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Keynote Topics
How Will You Be Remembered?
Jeanne learned about humanity in business by watching her Dad in his Buster Brown shoe store in Des Plaines, Illinois. He “shoe’d” a generation of children, and their children’s children, and the memory of his care for not only for the tiny little feet, but for moms and legions of families he cared for over the years, earned him a place in the story of their lives.
So much so, that when he retired a line of people THREE-BLOCKS LONG stood to tell him how buying shoes would never be the same. The foundation of “Experience” is MEMORY creation. The admired companies start here. They focus on how their people, actions and overall behavior of their company establishes how they’ll be remembered.
Knowing how you want people to remember you, building how you will deliver those memories, and then living those characteristics and behaviors yields what Jeanne Bliss describes as prosperity of the human spirit and financial prosperity.
In this keynote the audience will learn both the art and science of delivering memories that will make people stand in line for your experience, your product and your people. Learn how to make memory creation the currency of your brand, and how to elevate your company to delivering moments that pull people toward you and make your people into MEMORY MAKERS.
5 Leadership Steps for Living the DNA of “Experience”
Just HOW do you go about earning customer-driven growth? What’s different about leadership, motivation, communication and accountability in a transformed “customer” company….and how do they get there? This keynote will answer those questions and demystify that path for you.
It is based on Jeanne’s 25 years as a Chief Customer Officer, her experiences coaching over 20,000 executives the content in her seminal book, Chief Customer 2.0 and her Podcast interviews with over 200 Global Chief Customer Officers.
In this keynote, Jeanne outlines her 5-steps necessary to successfully lead a customer experience transformation.
She will guide you on embedding these competencies to get into action quickly with a united leadership team, outlining her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world.
Show the Best Version of Yourself to the world
“Experience” without HUMANITY is just a bunch of tactics. This keynote is a fast-track lift-off for your customer experience efforts inspiring your audience to include the often-overlooked critical element of transformation: understanding the human at the end of your decisions.
The most admired companies who earn ardent admirers and organic growth angst over who these people are, how they live their lives, and understand their goals. They build respect, honor and trust into their operating model and with their people. And they are celebrated for how they show up as people, and for the care, the thoughtfulness and the humanity that they have woven into their operating model.
In this keynote, adapted from Jeanne’s book, Would You Do that To Your Mother?!, you work with Jeanne in collaboration to customize your content for your audience. Together you select the case studies in each of the four areas that define the lives of their customers.
As a result, your audience will receive a path for actions they can take immediately, often with very little investment, rather than a shift in attitude and commitment to act. This is a fast-paced and uplifting ride of the reality of the lives of our customers, blended with turning on “aha!” moments to get people motivated and moving.
That Raise Up a Company and Its People
“Experience” in its purest form…is Leadership BRAVERY. It is Leadership Bravery in making choices that enable your people to rise. It is clearly knowing and living conscience-led decisions about what you will and will not do, to grow. It is leaders who model behaviors honoring customers and employees – that everyone can model across your entire organization.
And it is honoring customers’ lives in how you enable them to achieve their goals, make them feel honored and respected, and in the end…earn their admiration for how you conduct yourself in business, and for the kind of people you are. This yields what Jeanne Bliss calls “Admirable Growth.”
This growth fuses people to you. It raises your employees and it elevates your company in the marketplace. It establishes the legacy for how you’ll be remembered.
In this keynote learn the 5 key acts of LEADERSHIP BRAVERY that drive this powerful type of growth few companies achieve.
Travel with Jeanne as she guides your audience on a tour of the behaviors and actions of leaders where entire companies who are freed, celebrated and guided to follow a course that raises the spirit of their people and elevates them to do more and achieve more than their competitors. And learn how you can find your path to this type of admirable and prosperous growth and legacy.
An unplugged conversation on creating the best version of your organization
Audiences love nothing more than authentic, transparent, real-time talk about the issues that are shaping their work and their lives. Since 2002, Jeanne has guided over 20,000 strategic conversations with leaders in almost every business vertical to better understand their customers’ experiences, and the value of knowing that improving lives should be at the core of every company’s mission. B
ring your audience into this idea-rich conversation between Jeanne and one of your leaders, to explore the opportunities that each person in your organization has to improve the lives of your customers, and ultimately inspire customers to become the army that makes your organization known and beloved in the marketplace. If you are already doing a keynote with Jeanne, it’s her pleasure to add this in as her gift, time-permitting.
Videos
(3 reviews)
Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to align their operations with customer-centric values that result in memorable interactions. Her insights and strategies have empowered organizations across industries to create cultures that resonate deeply with their clients, fostering loyalty and driving long-term success.
As the founder of Customer Bliss and a five-time Chief Customer Officer, Jeanne has a wealth of experience in helping companies define the behaviors and actions that create deep, emotional connections with customers. She has dedicated her career to helping businesses create human-first strategies that build trust, foster loyalty, and promote sustained growth. Jeanne’s message is clear: when companies lead with humanity, they build strong relationships that make them unforgettable.
Expertise
Jeanne Bliss is a pioneer in customer experience and leadership transformation, with over 35 years of experience in the field. She has worked with Fortune 500 companies, including Lands’ End, Microsoft, and Coldwell Banker, helping them design customer-centric strategies that lead to long-term growth and loyalty. Jeanne’s experience as a five-time Chief Customer Officer, where she developed customer experience practices from the ground up, gives her a unique vantage point in the industry. Her deep understanding of customer behavior and business operations has helped companies across sectors align their actions with customer expectations, driving improved loyalty and satisfaction.
In addition to her extensive corporate experience, Jeanne is the author of several bestselling books, including Chief Customer Officer 2.0 and Would You Do That to Your Mother?. These works are considered foundational texts for anyone looking to create a customer-first culture. Jeanne’s books have been translated into multiple languages, further proving her global reach and influence. Her ability to distill complex customer experience theories into practical, actionable advice makes her a trusted advisor to many of today’s top organizations.
Jeanne’s expertise is also recognized through her thought leadership and contributions to industry knowledge. She is a sought-after speaker at customer experience conferences worldwide and frequently contributes to major publications, including Harvard Business Review and Forbes. Her deep expertise and passion for creating transformative customer experiences make her one of the leading voices in the customer experience field.
Experience
Jeanne Bliss’s extensive experience working with major global companies in executive roles has shaped her as a leading expert in customer experience strategy. As the Chief Customer Officer for five major corporations, she built customer experience frameworks from scratch, guiding companies through cultural shifts toward customer-first values. Her track record of developing impactful strategies that foster deep connections between businesses and their customers is unmatched.
Her role as a pioneer in customer experience extends to her founding Customer Bliss, a consultancy where she advises businesses on how to implement human-centered strategies. Jeanne’s career has been built on the principle that companies thrive when they prioritize meaningful customer relationships. She has helped organizations of all sizes—from startups to global corporations—implement change that resonates with both employees and customers. Her strategies don’t just focus on short-term results; they create long-lasting, sustainable growth through customer loyalty.
Jeanne’s experience in writing bestselling books has also cemented her status as a thought leader in the industry. Her books serve as essential guides for leaders looking to adopt customer-centric strategies. She continues to evolve her work to meet the changing dynamics of the customer experience field, helping businesses navigate the challenges of today’s highly competitive markets.
Authority
Jeanne Bliss’s authority as a top keynote speaker is undeniable. As a pioneer in the customer experience field and the creator of the Chief Customer Officer role, she has shaped how organizations worldwide approach customer relationships. Her authority is further underscored by her extensive executive experience, having held leadership roles at top global companies such as Microsoft, Allstate, and Mazda. Jeanne has been invited to speak at over 300 industry-leading events, from TEDx talks to international conferences, where she delivers insights that inspire change and foster loyalty.
Her authority is not just recognized by businesses but also by fellow thought leaders. Jeanne has been featured in top-tier publications like Forbes, Harvard Business Review, and The Wall Street Journal, where she shares her expertise on building sustainable customer loyalty. As a respected author, her books are considered required reading for customer experience professionals. Jeanne’s ability to blend actionable insights with visionary leadership makes her one of the most sought-after keynote speakers in the world today.
Trustworthiness
Jeanne Bliss is a trusted name in the customer experience world, known for her integrity and the results her strategies consistently deliver. Her track record of success with Fortune 500 companies and her ability to guide organizations through cultural transformations speaks to her trustworthiness. Jeanne’s approach is rooted in her belief that companies should operate with humanity at their core, which builds long-term trust not just with customers but also within the organizations she works with.
Her long-standing relationships with clients and industry leaders reflect the trust she has earned over her career. Jeanne’s thought leadership is based on tried-and-true methods, backed by her hands-on experience in leading customer experience initiatives. Event planners can trust Jeanne to deliver a keynote speech that not only captivates audiences but also provides actionable strategies that companies can implement immediately to drive results. Her ability to connect with people on a human level makes her a trustworthy and reliable choice for any event.
Why Event Planners Should Book Jeanne Bliss
Event planners should consider booking Jeanne Bliss because of her unique ability to blend inspiration with actionable strategies. Her presentations don’t just offer high-level theories—they equip audiences with tangible steps to implement immediately. Jeanne’s speaking style is engaging and motivational, making her keynotes memorable and impactful. Whether addressing C-suite executives or frontline employees, she delivers a message that resonates across all levels of an organization.
Jeanne’s expertise spans multiple industries, making her an excellent fit for events in sectors ranging from retail to finance to technology. She is adept at tailoring her message to the specific needs of her audience, ensuring that her content is relevant and actionable for each unique group. Jeanne has a proven track record of helping companies create lasting change through customer-centric leadership, and her keynotes reflect this wealth of experience.
In a world where customer loyalty is more important than ever, Jeanne Bliss is the speaker who can help organizations transform their approach to customer experience. Her focus on building deep, emotional connections with customers provides businesses with a roadmap to sustainable success. Event planners looking for a speaker who can deliver both inspiration and practical solutions will find that Jeanne Bliss is the ideal choice.
Why Event Planners Should Use Speakers Inc
Event planners should use Speakers Inc because of the bureau’s reputation for representing top-tier talent. Speakers Inc offers a curated selection of keynote speakers who are experts in their fields, ensuring that each speaker delivers high-quality, impactful presentations. By working with us, event planners gain access to a wide range of speakers who can meet the specific needs of their events, from leadership summits to customer experience conferences.
Moreover, Speakers Inc provides comprehensive support throughout the booking process, ensuring a seamless experience for event planners. The bureau’s team works closely with clients to understand their goals and match them with the right speaker. With a track record of success and a commitment to excellence, Speakers Inc is the trusted partner for event planners looking to deliver unforgettable events.
Summary and Conclusion
Jeanne Bliss is a leading authority in customer experience, with a proven ability to help organizations build deep, lasting relationships with their customers. With over 35 years of experience and a track record of success as a Chief Customer Officer, author, and keynote speaker, Jeanne brings a wealth of knowledge and actionable insights to every event. Her message of leading with humanity and prioritizing customer relationships resonates across industries and provides businesses with a clear path to success.
Event planners seeking a keynote speaker who can inspire and transform audiences will find Jeanne Bliss to be an exceptional choice. Her engaging style, combined with her extensive experience, ensures that her keynotes leave a lasting impact on audiences. Speakers Inc is proud to represent Jeanne Bliss and offers comprehensive support to ensure that your event is a success.
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Author Books | Magazine Covers
hief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.
Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers.
Podcasts Channels & Episodes
Heath Slawner is a distinguished keynote speaker renowned for his extraordinary ability to connect with audiences and their ideas. With a natural charisma and passion for his craft, Heath has become a beacon of inspiration for individuals and organizations around the globe. His expertise spans various industries, including finance, life sciences, consumer goods, real estate, […]
David Meerman Scott is a globally recognized expert in sales and marketing, renowned for his transformative insights and dynamic speaking engagements. With a career spanning over three decades, Scott has established himself as a thought leader, author, and consultant, influencing the way businesses approach marketing and sales. He is the author of numerous best-selling books, […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
Jenn Lim is the bestselling author of Beyond Happiness, and the CEO of Delivering Happiness [DH], a company she and Tony Hsieh [the late CEO of Zappos.com] cofounded to create happier company cultures for a more profitable and sustainable approach to business. Delivering Happiness started as a book (New York Times and WSJ Bestseller, which sold one million copies worldwide) and […]
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of […]
Jason Hewlett is a captivating motivational speaker, seasoned emcee, and accomplished entertainer with a unique blend of humor, inspiration, and talent. Known for his energetic and interactive style, Jason has delighted and motivated audiences worldwide, helping them discover the power of personal authenticity and perseverance. Through his transformative storytelling and musical impressions, he creates a […]
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Simon T. Bailey is a globally recognized speaker, author, and expert on personal and organizational brilliance. With over two decades of experience, Simon has inspired millions through his dynamic presentations, coaching, and best-selling books. He is a catalyst for positive change, guiding individuals and organizations to discover their inner brilliance and achieve extraordinary success. Simon’s […]
Scott Klososky has lived on the leading edge of technology innovation and its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and provide the logic behind why they will alter the current status quo. Scott has the ability to entertain, […]
Lonnie Mayne is a globally recognized motivational speaker and the founder of Red Shoes Living, an organization dedicated to inspiring excellence in leadership and performance. With over two decades of experience in the corporate world, Lonnie has become a beacon of positivity and high performance, helping individuals and organizations achieve their highest potential. His unique […]
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