Zeynep Ton: Organizational Strategist

Highlights:
  • Co-Founder and President – Good Jobs Institute
  • Professor of the Practice – MIT Sloan School of Management
  • Author of “The Good Jobs Strategy”


Formats Available:

Preferred Audience Sizes:

Outcomes:
Reviews: (0 reviews)
  • Travels from: Cambridge, Massachusetts
  • **Fee range: On Request

Keynote Topics

Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.

Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.

But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.

Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.

In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.

Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.

Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.

Zeynep Ton teaches MBA and executive education courses in operations management.  She received several awards for excellence in teaching both at HBS and MIT Sloan.  She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.

Zeynep lives in Cambridge, Massachusetts with her husband and four children.  A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.

Contact us at Speakers Inc and follow us on Twitter

Zeynep Ton | Organizational Strategy

Talent Resources

Talent resources available for download

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

Talent FAQ

View further speakers

  • (32)
Wade Davis

Former NFL Player Wade Davis is a thought leader, public speaker, and writer on gender, race, and orientation equality. Wade is currently the Vice President of Inclusion Strategy for Product at Netflix and has consulted for companies including Google, Procter & Gamble, Viacom, and others to co-create transformative solutions to build inclusive corporate cultures. Additionally, […]

  • Travels from: Los Angeles, CA
  • Diversity Speakers
  • (13)
  • (6)
Charlie Rocket Jabaley

Charlie “Rocket” Jabaley is a Grammy-winning music mogul and Emmy-winning Nike athlete whose journey from the pinnacle of the entertainment industry to becoming a health and fitness icon is nothing short of extraordinary. Diagnosed with a life-threatening brain tumor while managing some of the world’s biggest music acts, Charlie was forced to reevaluate his life. […]

  • Travels from: Malibu, CA
  • Inspirational Speakers
  • (23)
  • (4)
Lt. Col. Waldo Waldman

Lt. Col. Waldo Waldman is known as the The Wingman and a Hall of Fame leadership speaker, executive coach, and author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches organizations how to build trusting, revenue producing relationships with their employees, partners, and customers while sharing his experiences as a combat decorated F-16 […]

  • Travels from: Atlanta, GA
  • Leadership Speakers
  • (13)
  • (3)
Amy McWhirter

Amy McWhirter is a high-energy, charismatic event emcee known for her exceptional ability to connect with audiences and bring events to life. Whether hosting live, virtual, or hybrid events, Amy’s warmth, professionalism, and impeccable preparation make her a standout choice for corporate conferences, product launches, awards shows, and more. Amy McWhirter is not just an […]

  • Travels from: Chicago, IL
  • Event Emcee
  • (34)
Vivienne Ming

Dr. Vivienne Ming stands at the intersection of science, technology, and human potential. As a theoretical neuroscientist, delusional inventor, and demented author, she has dedicated her career to exploring how cutting-edge advancements can unlock and maximize human capacity. With a reputation for being one of the most innovative and thought-provoking speakers of our time, Dr. […]

  • Travels from: Berkeley, CA
  • Artificial Intelligence
  • (105)
Roger Haskett Emcee

Roger Haskett is an award-winning international keynote speaker and President of Engagement Unlimited. With his innovative keynotes and programs, he ignites positive transformational change in teams and individuals across North America and beyond. Roger’s experience, knowledge and highly contagious positive energy have garnered him countless 10/10 audience rankings “best of conference” survey results and hundreds […]

  • Travels from: Vancouver, BC
  • Motivational Speakers
  • (22)
  • (7)
Jack Becker

Jack Becker, a former naval fighter pilot turned performance speaker, is one such individual. His life story is a remarkable narrative of courage, determination, and the relentless pursuit of excellence. In this speaking profile, we will explore the incredible life and work of Jack Becker, delving into his background, his experiences as a naval fighter […]

  • Travels from: Virginia Beach, VA
  • Leadership Speakers
  • (87)
Ashley Stahl

Ashley Stahl is a counterterrorism professional, an international bestselling author, a spokesperson for SoFi, and an advisor for (IBM, Caterpillar) and expert on intuition, personal branding, and fulfillment. Daymond John (Shark Tank, Fubu, NYT bestselling author) says Ashley’s bestseller “You Turn: Get Unstuck, Discover Your Direction, Design Your Dream Career”, is “the ultimate guide to discover […]

  • Travels from: Los Angeles, CA
  • Empowerment Speakers
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.