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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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DJ Halo, a.k.a Danielle Tambellini, is an L.A. based female DJ, producer and vocalist, making a name for herself as a triple threat in the music industry.Her sound is both melodically alluring and pop oriented, with angelic vocals that accent her stage name. Her background in music began at age 7, where she first began […]
Ben Casnocha is a dynamic figure in the realm of entrepreneurship, venture capital, and leadership. With a track record of success in Silicon Valley and beyond, he has earned recognition as an award-winning entrepreneur, author, and influential voice in the startup ecosystem. As a co-founder and partner at Village Global, a prestigious venture capital firm […]
Porsha Williams is known for her comedic verve and quick-witted screen presence, the Real Housewives of Atlanta star has emerged as one of the most prominent celebrity voices against police violence in the past year. From marching on the frontlines of Black Lives Matter protests to speaking out against systemic racism to her over six million social […]
Nora Ali is a dynamic event moderator and emcee, celebrated for her versatility, professionalism, and ability to create engaging and seamless experiences for audiences across the globe. With a strong background in journalism, business, and media, Nora brings a wealth of knowledge to every event she moderates, ensuring that panels, discussions, and keynote presentations run […]
Scott Amyx is a dynamic leader in the world of technology, innovation, and entrepreneurship. As the Chair & Managing Partner at Amyx Ventures, he spearheads investment strategies and guides startups towards success. With a notable presence in the business world, Scott is a member of the Forbes New York Business Council, showcasing his esteemed position […]
Marcus Monroe is a New York City-based, award-winning comedian and juggler. His show is a high-energy blend of innovative juggling with in-your-face comedic banter riddled with awkwardness. This makes him one of the most sought after variety performers. Not only is Marcus giving comedy juggling a much-needed makeover, but Marcus is taking a strong lead […]
Ginger Hardage is a distinguished thought leader in workplace culture, leadership, and corporate communications. As the former Senior Vice President of Culture and Communications at Southwest Airlines, she played a pivotal role in shaping one of the most admired corporate cultures in the world. With over 25 years of experience as a key member of […]
Dima Ghawi is a Jordanian American award-winning author, leadership keynote speaker, and executive coach. She is the founder of a global talent development company dedicated to advancing individuals in leadership. Through her compelling storytelling and insightful presentations, Dima empowers professionals worldwide to shatter limitations and embrace their full potential. Born in Ankara, Turkey, and raised […]
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