Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is a highly sought-after business growth expert and keynote speaker known for his unmatched ability to turn complex workplace issues into engaging, humorous, and actionable insights. With more than a decade of speaking experience and over 1,000 presentations delivered across North America and Asia, Jeff has become a trusted voice for leaders and organizations seeking transformative yet entertaining development experiences.
His unique approach sets him apart. Jeff combines comedy with research-backed business strategies, ensuring audiences stay engaged while learning practical tools they can implement immediately. His expertise spans leadership development, communication, generational dynamics, and workplace culture, making him a versatile speaker who resonates across industries.
Grounded in deep analysis of organizational behavior and real-world consulting experience, Jeff helps companies address today’s most pressing challenges, including employee engagement, team cohesion, productivity, and cross-generational collaboration. His relatable examples and high-energy storytelling make complex concepts easy to understand and even easier to apply.
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, communication, and generational issues that engage and inspire change.
Known for his rare ability to merge entertainment with practical strategies, Jeff’s approach ensures that every talk is memorable and effective. By combining humor with actionable takeaways, he captivates corporate audiences, helping them navigate the evolving workplace landscape with confidence and enthusiasm. His engaging delivery style, coupled with his deep understanding of today’s business challenges, has made him a trusted name among top brands worldwide.
He specializes in addressing modern business issues with a unique approach, offering tangible solutions for better leadership practices, employee engagement, and workplace culture improvement. His expertise is rooted in deep research on workplace behaviors, productivity techniques, and leadership dynamics. By incorporating humor and storytelling, he breaks down complex concepts into easily digestible insights, making him a favorite among leaders looking to implement actionable change.
Jeff’s ability to convey his expertise in a relatable, high-energy format sets him apart from traditional keynote speakers. He’s not just talking theory—he’s applying real-world insights that have proven successful for businesses across industries. His experience in working with a diverse range of industries, from tech to manufacturing, demonstrates his adaptability and relevance.
With more than a decade of experience as a speaker, Jeff Havens has spoken to thousands of audiences across North America and Asia. He has worked with some of the world’s leading companies, including IBM, General Electric, and Coca-Cola, delivering keynotes that address the most pressing challenges businesses face today. His journey into keynote speaking began with his passion for understanding the evolving workplace environment and helping companies bridge gaps in communication and leadership.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
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Sara Dean is not your average speaker. With over a decade of experience in leadership development, executive coaching, and organizational psychology, Sara brings a wealth of knowledge and insights to her presentations. As the founder of a successful coaching consultancy, Sara has worked with Fortune 500 companies, startups, and nonprofits alike, helping leaders at all […]
Aileen Lee is the founder of Cowboy Ventures. She partners at the earliest stages with enterprise and consumer-oriented startup teams to build products customers love, and to help teams build aspirational companies. She has over two decades of experience starting at seed stage and staying involved for many years beyond. Prior to Cowboy, Aileen spent […]
Jones Loflin is a dynamic keynote speaker, leadership expert, and productivity coach who has spent over 25 years helping organizations and individuals navigate the challenges of leadership, change management, and productivity. With a career spanning multiple industries, including education, business consulting, and leadership development, Jones has empowered countless leaders to confidently lead their teams, foster […]
Hailed as the “female Jerry Maguire” by CNN, Molly Fletcher made a name for herself as one of the first female sports agents. During her almost two-decade career as President of CSE, Molly negotiated over $500 million in contracts and represented over 300 of sports’ biggest names, including Hall of Fame pitcher John Smoltz, PGA […]
Mary Kelly is a graduate of the United States Naval Academy and spent over 20 years on active duty in intelligence and logistics. She retired from the Navy as a commander. She has master’s degrees in history and economics, and a PhD in economics. Mary Kelly has EXPERIENCE, and it’s this experience that helps your […]
Shane Feldman is a globally recognized leadership keynote speaker known for his unique ability to empower teams and create thriving, inclusive communities. With a decade of experience delivering customized, actionable insights, Shane has inspired millions to foster meaningful connections, drive engagement, and embrace the transformative power of collaboration in today’s rapidly evolving digital world. His […]
Shane Snow is a renowned keynote speaker, celebrated author, and esteemed entrepreneur whose expertise in high performance, culture, and teamwork has transformed organizations worldwide. As the co-founder of the content technology company Contently and an acclaimed journalist, Shane’s insights into the dynamics of collaboration and innovation have positioned him as a thought leader in today’s […]
Kathy Caprino, M.A., stands at the forefront of empowering women in their careers and leadership journeys. As an internationally-recognized women’s career and executive coach, writer, leadership trainer, and sought-after speaker, Kathy embodies a unique blend of corporate expertise, coaching prowess, and therapeutic insight. With a career spanning 18 years as a corporate executive and 15 […]
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