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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Britt Frank, LSCSW, SEP, is a distinguished professional in the field of psychotherapy and human behavior. With a solid educational background from Duke University and the University of Kansas, Britt has garnered extensive expertise in her field. Her commitment to her craft has earned her recognition as an award-winning adjunct instructor at the University of […]
Linda Bernardi is a trailblazer in the world of innovation, renowned for her unique vision and unwavering commitment to disrupting the status quo. As an “innovation provocateur,” Linda helps organizations break free from their comfort zones, challenge conventional wisdom, and shatter outdated paradigms. Her mission is to drive the creation of market-changing products, services, and […]
Claudia Romo Edelman is a trailblazing advocate for diversity, equity, and inclusion, known for her passionate leadership in advancing social causes on a global scale. As the founder of the We Are All Human Foundation, Claudia has dedicated her career to promoting unity, empowering underrepresented communities, and championing Hispanic voices around the world. With over […]
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Victoria Arlen’s life story is one of remarkable resilience and triumph over adversity. At the tender age of eleven, her world was turned upside down when she was diagnosed with two rare conditions, Transverse Myelitis and Acute Disseminated Encephalomyelitis. This devastating diagnosis robbed Victoria of her ability to speak, eat, walk, and move, plunging her […]
Scott Bloom is a renowned figure in the realm of business humor, celebrated for his exceptional ability to blend the dynamics of laughter with the intricacies of the corporate world. With a career spanning several years, Scott has become synonymous with the “Power of Laughter and the Language of Business™,” a trademark blend he has […]
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Award-Winning Speaker and Inspirational Comedian. Judson Laipply promises to do two things: make you laugh and make you think. And for the last seven years, his passion for both has entertained and educated audiences all over the world. Judson is an award-winning speaker and performer who utilizes a phenomenon labeled “Inspirational Comedy” to blend the […]
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