Tiffani Bova: Customer Experience

  • Top Business Thinker: Consistently ranked in the Top 50 Business Thinkers in the world by Thinkers50 for the last six years.

  • Forbes Recognition: Acclaimed by Forbes for reshaping our perception of growth.

  • Salesforce Leadership: Former Growth and Innovation Evangelist at Salesforce, leading the company’s growth strategies and fostering innovation.

  • Gartner Research Fellow: Provided critical market and customer insights as a Research Fellow at Gartner, influencing Fortune 500 companies and startups.

  • Extensive Industry Experience: Nearly 30 years in the tech industry, with roles in sales, marketing, and customer service for various startups and Fortune 500 companies.

  • Bestselling Author: Author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset, which offer strategic frameworks for business growth and customer experience.

Travel & Fee Range:**

  • Travels from: Los Angeles, California
  • **Fee range: $20,001 - $35,000

Keynote Topics

For years, many companies have operated under the illusion that positive customer satisfaction scores and moderately good growth rates were enough to conceal a lurking issue: the silent suffering of the employee experience (EX) in the relentless pursuit of customer experience (CX) perfection.

It’s true; you can have good CX and a subpar EX and still manage to grow. You can even maintain a state of “good enough” for both EX and CX and eke out growth. But to truly soar, to break through the limits of the status quo, you must do more. You must enhance both in tandem, nurturing the symbiotic relationship between employee and customer experience, where both flourish and propel each other to new heights.

In this groundbreaking presentation, led by the renowned expert in sales, customer experience, and revenue growth, Tiffani Bova, you will discover how to unlock a new paradigm of growth from the inside out. Drawing from the insights encapsulated in her Wall Street Journal best-selling book, The Experience Mindset, and groundbreaking global research, Tiffani will guide you on the path to harmonizing these two essential dimensions.

Prepare for a transformative experience that will challenge the self-imposed tension between EX and CX, paving the way for a new, harmonious operating philosophy. As Tiffani reveals the blueprint for this convergence, you’ll be equipped with actionable insights and invaluable guidance that transcends theory and moves into practical implementation.

This is your chance to defy convention, to revolutionize your organization, and to embark on a journey toward remarkable and exceptional experiences and growth. With Tiffani Bova as your guide, you’re not just pushing boundaries; you’re shattering them, forging a path that challenges the status quo and leads to a future where the fusion of EX and CX accelerates explosive growth.

You’ll get actionable information and advice on how to put a new operating philosophy into action, including:

  • How to identify and eliminate the unconscious tension between internal efforts focused on employees and customers that prevents organizations from leveraging both to create a flywheel of momentum.
  • What are the biggest challenges identified by both employees and the C-Suite to company growth.
  • What aspects of the employee experience have the greatest impact on customer experience?
  • How companies can, will, and are designing effective people-centered growth strategies.
  • Where to begin to maximize organizational efficiency across people, process, technology and culture [PPTC] in a more balanced and intentional way.

In a world where traditional sales tactics have lost their shine, the time for embracing cutting-edge technologies including AI, machine learning, and predictive analytics has arrived. These innovations hold the power to supercharge pipeline velocity, enhance quota attainment, and forge stronger customer connections. Those who seize the potential of these tools not only outshine their competitors but also raise the bar for what success means.

Enter Tiffani Bova, the unrivaled authority on sales and customer experience for the past three decades. Bova advocates transformation isn’t solely about technology—it’s a profound shift in mindset. It’s about kindling a passion for delivering exceptional seller experiences, nurturing leadership grounded in growth, fostering a culture of champions, and making customer-centricity your guiding star.

In her electrifying presentation, driven by insights from her Wall Street Journal best-selling book, Growth IQ, Tiffani Bova draws upon her vast experience as a sales leader in both startups and Fortune 500 giants. Her wisdom isn’t just theoretical; she’s been in the trenches, advising some of the largest sales organizations during their transformative journeys.

With a distinguished background as a research fellow at Gartner and her role as the former global growth evangelist at Salesforce, she’s been at the forefront of industry shifts.

Get ready to ignite your audience, infuse them with passion, and unlock their full potential as Tiffani unveils the keys to not just keeping up with the evolving landscape but thriving and prospering within it. This is your chance to lead the charge, redefine the rules of sales, and set new standards for success. With Tiffani Bova’s insights, you’re not just adapting to change; you’re becoming a driving force in the ever-changing world of sales.

Key Takeaways:

  • How to give time back to sellers to establish a trusted relationship with customers, and improve quota attainment and revenue growth.
  • How to set yourself and your sales teams up for a win before you ever meet a customer.
  • How better to retain talent, coach and mentor the next generation of sellers.
  • How to accelerate pipeline velocity by improving the systems and processes supporting the sales organization.

In an ever-shifting landscape of market expectations, it’s easy for companies to feel weighed down and get caught up in a challenging loop of dissatisfied customers, disengaged employees, and slowing growth.

Today’s business leaders are facing the unique challenge of attracting and retaining top talent, all while navigating increasing pressure to optimize costs and enhance productivity. These hurdles are just a glimpse of the complex puzzle that companies are striving to solve in their quest for continued and accelerated growth.

But here’s the beacon of hope: Tiffani Bova, an authority in the world of growth, sales, and customer and employee experience. Drawing from the wisdom encapsulated in her two Wall Street Journal best-selling books, The Experience Mindset and Growth IQ, Tiffani leverages two decades of experience advising some of the world’s most renowned brands on growth and innovation. Her journey as a research fellow at Gartner and her role as the global growth evangelist at Salesforce have honed her into a true industry luminary.

Tiffani doesn’t just offer solutions; she provides a holistic framework, a roadmap to sustainable top-line growth in an ever-evolving environment. Her advice transcends mere business strategy; it encompasses the art of cultivating a resilient company culture that thrives in the face of change. Her guidance also delves into the transformative power of data-driven decisions and the ability to inspire change throughout your organization.

By seamlessly integrating the capabilities of cutting-edge technologies with the wisdom of proven practices, Tiffani empowers your organization to tackle even the most formidable business challenges. It’s not just about adaptation; it’s about thriving and flourishing during certain and uncertain times.

Prepare for an enlightening journey led by one of the world’s foremost authorities on growth, sales, and customer and employee experience: Tiffani Bova. With her guidance, you’re not just navigating change; you’re charting a course towards continued success and inspiration.

Takeaways include:

  • How to uncover the current market context to shape your future strategies.
  • Learning the most common paths back to profitable and sustainable growth in challenging times.
  • Looking to your people and your customers to guide your strategy.
  • Understanding how to make the proper investments in the business across people, processes, and technology.

Research has long established the link between customer experience (CX) and revenue generation. But the situation is more nuanced—and more interesting—than that.

CX is in fact locked with employee experience (EX) in an intricate relationship in which one depends on the other to gain maximum results. The fact is the fastest way to get your customers to love your brand, is by ensuring your employees love their jobs.

The one thing about growth is it is never one thing. Growth is a thinking game. To achieve it, we must find new and different ways to ignite a beginner’s mind that is open to new ideas and ways of doing things.

The pandemic was a black swan event that put an end to business as usual. In a matter of hours, days and weeks, the impact of COVID-19 forced entrepreneurs, leaders and businesses of all sizes to reimagine the future and build a resilient response to the crisis—finding new ways to stay connected and work together to create and uncover opportunity, as well as solve challenges locally and globally. Although some businesses faltered, many more have survived and even thrived because of a determination to think forward.

Ranked for the last six years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a luminary in the business realm, continuously reshaping our perception of growth and innovation. A thought leader of unparalleled expertise, Forbes aptly describes her as someone who “reshapes our perception of growth.” Her nearly 30-year […]

Ranked for the last six years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a luminary in the business realm, continuously reshaping our perception of growth and innovation. A thought leader of unparalleled expertise, Forbes aptly describes her as someone who “reshapes our perception of growth.” Her nearly 30-year career spans across major facets of the tech industry, where she has made significant contributions as Salesforce’s former Growth and Innovation Evangelist and a Research Fellow at Gartner. Tiffani’s ability to seamlessly blend practical insights with academic prowess has cemented her reputation as a formidable force in business strategy, sales, and customer experience.

Tiffani Bova’s influence extends beyond her professional roles into the realm of authorship, where her insights have reached a global audience. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset. These books delve into the intricacies of business growth and the pivotal role of customer experience, offering actionable strategies that have been embraced by leaders and entrepreneurs worldwide. Her thought leadership, both in written form and as a keynote speaker, continues to inspire and guide businesses towards sustainable growth and innovation.

As a speaker, Tiffani Bova’s dynamic presence and profound knowledge make her a sought-after keynote speaker at major industry events and conferences. Her ability to articulate complex concepts with clarity and enthusiasm has captivated audiences globally, driving them to rethink their approaches to growth and customer engagement. Tiffani’s talks are not just informative; they are transformative experiences that leave a lasting impact on her listeners.

Tiffani Bova | Customer Experience

Expertise and Background
Tiffani Bova’s expertise is deeply rooted in her extensive and diverse background in the tech industry. At Salesforce, she served as the Growth and Innovation Evangelist, a role in which she was pivotal in driving the company’s growth strategies and fostering a culture of innovation. Her work at Salesforce allowed her to influence a wide range of businesses, helping them to leverage Salesforce’s powerful tools to enhance their sales processes and customer relationships. Tiffani’s insights into growth strategies and customer experience have been instrumental in shaping the success of many Salesforce clients.

Before her tenure at Salesforce, Tiffani was a Research Fellow at Gartner, where she provided critical insights into market trends and customer behaviors. Her research has been foundational for many companies in understanding the evolving landscape of sales and marketing. Tiffani’s ability to forecast trends and identify emerging opportunities has made her a trusted advisor to many Fortune 500 companies and startups alike. Her academic rigor combined with her practical experience offers a unique perspective that is both insightful and actionable.

Tiffani’s career also includes significant roles in sales, marketing, and customer service for various startups and Fortune 500 companies. Her hands-on experience in these areas has equipped her with a deep understanding of the challenges and opportunities that businesses face in today’s competitive environment. Tiffani’s strategic acumen and ability to drive results have been recognized through numerous accolades and awards, further solidifying her status as a leading authority in business growth and customer experience.

As an author, Tiffani has made a profound impact with her books GrowthIQ and The Experience Mindset. GrowthIQ provides a strategic framework for business growth, offering practical advice that leaders can implement to drive their organizations forward. The Experience Mindset emphasizes the importance of customer experience in achieving sustainable growth, providing insights into how businesses can create memorable and impactful customer interactions. Both books have been widely acclaimed and are considered essential reads for anyone looking to understand the dynamics of business growth and customer engagement.

Tiffani’s influence extends into the speaking circuit, where she is a highly sought-after keynote speaker. Her presentations are known for their engaging style and deep insights, making complex concepts accessible and actionable for her audiences. Tiffani’s ability to connect with her audience and inspire change is a testament to her expertise and passion for driving growth and innovation. Her talks have been featured at major industry conferences and events, where she continues to inspire and guide business leaders towards achieving their growth objectives.

Why Book Tiffani Bova
Event planners should consider booking Tiffani Bova for their events because of her unparalleled expertise and dynamic speaking style. Tiffani Bova brings a wealth of knowledge from her extensive career in the tech industry, providing audiences with actionable insights into business growth, sales strategies, and customer experience. Her background as Salesforce’s Growth and Innovation Evangelist and a Research Fellow at Gartner ensures that she has a deep understanding of the latest trends and best practices, making her talks highly relevant and impactful.

Tiffani Bova’s ability to engage and inspire audiences is another compelling reason to book her. She has a unique talent for making complex concepts accessible and interesting, ensuring that her presentations are not only informative but also engaging and thought-provoking. Her energy and enthusiasm are contagious, leaving a lasting impression on her audience and motivating them to take action. Whether speaking to a small group of executives or a large conference audience, Tiffani’s presence and delivery are sure to captivate and inspire.

Furthermore, Tiffani’s reputation as a thought leader and her recognition by Thinkers50 and Forbes add significant value to any event. Having a speaker of her caliber can enhance the prestige of an event, attracting more attendees and generating greater interest. Tiffani’s insights into growth and innovation are invaluable for any organization looking to stay ahead of the curve, making her an ideal choice for events focused on business strategy, sales, and customer experience.

Why Use Speakers Inc
Event planners should use Speakers Inc to book Tiffani Bova because of the bureau’s extensive experience and expertise in the professional speaking industry. With over 27 years of experience, Speakers Inc has a proven track record of connecting event planners with top-tier speakers who deliver impactful presentations. The bureau’s deep understanding of the industry and its network of high-caliber speakers ensure that event planners can find the perfect speaker for their specific needs and objectives.

Speakers Inc also offers a comprehensive and personalized service, ensuring that the booking process is smooth and efficient. The bureau’s team of experienced professionals works closely with event planners to understand their requirements and match them with the most suitable speakers. This personalized approach ensures that event planners can book speakers who not only meet their needs but also exceed their expectations, delivering exceptional value for their events.

Summary and Conclusion
In conclusion, Tiffani Bova is a thought leader whose insights and expertise in business growth and customer experience have made her a highly sought-after keynote speaker. Her nearly 30-year career in the tech industry, including her roles at Salesforce and Gartner, provides her with a deep understanding of the challenges and opportunities that businesses face. Tiffani’s books, GrowthIQ and The Experience Mindset, further demonstrate her ability to provide actionable strategies that drive growth and innovation.

With Tiffani Bova as a keynote speaker, events are sure to be memorable and impactful, leaving a lasting impression on attendees and driving them to take action.

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In Growth IQ, Tiffani Bova, a globally recognized business growth expert, offers a compelling guide for business leaders looking to navigate the complexities of growth in today’s competitive landscape. Drawing from nearly three decades of experience in the tech industry and her extensive research as a former Growth and Innovation Evangelist at Salesforce and a […]

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The Experience Mindset by Tiffani Bova is a groundbreaking exploration into the integral role of customer experience in driving business growth. In this Wall Street Journal bestseller, Bova delves into the symbiotic relationship between customer and employee experiences, arguing that companies must cultivate an ‘experience mindset’ to thrive in today’s competitive landscape. Drawing on nearly […]

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