Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Chris Dyer is a dynamic leader and globally recognized authority on leadership, company culture, and business growth. With a career marked by innovation and purpose, Chris has transitioned from opening high-end hotels in Hollywood to becoming a highly sought-after consultant, speaker, and author. His unique ability to foster thriving cultures and develop purpose-driven leadership has […]
Best known as a creator of Siri, Apple’s AI assistant, Adam Cheyer is a visionary pioneer in artificial intelligence and computer-human interaction. With a career spanning decades at the forefront of technological innovation, he has helped shape the evolution of AI, voice interfaces, and the future of human-computer collaboration. As an inventor with 39 patents, […]
Noramay Cadena is a Managing Partner at Supply Change Capital, a pioneering venture firm that strategically invests in the convergence of food, culture, and technology. With a distinguished career path deeply rooted in venture capital, Noramay’s expertise spans the realms of innovation, entrepreneurship, and community empowerment. Previously, she served as a Managing Partner at MiLA […]
Lori Harder is a leading expert in the field of fitness, transformational work, mindfulness, and self-love. She has grown two multi-million dollar businesses as a successful entrepreneur and network marketing professional. She is also an author, cover model, and three-time fitness world champion, who offers a carefully curated set of practical tools to promote sustainable […]
Award-Winning Speaker and Inspirational Comedian. Judson Laipply promises to do two things: make you laugh and make you think. And for the last seven years, his passion for both has entertained and educated audiences all over the world. Judson is an award-winning speaker and performer who utilizes a phenomenon labeled “Inspirational Comedy” to blend the […]
Scott Christopher is co-author of the best-selling business book The Levity Effect: Why It Pays to Lighten Up, People People and The Seven UPS of Happiness. As the former director of the Carrot Culture, Scott was also a contributing author of the very good selling A Carrot A Day, The Daily Carrot Principle. In addition to having a Master’s degree […]
Abby Johnson has always been fiercely determined to help women in need. This drive led her to a career with Planned Parenthood, the nation’s largest abortion provider. However, Abby’s journey took a dramatic turn when she witnessed the reality of abortion during an ultrasound-guided procedure, prompting her to flee the organization and become a vocal […]
Rick Lewis’s journey into the world of professional speaking and entertainment began with a passion for performance. He started as a street performer, mastering the art of captivating audiences with his charisma and humor. This early experience laid the foundation for his future success as a speaker and entertainer. Rick Lewis | Motivational Speaker As […]
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