Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
In order to view the below you must be logged in.
Matt Mayberry is an internationally acclaimed keynote speaker and a leading global expert in leadership development, culture change, and organizational performance. With a background as a former NFL linebacker for the Chicago Bears, Matt transformed his career from the football field to the business world. His ability to inspire and motivate both leaders and teams […]
Dr. Tye Caldwell stands at the forefront of innovation in the beauty industry, wielding a potent combination of entrepreneurial acumen, technological prowess, and a profound commitment to empowering beauty and barbering professionals worldwide. As the Co-founder and Chief Strategy Officer of ShearShare, Dr. Caldwell has etched his name as a visionary leader, dedicated to revolutionizing […]
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Ekaterina Walter is a globally recognized thought leader, author, and keynote speaker in the fields of social media, marketing innovation, and business transformation. With over a decade of experience in helping businesses harness the power of digital platforms, she has become one of the most sought-after experts in social media strategy. Her passion for inspiring […]
Jeremy Gutsche, MBA, CFA, is a renowned figure in the world of innovation and entrepreneurship, celebrated as a New York Times bestselling author and an award-winning innovation expert. With a reputation for delivering electrifying keynote presentations that inspire and ignite creativity, Jeremy has been dubbed by The Sun Newspaper as “one of the most sought-after […]
Emily Best is the dynamic founder and CEO of Seed&Spark, a groundbreaking platform that has revolutionized the way independent films are financed, produced, and distributed. Her work as an advocate for equity and inclusion within the entertainment industry and beyond has positioned her as a leading voice in leveraging entertainment for social impact. Emily’s commitment […]
Born in his native Scotland, Jordan Campbell excels in engaging audiences in a professional & interactive fashion – in Atlanta & across the USA. An award-winning Event & TV Host, Emcee & Auctioneer, Jordan loves to connect with guests in a professional & lively fashion. Having spoken in front of the British Royal Family & […]
Peter Schiff is the CEO and Chief Global Strategist of Euro Pacific Capital, an SEC- registered investment adviser and a full-service broker/dealer. He is one of the few widely known economists and investment professionals to have spoken about the financial crisis of 2008 before it began. As a result of his views on the destructive […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
