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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Molly Bloom is an inspirational keynote speaker, entrepreneur, and bestselling author of “Molly’s Game“ (2014). She is best known for her memoir, “Molly’s Game,” which was adapted into an award-winning film of the same name by Aaron Sorkin. Bloom’s memoir chronicles her journey from college student to LA waitress to building and operating the largest […]
Egypt Sherrod is one of the most sought-after voices in real estate, blending deep industry expertise with an engaging and down-to-earth speaking style. Best known as the host of HGTV’s “Married to Real Estate” and “Property Virgins,” she is a dynamic and insightful speaker who educates and inspires audiences about wealth-building, real estate investing, and […]
LEWIS HOWES is a New York Times Bestselling author of the hit book, The School of Greatness. He is a lifestyle entrepreneur, high performance business coach and keynote speaker. A former professional football player and two-sport All-American, he is a current USA Men’s National Handball Team athlete. He hosts a top 100 iTunes ranked podcast, […]
Ben Casnocha is a dynamic figure in the realm of entrepreneurship, venture capital, and leadership. With a track record of success in Silicon Valley and beyond, he has earned recognition as an award-winning entrepreneur, author, and influential voice in the startup ecosystem. As a co-founder and partner at Village Global, a prestigious venture capital firm […]
DJ Mika, also known as “Las Vegas’ Sexiest DJ,” is a rising star in the world of entertainment, captivating audiences with her electrifying energy and one-of-a-kind style. Based in the heart of Las Vegas, DJ Mika has quickly made her mark as a powerhouse performer in the city’s iconic nightlife scene. Known for her ability […]
Allison Gill is a multifaceted talent whose career spans from serving as a federal government executive to advocating for the resistance as a comedian, author, and podcast host. With a PhD and a rich background in public service, Allison brings a unique blend of intellect, humor, and dedication to her work. Her mission is clear: […]
DJ CHRIS CLOUSE is a man of many hats and a true musician at his core. From his early beginnings of being a competition fiddle player to now, he has crossed genres, written and recorded numerous albums, shared stages with the likes of Johnny Cash, The Flaming Lips, The Beach Boys, Gorgon City, Miike Snow, […]
Award-Winning Speaker and Inspirational Comedian. Judson Laipply promises to do two things: make you laugh and make you think. And for the last seven years, his passion for both has entertained and educated audiences all over the world. Judson is an award-winning speaker and performer who utilizes a phenomenon labeled “Inspirational Comedy” to blend the […]
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