Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Sara Blakely is the Founder and Executive Chairwoman of SPANX. She revolutionized the undergarment industry with just $5,000 and a “lucky” red backpack and turned it into a global brand known for inventing smarter, more comfortable solutions. Sara was named one of TIME Magazine’s 100 Most Influential People in the world and was featured on […]
Tom Kolditz is a distinguished leadership expert and keynote speaker renowned for his unparalleled insights into crisis leadership, resilience, and leading under pressure. With decades of experience in both military and academic spheres, Tom brings a unique, evidence-based perspective to the art and science of leadership. His dynamic presentations inspire individuals and organizations to thrive […]
DJ Stormy Monroe is a powerhouse on the turntables, known for her unmatched ability to captivate and energize any crowd. From commanding the SiriusXM stage at Essence Fest to being a mainstay in Atlanta’s underground EDM rave scene, Stormy’s versatility and electrifying performances make her one of the most dynamic mobile DJs in the business. […]
Dr. Rebecca Heiss is a highly sought-after keynote speaker, author, and expert in evolutionary biology who brings a fresh and dynamic perspective to leadership, communication, and workplace culture. With a background in research and a passion for making science accessible and applicable to everyone, Dr. Heiss is on a mission to empower organizations to thrive […]
Crystal Washington is a dynamic professional speaker renowned for her expertise in leveraging technology to drive profitability and enhance productivity for organizations worldwide. With a passion for empowering businesses to harness the full potential of emerging digital tools, Crystal has carved a niche for herself as a leading authority on the intersection of technology and […]
Eva Longoria is a passionate philanthropist and activist for expanding opportunities for Latinos, raising awareness of ovarian cancer, and protecting the welfare of children. Longoria is an executive producer of the popular dramedy Devious Maids, a program developed by her company, UnbeliEVAble Entertainment. Meanwhile, she is a successful restaurateur, an author of the best-selling cookbook Eva’s Kitchen, […]
Michelle Gielan is a leading voice in the field of positive psychology and employee engagement. A former CBS News anchor turned researcher, she has dedicated her career to understanding the impact of positivity on workplace culture and productivity. As a prominent keynote speaker, Michelle blends research-backed insights with her background in broadcast journalism, making her […]
Amal Clooney is an internationally renowned human rights lawyer, author, and keynote speaker who inspires audiences with her profound dedication to justice, equality, and the rule of law. Known for her groundbreaking legal work and passionate advocacy, Amal has represented individuals, governments, and organizations in high-profile cases before the International Criminal Court, the European Court […]
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