Brittany Hodak

Tagline: Customer Service

Talent Highlights

  • Expertise in Customer Loyalty: With her background in creating and retaining superfans, Brittany Hodak offers unparalleled expertise in building strong customer relationships and fostering loyalty, making her a trusted authority on customer service strategies.
  • Dynamic and Engaging Speaker: Known for her captivating presence and dynamic delivery, Brittany keeps audiences engaged and entertained while delivering powerful insights and practical tips on enhancing customer service experiences.
  • Real-World Examples and Case Studies: Brittany draws from her vast experience working with leading brands and organizations to provide real-world examples and case studies, illustrating effective customer service practices that drive business success.
  • Interactive and Interactive Sessions: Brittany’s interactive speaking style encourages audience participation, creating an immersive learning environment where attendees can actively engage with the material and apply key concepts to their own customer service initiatives.
  • Customized Content: Recognizing that every audience and organization is unique, Brittany tailors her presentations to address specific challenges and objectives, ensuring that each session delivers maximum value and relevance to attendees.

Keynote Topics

We’re living in an Experience Economy. Customer experience, or CX, is the new battlefield for winning — and keeping — customers. According to a recent study by Gartner, CX drives over two-thirds of customer loyalty.

That’s more than brand and price combined.

Customer apathy is one of the biggest threats to business today. Whether they realize it or not, every member of your organization is a member of the Experience Department.

Everyone has the power to create superfans: loyal, enthusiastic customer advocates. In this program, author and keynote speaker Brittany Hodak teaches them how.

Brittany Hodak shares her memorable, five-part framework that aligns audience members around the actionable steps businesses must take to turn customers into superfans.

Go from commodity provider to category of one in the minds of your prospects in customers.

After hearing Brittany’s entertaining and compelling speech, your audience will:

  • Look for opportunities to Create Superfans in every customer and colleague interaction
  • Internalize the importance of the Experience Economy and what it means for the future of business
  • Adopt a results-oriented attitude to exceeding customer expectations
  • Actively seek out new opportunities to vanquish customer apathy
  • Understand why the best marketing doesn’t cost anything
  • Prioritize long term customer relationships over short-term metrics and goals
     

This presentation includes industry-relevant case studies, live audience interaction, compelling research, engaging graphics, and humorous real-life anecdotes. Every audience member receives a 35-page digital playbook to help immediately implement Brittany’s proven frameworks in real-world situations.

There’s no shortage of advice about social media available online. The problem? Much of it is confusing, conflicting, or flat-out wrong.

The result?

Many busy executives either ignore their online presence or spend way too much time following arbitrary “rules” without seeing a positive ROI.

In this interactive session, Brittany Hodak breaks down what leaders need to know to confidently craft a winning social-media strategy for 2021 and beyond.

BY THE END OF THE PRESENTATION, AUDIENCE MEMBERS WILL:

  • Understand which social metrics to track closely and which to ignore
  • Be ready to immediately implement an on-brand social-media strategy
  • Think more critically about how each social post ties back to the business’s core story and purpose
  • Make better decisions about both online and offline marketing content
     

THIS PROGRAM IS PERFECT FOR: Small-Business Owners | Digital teams | Association Members

To help ensure adoption of the techniques shared, Brittany works with every client to customize a content strategy for before and after the event. Added value at no extra cost!

 

5/5

(1 reviews)

Travels from:

  • Franklin, TN

Fee Range:

  • Fees* On Request

Gallery

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Video

Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]

Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the corporate landscape. Her expertise in cultivating brand loyalty and creating superfans has earned her widespread acclaim and admiration.

Brittany Hodak | Customer Service Expert

Expertise and Recognition

Entrepreneur Magazine has lauded Brittany as an “expert at creating loyal fans for your brand,” recognizing her unparalleled skill in fostering customer engagement and loyalty. She is revered as the go-to source for strategies on not just attracting but also retaining superfans, individuals whose unwavering support and advocacy can propel a brand to new heights. Brittany’s prowess as a speaker has seen her grace stages across the globe, captivating audiences from diverse industries and backgrounds.

From corporate giants like American Express and Sony Music to humanitarian organizations like Compassion International and prestigious institutions like the United Nations, Brittany’s insights have resonated with all who have had the privilege to hear her speak. Her achievements extend beyond the realm of speaking engagements. Brittany Hodak holds a Guinness World Record, a testament to her innovative spirit and relentless pursuit of excellence.

She has been honored with prestigious accolades such as Advertising Age’s 40 Under 40, Inc.’s 30 Under 30, and Billboard’s 30 Under 30, solidifying her status as one of the most influential figures in marketing and entrepreneurship. Additionally, she was bestowed with the title of Most Disruptive Marketing Entrepreneur at the Empact Awards held at the United Nations, further underscoring her impact on the industry.

Media Presence and Thought Leadership

Brittany’s influence extends far beyond the stage, as evidenced by her extensive contributions to thought leadership. With over 350 thought-provoking articles published in national media outlets, including Forbes, Adweek, and Success, she continues to shape the discourse surrounding marketing, entrepreneurship, and business strategy. Her regular columns serve as a beacon of insight for professionals seeking guidance in navigating the ever-evolving landscape of commerce and consumer behavior.

In addition to her written contributions, Brittany Hodak has been a ubiquitous presence in the media landscape. Her appearances on major television networks such as ABC, CBS, FOX, NBC, CNBC, and Bloomberg have further amplified her message, reaching millions of viewers worldwide. Whether she’s sharing her expertise on brand loyalty, entrepreneurship, or marketing innovation, Brittany’s captivating presence and articulate delivery leave an indelible impression on audiences everywhere.

Why Book Brittany Hodak through Speakers Inc?

Event planners seeking a speaker who can captivate, inspire, and deliver tangible value to their audience need look no further than Brittany Hodak. Here are just a few compelling reasons to book Brittany through Speakers Inc:

  1. Expertise: Brittany’s unparalleled expertise in creating and retaining superfans makes her an invaluable resource for any organization looking to drive brand loyalty and customer engagement.
  2. Reputation: With a track record of speaking engagements at renowned institutions and corporations worldwide, Brittany brings instant credibility and prestige to any event.
  3. Innovation: As a Guinness World Record Holder and recipient of numerous industry accolades, Brittany embodies the spirit of innovation and disruption, offering fresh perspectives and cutting-edge strategies to her audiences.
  4. Versatility: Whether addressing audiences in corporate boardrooms, industry conferences, or educational institutions, Brittany’s message resonates across diverse settings and demographics, making her a versatile and adaptable speaker for any occasion.
  5. Impact: Beyond merely delivering a speech, Brittany Hodak leaves a lasting impact on audiences, empowering them with actionable insights and inspiration to drive tangible results in their professional endeavors.

In summary, booking Brittany Hodak through Speakers Inc ensures an unforgettable experience for event attendees, with a speaker who not only educates and entertains but also motivates and empowers individuals to reach new heights of success. With Brittany at the helm, your event is guaranteed to be a resounding success, leaving a lasting impression on all who have the privilege to attend. Contact us at Speakers Inc and follow us on Twitter

 

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