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Keynote Topics
AI FOR CX AND EX
Where should you deploy AI to truly solve core customer and employee experience challenges — and propel your organization forward?
What’s next for CX?
Why has the CX discipline stagnated? And how can organizations leverage the their CX teams to drive meaningful change for their business and the world?
Be More Human
In the face of AI, how can organizations tap into the superpowers of their employees and learn to act in ways that benefit humanity?
Data-Driven Experiences
How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?
CX Design & Innovation
What new ways of thinking and working will help you intentionally create great customer experiences?
CX Trends
How will changes in technology and human behavior redefine your customers’ expectations for your brand?
Business Value of CX
Why has customer experience become a top strategic imperative for today’s leading executives and brands?
Brand Promises
How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?
Customer Journeys
How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry […]
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry offers insights grounded in a deep understanding of the customer journey, helping companies foster loyalty, drive growth, and differentiate themselves in competitive markets.
Kerry’s holistic approach to customer experience blends her knowledge of design thinking with strategic marketing and branding expertise. She’s passionate about elevating the customer’s voice within organizations and empowering leaders to create customer-centric cultures that deliver exceptional, seamless experiences. Event planners and corporate leaders seek Kerry’s wisdom to stay ahead in today’s rapidly changing business environment.
Expertise: What Makes Kerry Bodine an Expert
Kerry Bodine is a seasoned expert in customer experience, with a rich background in human-centered design and branding. Her expertise is built on years of research and hands-on practice, applying design thinking methodologies to craft user-friendly and emotionally resonant experiences. Kerry co-authored Outside In: The Power of Putting Customers at the Center of Your Business, a bestseller that’s become a go-to guide for organizations seeking to understand the principles of customer experience. This thought leadership has earned her a reputation as a top authority in the field.
Before becoming an independent consultant, Kerry held senior positions at Forrester Research, where she led research on customer experience and branding. Her work at Forrester provided her with a wealth of data-driven insights into what differentiates successful customer experiences from those that fall short. Her knowledge extends to identifying the cultural, technological, and operational shifts organizations need to make to ensure that every customer interaction is optimized and meaningful.
Experience: How Kerry Is Qualified
Kerry’s qualifications are a testament to her mastery in customer experience design and strategy. She has worked with a diverse range of industries, including retail, financial services, healthcare, and technology, offering solutions that are both innovative and practical. Her deep industry insights come from extensive consulting work with Fortune 500 companies, startups, and government agencies across the globe.
Kerry’s consulting projects involve not just designing customer experiences but also facilitating organizational change to ensure sustainable improvement. She has led workshops and training programs aimed at aligning leadership teams around a customer-first mentality. This hands-on approach, combined with her experience in research and writing, positions her as a credible and authoritative figure in the customer experience domain.
Authority: Why Kerry Is a Top Keynote Speaker
Kerry Bodine’s authority as a keynote speaker stems from her thought leadership and proven track record of transforming customer experiences for some of the world’s largest organizations. She is frequently sought after for her insights at industry-leading conferences, including SXSW, Customer Experience Leaders Summit, and Forrester’s Customer Experience Forum. Her ability to distill complex ideas into actionable strategies has made her presentations both engaging and educational.
Her book Outside In solidified her standing as an expert in customer experience, earning accolades from business leaders and academics alike. In addition, Kerry’s extensive research background allows her to offer data-driven insights that make her talks both credible and impactful. Event planners who book Kerry know they are bringing in a speaker who can inspire action and deliver lasting value to their audiences.
Trustworthiness: Why Kerry Bodine Is Trusted
Kerry Bodine is trusted by companies and event planners worldwide for her integrity, depth of knowledge, and results-driven approach. Her consulting projects consistently deliver measurable improvements in customer satisfaction and brand loyalty, proving her methods to be effective in real-world applications. Kerry’s commitment to understanding the unique challenges of each organization she works with further establishes her as a trusted partner in driving customer-centric change.
Clients appreciate her transparency and professionalism, knowing that she’s genuinely invested in helping them achieve their business goals. Her track record of delivering on promises, combined with the high-caliber feedback from her keynote sessions, makes her a reliable choice for organizations looking to enhance their customer experience strategy.
Why Event Planners Should Book Kerry Bodine
Innovative Insights: Kerry Bodine offers cutting-edge insights on customer experience, marketing, and branding, making her a perfect fit for events where organizations seek actionable strategies. Her background in human-centered design enables her to address today’s most pressing customer experience challenges, equipping audiences with fresh perspectives that can immediately impact their businesses. Whether addressing customer journey mapping or experience innovation, Kerry’s speeches are designed to provoke thought and inspire meaningful change.
Engaging Speaker: Kerry is not just a thought leader but an engaging storyteller who brings complex topics to life. Her keynote sessions are interactive and tailored to the needs of her audience, ensuring attendees leave with practical takeaways. Her ability to connect with diverse audiences—from C-suite executives to frontline employees—ensures that her messages resonate across the entire organization.
Proven Impact: With a career built on delivering results, Kerry has a proven track record of helping companies revolutionize their customer experience strategies. Event planners can confidently book her, knowing that her presentations will leave attendees with actionable insights that foster customer loyalty and business growth. Kerry’s blend of experience, knowledge, and communication skills makes her a standout choice for corporate events, conferences, and seminars.
Why Event Planners Should Use Speakers Inc
Streamlined Process: Booking a keynote speaker like Kerry Bodine through Speakers Inc ensures a seamless and efficient process. Event planners benefit from the agency’s vast network of vetted and trusted speakers, along with its personalized approach to matching the right talent with the right event. With Speakers Inc, planners can rest assured that every logistical detail is handled professionally, from speaker selection to contract negotiation and event coordination.
Unmatched Expertise: Speakers Inc has years of experience in the industry, ensuring that every speaker recommendation is based on deep industry knowledge and client needs. By partnering with Speakers Inc, event planners can access not only top-tier talent but also expert advice on how to maximize the impact of their event. Whether the event is a small corporate gathering or a large industry conference, Speakers Inc is dedicated to helping planners achieve their goals.
Summary and Conclusion
Kerry Bodine is a leading expert in customer experience, known for her ability to bridge the gap between human-centered design, marketing, and branding. With over two decades of experience working with top organizations around the world, she offers deep insights into creating customer-centric cultures that drive loyalty and growth. Kerry’s expertise, combined with her dynamic presence as a keynote speaker, makes her a sought-after authority in the world of customer experience.
Event planners who book Kerry Bodine through Speakers Inc can expect a speaker who delivers both inspiration and actionable strategies, ensuring their event is memorable and impactful. By leveraging her years of research, consulting, and leadership, Kerry provides organizations with the tools they need to navigate today’s customer-driven business landscape. Whether at conferences, workshops, or corporate events, Kerry’s presentations leave a lasting impression and deliver measurable results.
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Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of […]
Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to […]
Dan Gingiss is a globally recognized customer experience keynote speaker, consultant, and author, known for his unique ability to turn ordinary customer interactions into extraordinary experiences. His philosophy centers on delivering remarkable customer experiences that not only meet but exceed expectations, transforming passive customers into enthusiastic brand advocates. Dan has spent over 20 years working […]
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]
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