Zeynep Ton: Organizational Strategist

  • Co-Founder and President – Good Jobs Institute
  • Professor of the Practice – MIT Sloan School of Management
  • Author of “The Good Jobs Strategy”

Travel & Fee Range:**

  • Travels from: Cambridge, Massachusetts
  • **Fee range: On Request

Keynote Topics

Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.

Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.

But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.

Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]

Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.

In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.

Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.

Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.

Zeynep Ton teaches MBA and executive education courses in operations management.  She received several awards for excellence in teaching both at HBS and MIT Sloan.  She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.

Zeynep lives in Cambridge, Massachusetts with her husband and four children.  A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.

Contact us at Speakers Inc and follow us on Twitter

Zeynep Ton | Organizational Strategy

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

Talent resources available for download

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

View further speakers

  • (43)

Ryann Richardson is a tech marketer-turned-founder and Diversity & Inclusion leader spent 10 years building brands then made history when she became the 50th Anniversary Miss Black America Her work earned her a spot as the youngest honoree on Savoy Magazine’s list of Most Influential Black Executives in Corporate America and set her on the […]

  • Travels from: New York, NY
  • Leadership Speakers
  • (12)
Janet Palmore

Janet Palmore is a powerhouse in the realm of security, integrity, and leadership. As the founder of WISE Risk Advisers LLC and a retired Special Agent of the Federal Bureau of Investigation (FBI), Janet brings a riveting blend of real-world experience, expert knowledge, and transformative leadership to the stage. Her message resonates with corporate audiences, […]

  • Travels from: San Francisco, CA
  • Negotiation Speakers
  • (25)

Kristen Brown is not your average speaker; she’s a force of nature. With her infectious energy, quick wit, and deep expertise in energy mastery, she electrifies audiences around the globe. As a high-energy, funny, and relevant energy mastery expert and biohacker, Kristen has a singular mission: to charge up all dimensions of her audience’s lives, […]

  • Travels from: Minneapolis, MN
  • Motivational Speakers
  • (22)
Keelan Leyser

Keelan Leyser is a world-renowned illusionist and master of digital magic, redefining the boundaries of modern entertainment. Blending cutting-edge technology with mind-blowing illusions, Keelan has captivated audiences in over 60 countries, earning his place as one of the most innovative performers in the world of magic. With his engaging stage presence and astonishing skill, Keelan […]

  • Travels from: Las Vegas, NV
  • Mentalists
  • (69)
America Ferrera

America Ferrera is perhaps best known for her fearless portrayal of “Betty Suarez” on ABC’s hit comedy Ugly Betty and “Carmen” in the popular film The Sisterhood of the Traveling Pants. Ferrera’s Ugly Betty role earned her an Emmy, Golden Globe, and Screen Actors Guild Award, as well as ALMA and Imagen Awards. America Ferrera | Celebrity Speaker America Ferrera […]

  • Travels from: Los Angeles, CA
  • Celebrity Speakers
  • (24)
  • (1)
Princess Sarah Culberson

Princess Sarah Culberson embodies a captivating narrative of royalty, humanitarianism, and personal triumph. As the adopted daughter of an American family, she discovered her royal lineage in Sierra Leone, Africa, and has since dedicated her life to uplifting communities, sharing her remarkable journey, and empowering individuals worldwide. A prominent figure in humanitarian efforts, an acclaimed […]

  • Travels from: Los Angeles, CA
  • Humanitarian Speakers
  • (21)
Julie Holmes

Julie Holmes is a trailblazer in the world of technology, innovation, and artificial intelligence. With an infectious enthusiasm, sharp wit, and unparalleled expertise, Julie has cemented her status as a leading voice in enterprise technology and startup ecosystems. Over a distinguished 25-year career, Julie has evolved from a tech enthusiast to a revered inventor, tech […]

  • Travels from: London, UK
  • Artificial Intelligence
  • (37)
Tristan Harris

Tristan Harris is a globally recognized thought leader and advocate for ethical technology design. As the co-founder and executive director of the Center for Humane Technology, he has dedicated his career to addressing the pervasive influence of technology on human behavior and society. Frequently referred to as the “closest thing Silicon Valley has to a […]

  • Travels from: San Francisco, CA
  • Digital Speakers
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel