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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Jean Marie DiGiovanna is an international keynote speaker, leadership development expert, certified executive coach and best-selling author. With her body of work on Renaissance Leadership and over 25 years of experience across the globe, she helps leaders and their teams shift the way they think, lead and communicate rapidly creating a culture of increased trust, […]
Elevate your corporate and private events with the mesmerizing allure of our mermaids performers. As purveyors of magical experiences, we bring a touch of fantasy to your gatherings, creating memories that will linger in the hearts of your guests. Why Choose Our Mermaids Performers? Our mermaids performers embody grace and elegance, seamlessly gliding through events […]
Country comedian Jerry Carroll harvests a bumper crop of high hilarity in his fast-paced, high-energy show about everyday life. His relatable topics crack up the most hard-to-please crowds. Jerry found comedy growing up on his family’s farm. For 20 years, he worked the farm before finally pursuing his life’s dream of entertaining people and making […]
In a world filled with inspiring stories of perseverance and triumph, the journey of Kyle and Brent Pease stands out as a testament to the power of determination, inclusion, and the unbreakable bonds of brotherhood. These two brothers have defied the odds, surmounting incredible challenges to become an inspiration to countless individuals around the world. […]
In the ever-evolving landscape of healthcare, innovation and expertise are paramount. Dr. Daniel Kraft stands at the forefront of this dynamic field as a Stanford and Harvard-trained physician-scientist, inventor, entrepreneur, and innovator. With over 25 years of experience in clinical practice, biomedical research, and healthcare innovation, Dr. Kraft has made significant contributions to the advancement […]
Lili Gil Valletta is a distinguished authority in cultural intelligence and business transformation. As the co-founder and CEO of CIEN+, she has pioneered innovative strategies that help organizations harness the power of cultural diversity to drive growth and innovation. Her expertise and influence extend across various industries, making her a sought-after speaker for events focused […]
Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, […]
Pat Wadors is a renowned thought leader in organizational culture, employee engagement, and human-centered leadership. With decades of experience shaping workplace environments at leading global companies, she has earned a reputation for transforming corporate cultures and championing inclusive, people-first strategies. As a sought-after keynote speaker, she brings deep expertise, actionable insights, and a compelling vision […]
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