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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Sam Silverstein is a global authority on accountability, leadership, and organizational culture. With a mission to empower individuals and businesses to achieve extraordinary success, Sam inspires transformative change through the principles of accountability. By challenging leaders to shift their priorities, cultivate a culture of ownership, and inspire teams to operate at their highest potential, Sam […]
Crystal Washington is a dynamic professional speaker renowned for her expertise in leveraging technology to drive profitability and enhance productivity for organizations worldwide. With a passion for empowering businesses to harness the full potential of emerging digital tools, Crystal has carved a niche for herself as a leading authority on the intersection of technology and […]
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, […]
Eva Saha stands at the forefront of professional hosting, renowned for her exceptional command of audiences both in person and virtually. With a career spanning multiple platforms, Eva’s journey to becoming a sought-after host, emcee, and moderator is marked by her innate warmth, commanding presence, and a natural ability to connect with diverse audiences. Eva’s […]
Former NFL Player Wade Davis is a thought leader, public speaker, and writer on gender, race, and orientation equality. Wade is currently the Vice President of Inclusion Strategy for Product at Netflix and has consulted for companies including Google, Procter & Gamble, Viacom, and others to co-create transformative solutions to build inclusive corporate cultures. Additionally, […]
Geoff Colvin is a distinguished business journalist, author, and sought-after keynote speaker renowned for his insights into leadership, innovation, and what it takes to succeed in an ever-changing economy. As a Senior Editor at Fortune magazine, Colvin has analyzed global business and economic trends for over three decades, shaping perspectives on leadership and future-readiness. His […]
Princess Sarah Culberson embodies a captivating narrative of royalty, humanitarianism, and personal triumph. As the adopted daughter of an American family, she discovered her royal lineage in Sierra Leone, Africa, and has since dedicated her life to uplifting communities, sharing her remarkable journey, and empowering individuals worldwide. A prominent figure in humanitarian efforts, an acclaimed […]
Jann Mardenborough’s journey is one of the most inspiring real-life transformations in modern motorsport—a bold leap from virtual racing to real-world podiums. Catapulted into fame through his extraordinary rise from gaming enthusiast to professional racing driver, Jann’s story resonates deeply with fans and audiences worldwide. His unique blend of resilience, innovation, and passion serves as […]
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