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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Mark Noon is a distinguished speaker, executive coach, and author with over 25 years of expertise in military and civilian healthcare leadership. Renowned for his ability to inspire and empower leaders at every level, Mark has transformed organizations by equipping them with the tools and strategies needed for success. His career, which began as an […]
In the ever-evolving landscape of healthcare, innovation and expertise are paramount. Dr. Daniel Kraft stands at the forefront of this dynamic field as a Stanford and Harvard-trained physician-scientist, inventor, entrepreneur, and innovator. With over 25 years of experience in clinical practice, biomedical research, and healthcare innovation, Dr. Kraft has made significant contributions to the advancement […]
Simon T. Bailey is a globally recognized speaker, author, and expert on personal and organizational brilliance. With over two decades of experience, Simon has inspired millions through his dynamic presentations, coaching, and best-selling books. He is a catalyst for positive change, guiding individuals and organizations to discover their inner brilliance and achieve extraordinary success. Simon’s […]
Linda Edgecombe is a change and leadership expert, Hall of Fame speaker, award-winning celebrity humorist, award-winning philanthropist, and bestselling author. With 30+ years of experience, Linda’s mission is to get people fired up and ready to shift! She passionately promises to deliver programs that create powerful shifts for inspired, energized and accountable professionals who show up everyday […]
Clara Durodié is a technology strategist specializing in the business and governance of artificial intelligence (AI) in financial services. She is internationally recognized for her expertise, advising Boards of leading financial institutions, think-tanks, governments, and academia. She also mentors AI startups on governance, funding and growth strategy. She is consistently named on numerous global lists […]
DJ Bella Fiasco’s musical style is simply formed upon her audience, wherever she may be or whomever she may be playing for. With a talent for spinning captivating tracks and a killer sense of style, DJ Bella Fiasco is a force. From the age of 17, when surprised with turntables, a gift from her father, […]
Our freestanding Lollipop Performer, Lyra Performance can be the perfect solution to fit in any tight area that our larger aerial rigging won’t fit. This act can be compact and also pack a powerful punch of entertainment. our free standing Lyra can be performed as a stage show, aerial champagne service, and ambiance act. Lollipop […]
Mimi Brown’s down-to-earth humor compels audiences to laugh while they learn. From the moment she steps in front of a group, she engages them with her infectious energy, leaving them with empowering tools and focused mindsets long after the event has ended. Passionate about people, leadership, and successful businesses, Mimi is dedicated to helping individuals […]
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