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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Colin Cloud, often referred to as the “real-life Sherlock Holmes,” is a mentalist, magician, and comedian who leaves audiences spellbound with his extraordinary abilities. Renowned for his uncanny knack for mind reading and deduction, Colin has a unique talent for blending his skills in magic and mentalism with a sharp sense of humor. His performances […]
Ben Hines is the founder of Moving Performance, an innovative initiative that merges his two lifelong passions: people development and music. Drawing upon over 13 years of experience in the financial and legal sectors, Ben has developed a groundbreaking approach to leadership and team development. His ability to intertwine real-world business insights with his artistry […]
Annie Duke loves to dive deep into decision making under uncertainty. Her latest obsession is on the topic of quitting. In particular, she is on a mission to rehabilitate the term and get people to be proud of walking away from things. Annie is an author, speaker, and consultant in the decision-making space, as well […]
After battling depression, suicide, and drug addiction, Justin Wren experienced a life-changing journey living with the Mbuti Pygmy people of the Congo Basin Rainforest. When he returned he founded Fight For The Forgotten, to knockout the world water crisis, which today has expanded its impact to serve the Batwa Pygmies of Uganda. Justin has a […]
New York native, Steve Serio, has been playing wheelchair basketball since high school, where he was quickly named MVP of the National Junior Championship Tournament. From there, he racked up many more championships and MVP titles, including medaling at Worlds (2 silvers, 1 bronze) and competed in three Paralympic Games (1 gold, 1 bronze) with […]
Rachel DeAlto is a Relationship and Communications Expert, Media personality, and Speaker. She is the Author of Relatable: How to Connect with Anyone Anywhere (Even if It Scares You) released on September 2021 via Simon & Schuster. She maintains a law degree, master’s in psychology, as well as an undergraduate degree in communications. Rachel DeAlto is […]
Dr. Todd Dewett is renowned globally as a leadership expert, authenticity advocate, best-selling author, and captivating speaker. With a distinguished career spanning over two decades, Todd has left an indelible mark on audiences worldwide through his powerful talks, insightful writings, and unwavering commitment to fostering authentic leadership. Dr. Todd Dewett | Leadership Expert A Beacon […]
Keelan Leyser is a world-renowned illusionist and master of digital magic, redefining the boundaries of modern entertainment. Blending cutting-edge technology with mind-blowing illusions, Keelan has captivated audiences in over 60 countries, earning his place as one of the most innovative performers in the world of magic. With his engaging stage presence and astonishing skill, Keelan […]
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