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Shep Hyken presents in:
Keynote Topics
Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.
The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.
In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.
He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!
The audience will walk away with ideas they can put to use almost immediately.
How easy are you to do business with?
Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.
A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.
Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.
Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.
Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience.
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Shep has seen it all.
While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.
Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.
Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.
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Eric Chester is an acclaimed in-the-trenches workforce researcher and thought leader. For more than 20 years, he has been studying, analyzing, and reporting on engaging workplace cultures. As the author of five groundbreaking books for business owners, leaders, and managers, his ideas and strategies for finding and retaining frontline workers have been cited by major […]
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
Jim Knight is a renowned keynote speaker, author, and training and development expert known for his expertise in helping organizations of all sizes achieve excellence and what he often refers to as “rock star” status. With a background in education and a passion for helping individuals and organizations reach their full potential, Jim Knight has […]
Dr. Tyrone Holmes is a professional speaker, consultant and author. He received his bachelor’s degree in Rehabilitation Education and master’s Degree in Counselor Education from Penn State University. He received a second master’s degree in Management from the State University of New York before earning a perfect 4.0 GPA in his Counselor Education doctoral program […]
Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Jenn Lim is the bestselling author of Beyond Happiness, and the CEO of Delivering Happiness [DH], a company she and Tony Hsieh [the late CEO of Zappos.com] cofounded to create happier company cultures for a more profitable and sustainable approach to business. Delivering Happiness started as a book (New York Times and WSJ Bestseller, which sold one million copies worldwide) and […]
Sarano Kelley, founder of The Game and author of, The Game: Win Your Life in 90 Days, grew up in a gang-infested neighborhood of Brownsville, New York. At 16 years old Kelley was accepted and began his studies at Vassar College. By the time he reached the age of 23 he was already earning 400,000 […]
In a world where conventional leadership talks can often feel monotonous and predictable, Jason Hewlett emerges as a beacon of innovation and inspiration. Jason Hewlett is not just another keynote speaker; he is a maestro of leadership, using unconventional methods to impart profound insights. With his unparalleled blend of humor, music, and uncanny impressions, Jason […]
Joy Baldridge, a force to be reckoned with in the world of professional speaking, embarked on her remarkable journey at a tender age. Her audacious spirit led her to her first speaking engagement at the White House when she was just 19 years old. What’s even more remarkable is that she achieved this milestone by […]
Michael Solomon stands at the forefront of the marketing and advertising industry, revered as a thought leader whose insights reshape perceptions and strategies in the ever-evolving landscape of consumer behavior and branding. With a career spanning decades, Solomon has cemented his reputation as an authority in understanding what drives consumers to make purchasing decisions and […]
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