those who look to them for guidance
  • A listening process that will unlock valuable insights and deliver desired outcomes

The four Caring Leadership principles delivered in Heather R Younger keynote serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.

This program is perfect for leaders:

Supporting employees through organizational change

Prioritizing self-development as part of their leadership development

Working to improve their ability to inspire and engage those they lead and meet key organizational goals

The audience will leave with:

  • A practical understanding of the concrete actions they can take to uplift and engage those they lead
  • Deep insights into the positive power they possess to create a culture of caring at work
  • Strategies to inspire loyalty with their leadership by becoming more present, caring, and compassionate

In this empowering, interactive, and hope-filled keynote, Heather provides a roadmap for navigating change with agility, confidence, resilience — and a positive outlook.

This program is perfect for leaders:

Powering through tough moments or times of crisis

Fortifying those they lead in preparation for future challenges

Equipping their organization to thrive long term

The audience will leave with:

  • An effective framework to more quickly recover from adversity
  • A high-level roadmap for succeeding with more ease, even in uncertain times
  • A clear path to retool their workplace through creativity and innovation

This keynote draws from Heather R Younger personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, respected and supported.

This program is perfect for leaders:

Building cultures of belonging at work

Seeking to honor their colleagues’ diverse experiences and perspectives

Educating themselves about other peoples’ challenges

The audience will leave with:

  • A practical method to elicit feedback and unlock change and growth
  • A greater understanding of the role they have to play in creating cultures of belonging at work
  • The inspiration to show up each workday as their most authentic selves

Travels from:

  • Denver, CO

Fee Range:

  • Fees* $20,001 - $35,000




Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of […]

Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in

valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of guidance in navigating the complexities of modern workplace dynamics. Heather’s expertise extends beyond conventional realms; she is hailed as the world’s leading expert on fostering effective listening practices within organizational frameworks. Beyond her speaking engagements, Heather serves as the host of the esteemed Leadership with Heart Podcast, where she delves into the core principles of compassionate leadership.

Heather R Younger | Customer Service

Background and Expertise:

With a robust background spanning decades in human resources and organizational development, Heather R Younger has solidified her position as a thought leader in the field of employee engagement. Holding a keen understanding of the intricate interplay between organizational culture, leadership, and employee satisfaction, Heather employs a multifaceted approach to drive positive change within organizations. Her extensive experience encompasses working with a diverse array of industries, ranging from Fortune 500 companies to startups, allowing her to tailor her insights to suit the unique needs of each client.

Heather’s expertise in diversity, equity, and inclusion (DEI) is unparalleled, as she assists organizations in fostering inclusive environments where every individual feels valued and heard. Through her consultancy work, Heather provides actionable strategies for dismantling systemic barriers and promoting diversity at all levels of the organization.

One of Heather’s most notable contributions to the field lies in her pioneering work on listening at work. Recognizing the pivotal role of effective communication in driving organizational success, she has spearheaded initiatives aimed at cultivating a culture of active listening within teams. Drawing from her research and real-world experiences, Heather equips leaders with the tools and techniques necessary to foster meaningful connections and enhance employee engagement.

Reasons to Book Heather R Younger:

  1. Insightful Keynote Presentations: Heather’s presentations are not only informative but also deeply impactful. By weaving together personal anecdotes, research-backed insights, and practical advice, she captivates audiences and leaves a lasting impression.
  2. Expertise in Diversity and Inclusion: In today’s increasingly diverse workforce, Heather’s expertise in DEI matters is invaluable. Event planners can trust her to deliver sessions that not only raise awareness but also inspire actionable change within organizations.
  3. Focus on Listening and Communication: Effective communication is the cornerstone of any successful organization. Heather’s emphasis on listening at work equips leaders with the skills needed to foster open dialogue, enhance teamwork, and drive performance.
  4. Relevance Across Industries: Whether it’s healthcare, finance, technology, or any other sector, Heather’s insights resonate across industries. Event planners can book her with confidence, knowing that she can tailor her message to suit the specific needs of their audience.
  5. Track Record of Success: With a proven track record of delivering results for clients, Heather R Younger is a trusted partner for organizations looking to elevate their employee engagement efforts.

Booking Through Speakers Inc:

When booking Heather R Younger through Speakers Inc for your next event, you can expect a seamless experience from start to finish. As a reputable speakers bureau with a network of top-tier talent, Speakers Inc ensures that every aspect of the booking process is handled with professionalism and attention to detail. From coordinating logistics to providing on-site support, their team is committed to making your event a resounding success.


Heather R Younger stands at the forefront of the employee engagement revolution, empowering organizations to cultivate thriving workplace cultures built on trust, inclusion, and effective communication. As a sought-after speaker, consultant, and podcast host, she continues to inspire leaders worldwide to lead with heart and embrace the power of listening in driving organizational excellence. Book Heather for your next event and embark on a transformative journey towards fostering a more engaged and empowered workforce.

Heather R Younger is the CEO of Employee Fanatix – a DEI strategist – a best-selling author of The Art of Caring Leadership – a writer for Forbes and Fast Company – host of the Leadership with Heart Podcast – and a soccer mom who loves warm chocolate chip cookies!

Contact us at Speakers Inc and view WeSpeak Global

  • Name: Heather R Younger
  • Type: Customer Service Keynote Speaker
  • Theme: Customer Excellence
  • Speciality: Leadership Speaker
  • Travels from: Denver, Colorado
  • Expert On: Listening at work, Diversity & Inclusion Strategist
  • Keynote Topics:
    • How to Create a Culture of Listening
    • The Art of Caring Leadership
    • Reimagining a New and Better Workplace
    • How to Build a Culture of Belonging

Author Books | Magazine Covers

Podcasts Channels & Episodes

Send an enquiry to Heather R Younger

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