Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is a highly sought-after business growth expert and keynote speaker known for his unmatched ability to turn complex workplace issues into engaging, humorous, and actionable insights. With more than a decade of speaking experience and over 1,000 presentations delivered across North America and Asia, Jeff has become a trusted voice for leaders and organizations seeking transformative yet entertaining development experiences.
His unique approach sets him apart. Jeff combines comedy with research-backed business strategies, ensuring audiences stay engaged while learning practical tools they can implement immediately. His expertise spans leadership development, communication, generational dynamics, and workplace culture, making him a versatile speaker who resonates across industries.
Grounded in deep analysis of organizational behavior and real-world consulting experience, Jeff helps companies address today’s most pressing challenges, including employee engagement, team cohesion, productivity, and cross-generational collaboration. His relatable examples and high-energy storytelling make complex concepts easy to understand and even easier to apply.
Jeff Havens is not your typical business growth expert. With an uncanny ability to transform complex business challenges into relatable, humorous, and actionable insights, Jeff has earned his place among the top keynote speakers across North America and Asia. Over the last decade, he has presented to over 1,000 audiences, bringing fresh perspectives on leadership, communication, and generational issues that engage and inspire change.
Known for his rare ability to merge entertainment with practical strategies, Jeff’s approach ensures that every talk is memorable and effective. By combining humor with actionable takeaways, he captivates corporate audiences, helping them navigate the evolving workplace landscape with confidence and enthusiasm. His engaging delivery style, coupled with his deep understanding of today’s business challenges, has made him a trusted name among top brands worldwide.
He specializes in addressing modern business issues with a unique approach, offering tangible solutions for better leadership practices, employee engagement, and workplace culture improvement. His expertise is rooted in deep research on workplace behaviors, productivity techniques, and leadership dynamics. By incorporating humor and storytelling, he breaks down complex concepts into easily digestible insights, making him a favorite among leaders looking to implement actionable change.
Jeff’s ability to convey his expertise in a relatable, high-energy format sets him apart from traditional keynote speakers. He’s not just talking theory—he’s applying real-world insights that have proven successful for businesses across industries. His experience in working with a diverse range of industries, from tech to manufacturing, demonstrates his adaptability and relevance.
With more than a decade of experience as a speaker, Jeff Havens has spoken to thousands of audiences across North America and Asia. He has worked with some of the world’s leading companies, including IBM, General Electric, and Coca-Cola, delivering keynotes that address the most pressing challenges businesses face today. His journey into keynote speaking began with his passion for understanding the evolving workplace environment and helping companies bridge gaps in communication and leadership.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
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Lt. Col. Waldo Waldman is known as the The Wingman and a Hall of Fame leadership speaker, executive coach, and author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches organizations how to build trusting, revenue producing relationships with their employees, partners, and customers while sharing his experiences as a combat decorated F-16 […]
With a pivotal role in launching IBM’s Watson in 2011, a groundbreaking application of Artificial Intelligence on a global scale, Sol Rashidi has consistently been a trailblazer in the ideation, conceptualization, design, and development of Data & AI applications. Boasting over three dozen large-scale implementations and a remarkable record, Sol holds eight granted patents, with […]
Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist. With a background in corporate leadership and sales, her career expands over several industries including banking, healthcare and finance. Meridith worked her way up from entry-level to earn her position in the C-Suite. She is a member of the Speaker Hall of Fame, […]
Aileen Lee is the founder of Cowboy Ventures. She partners at the earliest stages with enterprise and consumer-oriented startup teams to build products customers love, and to help teams build aspirational companies. She has over two decades of experience starting at seed stage and staying involved for many years beyond. Prior to Cowboy, Aileen spent […]
Sophia Amoruso is a visionary who redefined the e-commerce landscape and built a global brand from the ground up. As the founder of Nasty Gal and Girlboss, she has transformed the way women approach business, leadership, and personal growth. Her journey from selling vintage clothing on eBay to running a multi-million-dollar fashion empire is a […]
Uri Levine is a globally recognized serial entrepreneur, tech visionary, and champion of problem-driven innovation who has dedicated his career to disrupting inefficient markets and creating large-scale value for consumers. Best known as the co-founder of Waze, the world’s largest community-based traffic and navigation app, Uri helped build a platform that fundamentally changed how hundreds […]
Ken Blanchard is a luminary in the field of leadership and management, known globally for his profound impact on the way organizations operate. With over four decades of experience, Ken has dedicated his career to helping leaders at all levels achieve greatness through effective leadership principles. His approachable style and compelling storytelling have made him […]
Erik Qualman, also known as “Equalman,” is a renowned keynote speaker, bestselling author, and digital leadership expert who has made a significant impact in the realms of digital transformation and social media. With a unique blend of storytelling, humor, and actionable insights, Erik has captivated audiences worldwide, helping organizations navigate the ever-evolving digital landscape. His […]
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