Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Jonas Koffler is the New York Times and Los Angeles Times bestselling co author of HUSTLE: The Power to Charge Your Life with Money, Meaning, and Momentum (Rodale, Penguin Random House Books), which Fortune called “a must-read.” It has been published in more than 10 countries. Having recovered from a stroke in his 20s, Jonas is a […]
Scott Augenbaum is a distinguished cybersecurity expert and keynote speaker, renowned for his practical insights on preventing cybercrime. With over three decades of experience in the FBI’s Cyber Division, Scott has investigated some of the most complex and high-profile cyberattacks in the U.S., giving him a unique perspective on the threats facing organizations today. His […]
Scott McKain is internationally recognized as a premier keynote speaker, bestselling author, and thought leader, Scott has built his career helping individuals and organizations stand out in a crowded marketplace. With a captivating style and powerful insights, he has left an indelible mark on audiences worldwide by showing them how to rise above sameness and […]
Lisa Bodell is a globally recognized leader in organizational transformation, known for her groundbreaking work in simplification, collaboration, and innovation. As the founder and CEO of FutureThink, a leading innovation training firm, Lisa has empowered top organizations worldwide to rethink the way they work, replacing complexity with clarity and fostering a culture of innovation. Her […]
After 20 years in the personal and professional development space, Kevin L McCrudden is better known as “Mr. Motivation and America’s CMO – Chief Motivation Officer.” Kevin L McCrudden is an international author, speaker and the only motivational and leadership speaker in American history to ever have a day of recognition passed by The United […]
Joshua M Evans is a highly sought-after keynote speaker and workplace culture expert, known for his energetic and engaging presentations that inspire organizations to create more purpose-driven, engaged teams. With over a decade of experience in corporate leadership and training, Joshua has transformed how businesses approach employee engagement, helping them build meaningful connections and drive […]
CLINT BELL is the master of ceremonies. Having been behind the microphone since a young age, Clint has become a professional MC, voice-over actor and fast-talker. His charming personality and vivacious voice has helped organizations like Rady Children’s Hospital, The San Diego Wine Festival, The Madeline School, and Tri-City Medical successfully raise awareness and funds. Clint’s […]
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
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