Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is a highly sought-after business growth expert and keynote speaker known for his unmatched ability to turn complex workplace issues into engaging, humorous, and actionable insights. With more than a decade of speaking experience and over 1,000 presentations delivered across North America and Asia, Jeff has become a trusted voice for leaders and organizations seeking transformative yet entertaining development experiences.
His unique approach sets him apart. Jeff combines comedy with research-backed business strategies, ensuring audiences stay engaged while learning practical tools they can implement immediately. His expertise spans leadership development, communication, generational dynamics, and workplace culture, making him a versatile speaker who resonates across industries.
Grounded in deep analysis of organizational behavior and real-world consulting experience, Jeff helps companies address today’s most pressing challenges, including employee engagement, team cohesion, productivity, and cross-generational collaboration. His relatable examples and high-energy storytelling make complex concepts easy to understand and even easier to apply.
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, communication, and generational issues that engage and inspire change.
Known for his rare ability to merge entertainment with practical strategies, Jeff’s approach ensures that every talk is memorable and effective. By combining humor with actionable takeaways, he captivates corporate audiences, helping them navigate the evolving workplace landscape with confidence and enthusiasm. His engaging delivery style, coupled with his deep understanding of today’s business challenges, has made him a trusted name among top brands worldwide.
He specializes in addressing modern business issues with a unique approach, offering tangible solutions for better leadership practices, employee engagement, and workplace culture improvement. His expertise is rooted in deep research on workplace behaviors, productivity techniques, and leadership dynamics. By incorporating humor and storytelling, he breaks down complex concepts into easily digestible insights, making him a favorite among leaders looking to implement actionable change.
Jeff’s ability to convey his expertise in a relatable, high-energy format sets him apart from traditional keynote speakers. He’s not just talking theory—he’s applying real-world insights that have proven successful for businesses across industries. His experience in working with a diverse range of industries, from tech to manufacturing, demonstrates his adaptability and relevance.
With more than a decade of experience as a speaker, Jeff Havens has spoken to thousands of audiences across North America and Asia. He has worked with some of the world’s leading companies, including IBM, General Electric, and Coca-Cola, delivering keynotes that address the most pressing challenges businesses face today. His journey into keynote speaking began with his passion for understanding the evolving workplace environment and helping companies bridge gaps in communication and leadership.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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For over two decades, Jen Shirkani has been helping leaders see what they can’t see. As a nationally recognized expert on emotional intelligence, she’s worked with organizations across the globe—from Fortune 50 companies to fast-growing startups, government agencies, and top-tier universities. Through her engaging keynotes, executive coaching, and bestselling books (Ego vs. EQ and Choose […]
Nidhi Tewari is a dynamic and influential figure in the realm of workplace culture and wellbeing. With a unique blend of clinical expertise and a decade-long immersion in therapy, she stands at the intersection of mental health advocacy and organizational development. Nidhi brings a wealth of experience garnered from her specialized work with high-performing leaders, […]
Over 15 years ago, working in public education, Alisha De Lorenzo was charged with helping her failing school district improve culture and performance. A challenge that would pave the way for her to guide industries, organizations and individuals to solve seemingly intractable problems through a deceptively simple approach – Positive Deviance, which stands on one […]
Lindsay Boccardo is a nationally recognized generational keynote speaker and workforce expert, known for her engaging insights on bridging generational gaps in the workplace. With years of experience as a speaker, consultant, and coach, Lindsay has helped organizations of all sizes— from Fortune 500 companies to dynamic startups— navigate the complexities of multi-generational teams. Her […]
Dan Clark leads the charge on attracting, motivating and retaining the best employees. His keynote speeches show how successful people start by visualizing the end and that significant people begin with asking why. He focuses on transformational training and has a three-step process that will take your personal growth and professional development to a level […]
Karin Hurt inspires courage confidence, and innovation. A former Verizon Wireless executive, she’s known for growing courageous leaders, building great cultures, and inspiring high-performance teams. She’s the award Winning Author of five books including Courageous Cultures, and was named as in Inc. Great Leadership Speaker for her highly-interactive keynotes and executive programs. Karin Hurt | Performance Leadership She […]
Tim Ash is an acknowledged authority on evolutionary psychology and digital marketing. He is a sought-after international keynote speaker, and the bestselling author of Unleash Your Primal Brain and Landing Page Optimization (with over 50,000 copies sold worldwide, and translated into six languages). He has been mentioned by Forbes as a Top-10 Online Marketing Expert, and by Entrepreneur Magazine […]
Ken Blanchard is a luminary in the field of leadership and management, known globally for his profound impact on the way organizations operate. With over four decades of experience, Ken has dedicated his career to helping leaders at all levels achieve greatness through effective leadership principles. His approachable style and compelling storytelling have made him […]
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