Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is a highly sought-after business growth expert and keynote speaker known for his unmatched ability to turn complex workplace issues into engaging, humorous, and actionable insights. With more than a decade of speaking experience and over 1,000 presentations delivered across North America and Asia, Jeff has become a trusted voice for leaders and organizations seeking transformative yet entertaining development experiences.
His unique approach sets him apart. Jeff combines comedy with research-backed business strategies, ensuring audiences stay engaged while learning practical tools they can implement immediately. His expertise spans leadership development, communication, generational dynamics, and workplace culture, making him a versatile speaker who resonates across industries.
Grounded in deep analysis of organizational behavior and real-world consulting experience, Jeff helps companies address today’s most pressing challenges, including employee engagement, team cohesion, productivity, and cross-generational collaboration. His relatable examples and high-energy storytelling make complex concepts easy to understand and even easier to apply.
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, communication, and generational issues that engage and inspire change.
Known for his rare ability to merge entertainment with practical strategies, Jeff’s approach ensures that every talk is memorable and effective. By combining humor with actionable takeaways, he captivates corporate audiences, helping them navigate the evolving workplace landscape with confidence and enthusiasm. His engaging delivery style, coupled with his deep understanding of today’s business challenges, has made him a trusted name among top brands worldwide.
He specializes in addressing modern business issues with a unique approach, offering tangible solutions for better leadership practices, employee engagement, and workplace culture improvement. His expertise is rooted in deep research on workplace behaviors, productivity techniques, and leadership dynamics. By incorporating humor and storytelling, he breaks down complex concepts into easily digestible insights, making him a favorite among leaders looking to implement actionable change.
Jeff’s ability to convey his expertise in a relatable, high-energy format sets him apart from traditional keynote speakers. He’s not just talking theory—he’s applying real-world insights that have proven successful for businesses across industries. His experience in working with a diverse range of industries, from tech to manufacturing, demonstrates his adaptability and relevance.
With more than a decade of experience as a speaker, Jeff Havens has spoken to thousands of audiences across North America and Asia. He has worked with some of the world’s leading companies, including IBM, General Electric, and Coca-Cola, delivering keynotes that address the most pressing challenges businesses face today. His journey into keynote speaking began with his passion for understanding the evolving workplace environment and helping companies bridge gaps in communication and leadership.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
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Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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David Allison is a distinguished figure in the realm of human values, a global researcher, and a best-selling author, whose mission revolves around reshaping our comprehension of human behavior and interaction. With a rich and diverse career traversing marketing, research, and prolific authorship, David has left an indelible mark by introducing human values as a […]
Mark Divine stands as a beacon of resilience, leadership, and mental toughness in the realm of personal development and leadership training. As the founder and CEO of SEALFIT, a renowned leadership and peak performance academy, Mark has dedicated his life to empowering individuals to unleash their full potential. With his multifaceted background as a former […]
Selena Rezvani is a speaker on leadership, self-advocacy, and workplace empowerment. An award-winning author and expert strategist, Selena has become a go-to voice for professionals seeking to assert their worth and lead with confidence. With her engaging presence and data-backed insights, she challenges outdated norms and inspires individuals—particularly women and marginalized professionals—to rise in their […]
Steve Lerch is an award-winning international public speaker, consultant, and former Google Executive, and has become a highly respected voice in the world of digital strategy, marketing, consumer behavior, and innovation. While at Google, Steve served as a digital strategy advisor to prominent brands like GoPro and Roku, respected non-profits like the YMCA and Save the […]
Connie Podesta is a game-changing, idea-generating ball of fire whose rare blend of humor, substance, style and personality have made her one of the most memorable, in-demand speakers in the world today. 25 years. Two million people. 1000 organizations. Hall of Fame speaker. Award-winning author. Nine books. Former radio/TV personality. Human relations expert. Therapist for 30 years. […]
Nathan Jamail is the author of three bestselling books, The Leadership Playbook, The Sales Leaders Playbook and the The Sales Professionals Playbook although he will tell you he is not a writer, rather a business leader that writes books for business leaders. Nathan spent the last two + decades helping and coaching leaders and organizations […]
Ari Gunzburg learned about death early in life. He experienced a traumatic moment when only 10 years old, when his teacher passed away while on a hiking trip. This would affect his life deeply and change his perspective forever. Following the death of this teacher, there was trouble afoot at school for all of the […]
Meet Hannah Ubl, a dynamic force in the world of professional speaking, dedicated to transforming organizations into places where people thrive. With a passion for challenging traditional workplace norms, Hannah’s mission is clear: to create workplaces that don’t suck. As the Co-founder of Good Company Consulting, she brings a fresh perspective to the table, advocating […]
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