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Keynote Topics
In this keynote or workshop, Scott McKain teaches how to create distinction.
He will show you how to deliver ultimate customer experiences® to earn customers for life.
The most important question we must confront is: “WHY would we get chosen instead of our competition?”
The five steps of an Ultimate Customer Experience®
THE ULTIMATE CUSTOMER EXPERIENCE
There is a stunning difference between what customers want and what most organizations offer. And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.
What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price. However, what creates client loyalty is a connection through personalization, differentiation, and emotion.
A critical question for you is: What is the ultimate experience that a customer could have as they do business with your organization? Scott McKain has vast experience and cutting-edge strategies on how to create distinction and deliver ultimate customer experiences®.
The five steps of an Ultimate Customer Experience®
How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of […]
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of this distinguished figure.
Scott McKain’s expertise lies in helping individuals and organizations carve their path to distinction. In a cluttered marketplace, where sameness prevails, Scott empowers his audience to differentiate themselves by delivering exceptional experiences. His philosophy revolves around the principle of standing out rather than blending in, thereby creating lasting impact and fostering loyalty.
Scott’s wisdom isn’t confined to the stage; it’s immortalized in his bestselling books. His literary contributions resonate with readers seeking actionable insights to propel their personal and professional growth. Titles such as “Create Distinction,” “Iconic,” and “All Business is Show Business” have garnered widespread acclaim, cementing Scott’s status as a thought leader in the realms of distinction, customer experience, and leadership.
Scott McKain’s keynote presentations are nothing short of transformative experiences. Combining eloquence, humor, and profound insights, Scott captivates audiences, leaving them inspired and equipped with tangible strategies for success. Whether addressing corporate leaders, entrepreneurs, or sales professionals, his presentations are tailored to resonate with diverse audiences, transcending industry boundaries.
In an era defined by digital connectivity, Scott McKain seamlessly transitions his expertise into the virtual realm. His virtual presentations are as engaging and impactful as his live performances, leveraging cutting-edge technology to deliver an immersive experience. Through virtual platforms, Scott continues to empower and inspire individuals worldwide, transcending geographical constraints.
Scott McKain’s unparalleled contributions to the world of speaking and thought leadership have earned him prestigious accolades. His distinctive style led to his induction into the Professional Speakers Hall of Fame, a testament to his enduring influence and exceptional delivery. Moreover, Scott’s remarkable content garnered him membership in the Sales and Marketing Hall of Fame, alongside luminaries such as Dale Carnegie, Zig Ziglar, and Og Mandino.
In conclusion, Scott McKain is more than just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a unique blend of expertise, eloquence, and humor, Scott captivates audiences worldwide, leaving a lasting impact that transcends the confines of the event venue.
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Nancy Rademaker is an international keynote speakers, offering unique insights into the profound impacts of digitization on customer behavior and its implications for modern business interactions. As one of the few female voices in this domain, Nancy brings a refreshing perspective to the table, blending her deep understanding of technology with a keen awareness of […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, […]
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer […]
Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
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