Shep Hyken

  • St. Louis, MO
  • Range USD On Request

Tagline: Customer Service

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience.

Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.

The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience

Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.

Shep Hyken | Customer Service Expert

Shep has seen it all.

While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.

Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.

  • His in-depth focus allows him to assess what’s really happening at the best organizations and how to fix what isn’t working.
  • His books have been read by millions, and his articles have been been featured in hundreds of publications.
  • He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement 

Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.

Contact us at Speakers Inc and follow us on Twitter

Keynote Topics

Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.

 

 The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.

 

 In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.

 

 He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!

 

 The audience will walk away with ideas they can put to use almost immediately.

How easy are you to do business with?

 

 Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.

 

 A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.

 

 Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!

We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.

 

 Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.

 

 Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.

  • Creating a Customer Service Culture
  • Internal Customer Service
  • Customer Service | CX
  • Moments of Magic
  • Cult of the Customer
  • Technology and AI in Customer Service and CX

Author Books | Magazine Covers

Podcasts

Associations

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