Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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JP Pawliw-Fry is an internationally renowned speaker, thought leader, and co-author of the global bestseller Performing Under Pressure: The Science of Doing Your Best When It Matters Most. With a career dedicated to enhancing leadership performance, emotional intelligence, and resilience, JP has captivated audiences around the world, delivering actionable insights that empower individuals and organizations […]
Amal Clooney is an internationally renowned human rights lawyer, author, and keynote speaker who inspires audiences with her profound dedication to justice, equality, and the rule of law. Known for her groundbreaking legal work and passionate advocacy, Amal has represented individuals, governments, and organizations in high-profile cases before the International Criminal Court, the European Court […]
Julie Holmes is a trailblazer in the world of technology, innovation, and artificial intelligence. With an infectious enthusiasm, sharp wit, and unparalleled expertise, Julie has cemented her status as a leading voice in enterprise technology and startup ecosystems. Over a distinguished 25-year career, Julie has evolved from a tech enthusiast to a revered inventor, tech […]
Kien Vuu, MD, popularly known as Doctor V is an assistant professor of Health Sciences at UCLA, speaker, media expert, founder of VuuMD Performance and Longevity, and best-selling author of Thrive State: Your Blueprint for Optimal Health, Longevity, and Peak Performance. Dr. V has been practicing medicine for over 14 years and combines his knowledge […]
Ghida Fakhry is an internationally recognized broadcast journalist, moderator, and corporate event host with over 25 years of experience in the global media landscape. Having worked for prominent news organizations such as Al Jazeera, Ghida has established herself as a trusted voice on international affairs, global politics, and media. As a dynamic moderator and opinion […]
Charmaine Yee is a highly sought-after virtual event host and emcee in Singapore. Versatile – she is fluent in both English and conversational Mandarin, and professional, Charmaine brings high energy and lively wit to every virtual event she hosts. From facilitating live and virtual panel discussions and in-person or virtual corporate events to award ceremonies […]
Dr. Robert Cialdini seminal work has unraveled the underlying principles that drive human behavior, offering invaluable tools for those seeking to master the dynamics of influence. Through his compelling presentations, Dr. Cialdini illuminates the pathways to achieving desired outcomes by ethically applying the principles of persuasion. Dr. Robert Cialdini’s academic journey began with a Bachelor […]
Graham Fink is a world-renowned creative mind known for his groundbreaking work in advertising, art, and technology. As one of the most awarded creatives globally, Fink has transformed disciplines such as photography, film, painting, and drawing, merging these fields with advanced technology. His multidisciplinary approach and relentless pursuit of new creative frontiers have redefined creativity […]
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