Search....
CTRL+K
Search....
CTRL+K
Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
In order to view the below you must be logged in.
For over 20 years, comedian and speaker David Ferrell has shown audiences that comedy can be clean and funny! Three-time nominee for Inspirational Comedian of the Year by ICM Awards As Heard on Sirius/XM “Laugh USA” Named one of five “Hot Acts in America” by Event Solutions Magazine In addition to his uproarious tales about everyday life, David delights […]
Doc Hendley is a name synonymous with hope, compassion, and global change. As the founder and president of Wine to Water, a non-profit organization dedicated to providing clean water to communities in need around the world, Doc has transformed the lives of countless individuals. His journey from a small-town bartender to a global humanitarian leader […]
Look no further, you have found the most versatile Entertainer and Conference MC in Southern California, Philip Victor! In the dynamic landscape of event hosting, finding a professional who not only possesses unparalleled versatility but also radiates charisma and professionalism is akin to striking gold. Philip Victor stands as a beacon of excellence in this […]
Andrew Busch, a distinguished economic futurist and the former 1st Chief Market Intelligence Officer for the US government, brings unparalleled expertise and insight to audiences worldwide. With a profound understanding of global economic trends and market dynamics, Andrew Busch delivers keynote addresses that enlighten, engage, and empower his audiences. Andrew Busch | Economic Futurist Background […]
In the realm of American football, few names carry as much weight and respect as Tony Dungy. Renowned for his exceptional coaching career and unwavering commitment to leadership, integrity, and personal development, Dungy transcends the boundaries of sports to inspire audiences worldwide. As a sought-after speaker for corporate events, Dungy brings his wealth of experience, […]
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]
Dr. Andrew Ng is a luminary in the field of artificial intelligence (AI), renowned for his groundbreaking work and visionary leadership. As the founder of DeepLearning.AI, he has spearheaded numerous initiatives to democratize AI education and make advanced AI techniques accessible to a global audience. His role as the Founder and CEO of Landing AI […]
Clint Pulver is an award-winning keynote speaker, author, and mentor, renowned for his dynamic and impactful presentations that inspire organizations to retain, engage, and lead their people more effectively. With a message that blends storytelling, humor, and real-world research, Clint is not only a motivational speaker but a workplace advocate, addressing critical issues in employee […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
