Shep Hyken

  • St. Louis, MO
  • Fees* On Request

Tagline: Customer Service

Keynote Topics

Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.

 

 The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.

 

 In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.

 

 He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!

 

 The audience will walk away with ideas they can put to use almost immediately.

How easy are you to do business with?

 

 Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.

 

 A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.

 

 Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!

We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.

 

 Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.

 

 Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.

  • Creating a Customer Service Culture
  • Internal Customer Service
  • Customer Service | CX
  • Moments of Magic
  • Cult of the Customer
  • Technology and AI in Customer Service and CX

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience.

Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.

The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience

Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.

Shep Hyken | Customer Service Expert

Shep has seen it all.

While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.

Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.

    • His in-depth focus allows him to assess what’s really happening at the best organizations and how to fix what isn’t working.

    • His books have been read by millions, and his articles have been been featured in hundreds of publications.

    • He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement 

Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.

Contact us at Speakers Inc and follow us on Twitter

Author Books | Magazine Covers

Associations

Send an enquiry to Shep Hyken

Latest status updates from Shep Hyken, if you want to have all latest news then click the follow button.
You can then view all updates for your Newsfeed through your Dashboard on all those you follow.

Similar Speakers for consideration

  • 11 Views
Jim Knight

Jim Knight is a renowned keynote speaker, author, and training and development expert known for his expertise in helping organizations of all sizes achieve excellence and what he often refers to as “rock star” status. With a background in education and a passion for helping individuals and organizations reach their full potential, Jim Knight has […]

  • Winter Garden, FL
  • 28 Views
Heather R Younger

Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of […]

  • Denver, CO
  • 7 Views
Focus in Five Podcast

Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is on a mission to rescue us from our distracted selves. After years studying the impact of tech on human behavior, Curt Steinhorst founded Focuswise, a consultancy […]

  • Frisco, TX
  • 15 Views
Dr. Tyrone Holmes

Dr. Tyrone Holmes is a professional speaker, consultant and author. He received his bachelor’s degree in Rehabilitation Education and master’s Degree in Counselor Education from Penn State University. He received a second master’s degree in Management from the State University of New York before earning a perfect 4.0 GPA in his Counselor Education doctoral program […]

  • Phoenix, AZ
  • 12 Views
  • 5 (1 )
Mark Mayfield Emcee

It’s pretty simple what Mark Mayfield does: he talks about very serious stuff in a very funny way. Mark has one of the most diversified backgrounds in the speaking industry having owned and operated several businesses ranging from livestock production to nightclubs to golf instruction, and also spent ten years as a lobbyist in Washington, […]

  • Tuscan, AZ
  • 16 Views

As a Corporate Culture Specialist, Greg Hawks shapes environments where everyone gets to contribute their best daily! For two decades he has mentored leaders, developed teams, crafted culture and empowered employees. As a Keynote Speaker, he is an enthusiastic character. His style, wit and energy consistently capture the attention and imagination of audiences. His forward […]

  • Edmond, OK
  • 9 Views
Denise Lee Yohn

Through her expertise and personal approach, Denise Lee Yohn has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations.   Her keynote presentations have captivated international audiences at conferences including TEDx, the Consumer Electronics Show, The Art of Marketing, the National Restaurant Show, and Sustainable Brands, […]

  • San Francisco, CA
  • 6 Views
Ryan Estis

Ryan Estis understands the challenges business leaders and top performers face, because he’s been in their shoes. He spent 15 years helping companies connect with employees and customers as an ad agency executive, building a client roster of category leading brands. Nine years ago, Ryan Estis decided to put that experience into practice and launch […]

  • Saint Paul, MN
  • 7 Views
Scott Klososky

Scott Klososky has lived on the leading edge of technology innovation and its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and provide the logic behind why they will alter the current status quo. Scott has the ability to entertain, […]

  • Edmond, OK
  • 46 Views
Joy Baldridge

Joy Baldridge, a force to be reckoned with in the world of professional speaking, embarked on her remarkable journey at a tender age. Her audacious spirit led her to her first speaking engagement at the White House when she was just 19 years old. What’s even more remarkable is that she achieved this milestone by […]

  • Charlotte, NC
  • 12 Views
speakers inc

Arnold Sanow works with companies and organizations to build stronger customer and workplace engagement and relationships by improving communication, interpersonal relationships, emotional intelligence and presentation skills. Arnold’s keynotes, workshops, coaching and consulting programs offer easy to understand and implement tips, tools and solutions that can be used immediately. Arnold’s experience, expertise and proven track record […]

  • Richmond, VA
  • 17 Views
Lior Arussy

Hailed as one of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy is an author, visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field, but a proven practitioner. And […]

  • Trenton, NJ
Disclaimer
The profiles and images embedded on these pages are from various keynote speakers and talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.
 
The fees provided are a local range (country of residence), for an accurate “international” fee please contact one of our team at Speakers Inc who can provide you with their fees accordingly. 
 
All talent fees exclude local taxes, travel and accommodation where required.
 
Fees are subject to change without notice and often vary based on a number of factors, including: schedule, timings, script writing, rehearsals, location, and other factors.
 
Please contact us with your specific event details and requirements below, and we would be delighted to provide you with a more bespoke quote.

We are actively working to have our profiles current with Keynote Speech titles, and Summaries.

Some Speakers do not have a set title or summary for their topic lists. Instead they customize for each. Other speakers only do moderated conversations.

If you do not see content here, please contact us.

We also have ample information off line that we can share as some do not want to have visible profiles and as such these are hidden pages. Or in the event we do not have the information, we can contact the speaker to provide and share.

ENQUIRE HERE

© All rights reserved 2024. Speakers Inc