Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is a highly sought-after business growth expert and keynote speaker known for his unmatched ability to turn complex workplace issues into engaging, humorous, and actionable insights. With more than a decade of speaking experience and over 1,000 presentations delivered across North America and Asia, Jeff has become a trusted voice for leaders and organizations seeking transformative yet entertaining development experiences.
His unique approach sets him apart. Jeff combines comedy with research-backed business strategies, ensuring audiences stay engaged while learning practical tools they can implement immediately. His expertise spans leadership development, communication, generational dynamics, and workplace culture, making him a versatile speaker who resonates across industries.
Grounded in deep analysis of organizational behavior and real-world consulting experience, Jeff helps companies address today’s most pressing challenges, including employee engagement, team cohesion, productivity, and cross-generational collaboration. His relatable examples and high-energy storytelling make complex concepts easy to understand and even easier to apply.
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, communication, and generational issues that engage and inspire change.
Known for his rare ability to merge entertainment with practical strategies, Jeff’s approach ensures that every talk is memorable and effective. By combining humor with actionable takeaways, he captivates corporate audiences, helping them navigate the evolving workplace landscape with confidence and enthusiasm. His engaging delivery style, coupled with his deep understanding of today’s business challenges, has made him a trusted name among top brands worldwide.
He specializes in addressing modern business issues with a unique approach, offering tangible solutions for better leadership practices, employee engagement, and workplace culture improvement. His expertise is rooted in deep research on workplace behaviors, productivity techniques, and leadership dynamics. By incorporating humor and storytelling, he breaks down complex concepts into easily digestible insights, making him a favorite among leaders looking to implement actionable change.
Jeff’s ability to convey his expertise in a relatable, high-energy format sets him apart from traditional keynote speakers. He’s not just talking theory—he’s applying real-world insights that have proven successful for businesses across industries. His experience in working with a diverse range of industries, from tech to manufacturing, demonstrates his adaptability and relevance.
With more than a decade of experience as a speaker, Jeff Havens has spoken to thousands of audiences across North America and Asia. He has worked with some of the world’s leading companies, including IBM, General Electric, and Coca-Cola, delivering keynotes that address the most pressing challenges businesses face today. His journey into keynote speaking began with his passion for understanding the evolving workplace environment and helping companies bridge gaps in communication and leadership.
Contact us at Speakers Inc and follow us on Twitter
No reviews available for this post.
Download Talent Files
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
Dana Leong is a revolutionary musician, composer, and entertainer, known for his extraordinary fusion of jazz, classical, electronic, and hip-hop music. Leong’s expertise spans across multiple genres, transforming the way music is experienced by incorporating elements of technology and innovation. With an extensive background in both performance and composition, he is a two-time Grammy Award-winning […]
Gautam Mukunda is an internationally recognized expert in leadership and innovation. He often jokes that his life’s ambition is to have the world’s most confusing resume and that he’s most of the way there. He is a Research Fellow at the Harvard Kennedy School’s Center for Public Leadership. He is also the host of Nasdaq’s […]
Doug Dvorak is a luminary among keynote motivational speakers, renowned for his global reach and profound impact. With a sterling reputation, he stands tall in the motivational speaking hall of fame and proudly holds a place in the esteemed International Who’s Who of Professional Speaking. Doug’s journey as a speaker has traversed over one million […]
Ali Brown provides business coaching and advice to over 250,000 followers via her social media channels, and her Glambition® Radio show. Humble BeginningsAli Brown, a native of Fairfield County, Conn., cut her teeth in marketing in her early 20s, starting as an account assistant at Mosby Consumer Health in Boston and working her way up […]
As the founder and owner of Follow Your Heart, LLC., Stephanie Battaglino is an internationally recognized speaker, workshop presenter, trainer, author, coach, and workplace diversity, equity, and inclusion consultant. A major voice in the LGBTQ+ workplace equality movement with emphasis on transgender and non-binary individuals, Stephanie casts a bright light on all of the pertinent […]
Lisa Orrell is a renowned generational leadership expert and keynote speaker, recognized for her dynamic presentations and valuable insights into Millennial and Gen Z workforce trends. With over two decades of experience, Lisa has become a go-to speaker for companies and organizations looking to improve workplace cultures, foster leadership growth, and bridge generational divides. Her […]
Brent Gleeson is a distinguished individual whose multifaceted career spans military service, entrepreneurship, literature, and public speaking. As a former Navy SEAL combat veteran, he brings a unique blend of leadership, resilience, and strategic thinking to the forefront. Gleeson’s journey from the rigors of military life to the dynamic world of entrepreneurship is a testament […]
With a pivotal role in launching IBM’s Watson in 2011, a groundbreaking application of Artificial Intelligence on a global scale, Sol Rashidi has consistently been a trailblazer in the ideation, conceptualization, design, and development of Data & AI applications. Boasting over three dozen large-scale implementations and a remarkable record, Sol holds eight granted patents, with […]
No results available
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2026. Designed using Voxel