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$2,000 flat travel plus hotel – Business Class travel overseas ONLY
Keynote Topics
Delivering WOW Moments that Transform Careers
When employees ask, “What’s in it for me?” the answer is clear: EVERYTHING. Exceptional service doesn’t just benefit customers—it enriches the lives and careers of those delivering it. Louie Gravance, renowned for inspiring Walt Disney World cast members, reveals how delivering WOW moments can transform service interactions into powerful personal and professional growth opportunities.
This dynamic keynote dives deep into the art and science of creating WOW moments, exploring how they not only delight customers but also energize and inspire employees, driving overall business success. Louie draws from his pivotal role in designing, developing, and delivering Disney Institute’s groundbreaking programs, as well as decades of experience reigniting service cultures across diverse industries—from healthcare to hospitality, retail, and beyond.
Through practical insights, actionable strategies, and unforgettable stories, your team will learn:
Inspiring Employees to Deliver WOW Moments with Purpose
It is not what our employees are willing to DO, rather, it’s about what you need them to BE. Engaged teams create extraordinary customer experiences. Inspired and informed from his years motivating tens of thousands of Disney cast members, Louie Gravance shares how to align employee aspirations with your organization’s purpose to foster a culture of engagement and WOW service delivery.
Louie introduces his revolutionary P.L.A.N. for engagement—Purpose, Language, Actions, and shared Narrative—empowering leaders to transform their workplace into an energized, cohesive team working toward a common goal. This keynote equips your organization with actionable strategies to inspire employees to view their roles as integral parts of a larger, meaningful story.
When employees feel recognized, valued, and aligned with your mission, WOW service moments become the norm, not the exception.
A Story Worth Telling
Every customer interaction is a sensory experience—a story waiting to be told. Drawing from his extraordinary role in launching the iconic “wand experience” at Universal’s Harry Potter Lands, Louie reveals how to transform ordinary service moments into unforgettable stories that captivate and delight. In this inspiring keynote, Louie Gravance demonstrates how every team member contributes to crafting a powerful narrative that defines your brand. From sight to sound, touch, and beyond, Louie reveals the hidden power of intentional storytelling in shaping customer perceptions and driving loyalty.
Louie shares 7 secrets for doing this:
With insights gleaned from his unusual, varied and vast experiences in multiple industries Louie illustrates how to create and sustain a culture that prioritizes WOW service moments. This humorous and engaging talk will inspire your team to own their role in shaping the ultimate customer experience—every day, with every interaction
Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of […]
Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of Disney’s exceptional standards to audiences worldwide, showcasing how to develop “WOW” moments that resonate across industries.
Known for his results-driven approach, Louie empowers organizations to elevate employee engagement, enhance customer satisfaction, and achieve sustainable success. His engaging storytelling and dynamic presence have made him a sought-after keynote speaker, educator, and consultant for businesses looking to transform their culture and exceed expectations in competitive markets.
Description
Louie Gravance’s career exemplifies the art and science of delivering excellence in customer service and corporate culture. During his tenure with The Walt Disney Company, Louie played a pivotal role in training and mentoring thousands of employees, instilling the principles that make Disney synonymous with extraordinary service. His role as a Disney Institute Professor provided him the platform to share these time-tested strategies with leaders from diverse industries, demonstrating how the Disney approach can be adapted to foster excellence anywhere.
Beyond Disney, Louie has continued to shape the global conversation on service and engagement. His insights are rooted in decades of hands-on experience, backed by an acute understanding of what motivates employees and delights customers. Louie’s work focuses on creating alignment between organizational goals and employee behaviors, ensuring every team member contributes to a cohesive and memorable customer experience.
From retail to healthcare, Louie’s methods have proven transformative across a wide range of industries. His expertise in building trust, promoting teamwork, and driving employee satisfaction has consistently delivered measurable results for organizations worldwide. A master storyteller, Louie weaves humor, relatable anecdotes, and practical insights into every presentation, leaving audiences both inspired and equipped with tools to enact meaningful change.
Why Event Planners Should Book Louie Gravance
Event planners seeking a keynote speaker who combines deep expertise with unparalleled charisma will find an exceptional choice in Louie Gravance. Louie’s ability to connect with audiences stems from his authenticity, humor, and deep passion for creating extraordinary customer and employee experiences.
Louie delivers more than inspiration—he offers practical strategies that audiences can immediately implement to transform their organizations. Whether your focus is on improving employee morale, enhancing customer loyalty, or driving organizational success, Louie’s presentations provide clear, actionable takeaways.
Moreover, Louie’s illustrious background with Disney and extensive experience working with businesses globally ensure he can tailor his message to resonate with any audience. His track record of driving real results, coupled with his dynamic and interactive style, guarantees an unforgettable experience for attendees.
Summary
Louie Gravance is a world-renowned expert in customer service, employee engagement, and corporate culture transformation. With a foundation built during his tenure as a Disney Institute Professor, Louie has dedicated his career to teaching organizations how to create WOW moments and lasting impacts on their customers and employees. His engaging presentations, filled with practical advice and real-world applications, have inspired countless businesses to reimagine their approach to service and culture.
For those seeking a speaker who embodies expertise, authority, and the ability to drive meaningful change, Louie Gravance is the perfect choice. With Louie, audiences leave not only motivated but equipped to transform their workplace and achieve extraordinary results.
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#LouieGravance #CustomerServiceExpert #EmployeeEngagement #CorporateCulture #DisneyInstitute #WOWMoments #KeynoteSpeaker #LeadershipDevelopment
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