Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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After battling depression, suicide, and drug addiction, Justin Wren experienced a life-changing journey living with the Mbuti Pygmy people of the Congo Basin Rainforest. When he returned he founded Fight For The Forgotten, to knockout the world water crisis, which today has expanded its impact to serve the Batwa Pygmies of Uganda. Justin has a […]
Jonas Koffler is the New York Times and Los Angeles Times bestselling co author of HUSTLE: The Power to Charge Your Life with Money, Meaning, and Momentum (Rodale, Penguin Random House Books), which Fortune called “a must-read.” It has been published in more than 10 countries. Having recovered from a stroke in his 20s, Jonas is a […]
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After years of conversations and consultations, research and interviews regarding diversity & inclusion, Risha Grant has learnt that companies don’t have diversity problems; they have people problems. For too long, diversity has been blamed for loss of productivity, discrimination and a litany of other workplace faux pas, but diversity has never been the issue. It can’t […]
Wendee Lee Curtis is a seasoned Broadway performer turned motivational keynote speaker, emcee, and moderator. With over a decade of experience captivating audiences, Curtis has brought her powerful stage presence, magnetic charisma, and expertise in corporate communications to Fortune 500 companies worldwide. A favorite among industry giants such as Eli Lilly, Pfizer, Roche, and CrowdStrike, […]
In a world where technology has become an integral part of our lives, Chris Barton stands out as a visionary who has not only revolutionized the way we interact with it but has also epitomized the spirit of innovation and perseverance. As the creator of the iconic app Shazam, Barton’s journey from ideation to acquisition […]
As a seasoned emcee hailing from the vibrant city of San Diego, California, Angela Chee has etched her name in the annals of event management with her unparalleled expertise and captivating stage presence. With a career spanning over two decades, Angela Chee has mastered the art of transforming ordinary events into extraordinary experiences, leaving indelible […]
Shayla Rivera is a remarkable fusion of intellect, humor, and inspiration. Transitioning from a successful career as a NASA aerospace engineer to becoming an international keynote speaker, comedian, and educator, she exemplifies the power of adaptability and passion. Her journey from the technical corridors of NASA to the dynamic stages of motivational speaking and comedy […]
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