Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Bjørn Heyerdahl is more than just an explorer or environmentalist. He embodies the legacy of his lineage, stretching back to the iconic Viking era, and channels it into a modern narrative of sustainability, adventure, and humanitarianism. As an internationally recognized speaker and consultant, Bjørn Heyerdahl brings a unique blend of ancestral wisdom, personal grit, and […]
Craig Karges is truly extraordinary! The “extraordinist” is an award-winning entertainer, a nationally recognized speaker and an author. Karges has made over five thousand appearances in 27 countries on four continents and in all fifty states. Craig Karges combines the art of magic with the science of psychology and the power of intuition to create […]
Brandon Farbstein, a beacon of hope, resilience, and inspiration, hailing from the sun-kissed shores of San Diego, California. Brandon Farbstein isn’t just a speaker; he’s a catalyst for change, a voice for the voiceless, and a testament to the power of the human spirit. With a story that resonates with audiences of all ages and […]
Jon Dorenbos played 14 seasons in the NFL, notably making the Pro Bowl twice as a member of the Philadelphia Eagles. In 2016, Jon competed on America’s Got Talent where he showcased his skills as a sleight-of-hand magician, making it to the finals and placing third overall in the competition amongst tens of thousands of […]
Ellie Doty epitomizes the fusion of marketing brilliance and brand innovation, boasting an illustrious 18+ year career that has left an indelible mark on iconic global brands. With a strategic acumen honed through her tenure with industry giants like KFC, Taco Bell, Chili’s, and Burger King, Ellie has navigated the intricate landscape of multi-location marketing […]
Rachel Bogle is a seasoned event emcee, award-winning journalist, and accomplished anchor with over a decade of experience captivating live audiences and television viewers alike. Her dynamic presence, polished delivery, and ability to adapt to any event atmosphere make her a top choice for high-profile corporate events, conferences, and live shows. With her background in […]
NASA engineer Jose Hernandez wanted to fly in space ever since he heard that the first Hispanic-American had been chosen to travel into space. “I was hoeing a row of sugar beets in a field near Stockton, Calif., and I heard on my transistor radio that Franklin Chang-Diaz had been selected for the Astronaut Corps,” […]
Redi Tlhabi stands as a prominent figure in the media landscape of South Africa. Renowned for her incisive commentary and engaging presence, Tlhabi has graced numerous national and international events, leaving a lasting impression on audiences worldwide. Having moderated discussions for esteemed clients such as Discovery, Uber, Investec, and The Global Fund, Tlhabi brings a […]
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