Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
In order to view the below you must be logged in.
Tom Coverly is a world-renowned entertainer, celebrated for his remarkable ability to blend comedy, magic, and motivational speaking into an unforgettable experience. Known as “The Illusionist,” Tom captivates audiences with jaw-dropping magic tricks and heartwarming humor, while delivering powerful life lessons that resonate deeply with people of all ages. Having performed for millions across the […]
Peter Dinklage has become a household name, captivating audiences worldwide with his extraordinary talent and charismatic presence. Best known for his portrayal of Tyrion Lannister in HBO’s critically acclaimed TV series “Game of Thrones,” Dinklage’s career spans over two decades, marked by a series of impressive performances on both stage and screen. His ability to […]
Derek Ostovani, one of the nation’s top Corporate Magicians and Mentalists resides in San Diego, California, and has traveled across the country and internationally to share his unique art of performance and sleight of hand abilities. He has performed at theaters across the nation including The Magic Castle in Hollywood, The Chicago Magic Lounge, and […]
Sarah Schauer is a force of unfiltered humor and raw authenticity in the world of comedy. With a straightforward demeanor and a penchant for calling it like she sees it, Sarah has carved out a unique niche for herself in the digital realm as a self-proclaimed “Youtuber when I feel like it, Ex-Viner, and all […]
Robb Holman is a globally renowned expert in personal transformation and the driving force behind the Inside Out Leadership philosophy. As a highly sought-after keynote speaker and best-selling author of four books, Robb has shared the stage with some of the most influential leaders of our time. As the CEO of Holman International, a leading […]
Tyler Cohen Wood is a globally recognized expert in cybersecurity and digital intelligence, captivating audiences with her profound insights into navigating the ever-evolving digital landscape. With a career spanning decades in top-tier government and private sector roles, Tyler has earned her place as a trusted authority in protecting sensitive information, combating cyber threats, and fostering […]
Jeff Civillico stands out as a unique blend of entertainer and inspirational speaker. His presentations are not just informative; they are interactive, engaging, and downright fun! With a background deeply rooted in entertainment, Jeff seamlessly incorporates humor and captivating routines from his acclaimed Las Vegas show, “Comedy in Action,” into his speeches. This fusion of […]
Immaculée Ilibagiza is a remarkable and inspirational speaker whose powerful story of survival and forgiveness has resonated with audiences worldwide. A Rwandan genocide survivor, Ilibagiza’s journey from the depths of despair to becoming a leading advocate for peace and reconciliation is both moving and transformative. Her story is one of extraordinary courage and unwavering faith, […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
