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Shep Hyken presents in:
Keynote Topics
Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.
The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.
In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.
He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!
The audience will walk away with ideas they can put to use almost immediately.
How easy are you to do business with?
Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.
A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.
Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.
Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.
Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience.
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Shep has seen it all.
While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.
Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.
Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.
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Ryan Estis understands the challenges business leaders and top performers face, because he’s been in their shoes. He spent 15 years helping companies connect with employees and customers as an ad agency executive, building a client roster of category leading brands. Nine years ago, Ryan Estis decided to put that experience into practice and launch […]
Dan Gingiss stands as an expert in customer experience (CX). With over two decades of experience in marketing and CX, Dan has honed his craft to understand that in today’s landscape, companies no longer compete solely on price or product superiority. Instead, they vie for attention and loyalty through the delivery of exceptional customer experiences. […]
Michael Solomon stands at the forefront of the marketing and advertising industry, revered as a thought leader whose insights reshape perceptions and strategies in the ever-evolving landscape of consumer behavior and branding. With a career spanning decades, Solomon has cemented his reputation as an authority in understanding what drives consumers to make purchasing decisions and […]
Eric Chester is an acclaimed in-the-trenches workforce researcher and thought leader. For more than 20 years, he has been studying, analyzing, and reporting on engaging workplace cultures. As the author of five groundbreaking books for business owners, leaders, and managers, his ideas and strategies for finding and retaining frontline workers have been cited by major […]
Through her expertise and personal approach, Denise Lee Yohn has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Her keynote presentations have captivated international audiences at conferences including TEDx, the Consumer Electronics Show, The Art of Marketing, the National Restaurant Show, and Sustainable Brands, […]
As a Corporate Culture Specialist, Greg Hawks shapes environments where everyone gets to contribute their best daily! For two decades he has mentored leaders, developed teams, crafted culture and empowered employees. As a Keynote Speaker, he is an enthusiastic character. His style, wit and energy consistently capture the attention and imagination of audiences. His forward […]
It’s pretty simple what Mark Mayfield does: he talks about very serious stuff in a very funny way. Mark has one of the most diversified backgrounds in the speaking industry having owned and operated several businesses ranging from livestock production to nightclubs to golf instruction, and also spent ten years as a lobbyist in Washington, […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is on a mission to rescue us from our distracted selves. After years studying the impact of tech on human behavior, Curt Steinhorst founded Focuswise, a consultancy […]
Jim Knight is a renowned keynote speaker, author, and training and development expert known for his expertise in helping organizations of all sizes achieve excellence and what he often refers to as “rock star” status. With a background in education and a passion for helping individuals and organizations reach their full potential, Jim Knight has […]
David Avrin is a distinguished figure in the realm of marketing and branding, hailed as The Visibility Coach, he stands among the most sought-after speakers globally. With a captivating blend of high energy and content-rich presentations, David has captivated audiences throughout North America and across the globe. From Singapore to Dubai, his recent engagements have […]
Hailed as one of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy is an author, visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field, but a proven practitioner. And […]
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