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Keynote Topics
How Small Change Pays Off Big
Built around her latest book, The 10¢ Decision is Laurie’s keynote presentation that features real-world stories, spot-on examples and actionable insights into immediately improving your customer service delivery.
Key audience takeaways and learnings
A keynote presentation relevant to every member of the team, from the C-Suite to the front-line staff. Real-world (and customizable!) examples, actionable strategies and Laurie’s signature engaging delivery create a memorable, impactful program every time.
Whatever business you’re in, service is at the center of it. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”—the ones that don’t cost much (literally or figuratively) but have a massive impact––that set the stage for remarkable customer service.
With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and your business as a whole.
Attendees will discover:
Plus: Every attendee walks away with Laure’s “Simple Six Pack,” a suite of exclusive resources designed to improve business interactions overnight.
How to Be Smooth, Bold and Balanced in a Fast-Paced World
Laurie’s classic keynote presentation, Life in the Espresso Lane is an entertaining, energetic program designed to boost morale and impart helpful wisdom applicable at work and in life.
Key audience takeaways and learnings
This humorous keynote presentation is designed to set the tone at your event or company meeting, building energy and enthusiasm in the workplace. Easily customized to meet your objectives and goals.
What if you could give yourself an instant pick-me-up by a simple change of thinking—even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated and energized. You will learn practical mental “lattes”—ideas you can serve yourself any time you need to get your perk on!
This fast-paced, fun and interactive program will give you the tools to blend your own energizer. You will leave with new pep and excitement for the day. After you savor her “cup of sanity” once, Laurie’s humor and wisdom will make you want to drink in her ideas daily.
Attendees will discover:
Six Ways to Re-energize Frontline Staff
Bust Out of Service Fatigue provides actionable solutions, innovative ideas and just enough inspiration to empower your team to serve customers with excellence every single time.
Key audience takeaways and learnings
This keynote and training program is a perfect match for those ready to bust out of service fatigue and return to customer service excellence.
During this fast-paced session, unpack pragmatic ways to bust out of service fatigue once and for all. Customer service delivery suffers when our people don’t have the tools, techniques and support they need to succeed.
Attendee takeaways:
PLUS: the Premium Program includes lifetime access to the Bust Out of Service Fatigue Frontline Toolkit.
Learn the Keys to Productive, Effective Communication
With Courageous Conversations, discover the best ways to open up new lines of communication and navigate even the trickiest interactions, from difficult customers to interpersonal relationships.
Key audience takeaways and learnings
This workshop-style presentation on customer service and communication that reduces stress and tension, and increases confidence and cooperation on teams in a “laugh while learning” atmosphere.
Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult clients, language to deal with challenging staff, or simply the guts to say what the boss needs to hear, this session can help.
Known as a courageous communicator, Laurie Guest has spent over 25 years teaching others how to use the right words and phrases to help achieve a desired result. During this highly interactive program, attendees will take common scenarios and learn how to phrase the communication in ways that increase their influence with others.
Attendees will discover:
Videos
Over Two Decades of Experience: Laurie Guest has been a leading voice in customer service and experience for over 20 years, helping businesses across various industries improve their customer interactions and drive growth.
Healthcare Industry Foundation: Laurie’s career began in the healthcare sector, where she developed a deep understanding of the importance of empathy and effective communication in customer service, shaping her approach to service excellence.
Renowned Author: Laurie has authored several acclaimed books, including “Wrapped in Stillness” and “The 10¢ Decision,” providing readers with practical tips and strategies for enhancing customer service and creating lasting impressions.
Certified Speaking Professional (CSP): Laurie holds the prestigious CSP designation, awarded to speakers who meet rigorous standards of excellence and professionalism in the speaking industry.
Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant growth.
Her unique blend of humor, real-world examples, and actionable insights makes her a highly sought-after speaker at conferences, corporate events, and training sessions. Laurie’s journey began in the healthcare industry, where she quickly realized the critical importance of exceptional customer service. Her passion for creating positive customer experiences led her to establish her own consultancy, where she has since worked with a diverse range of industries, including finance, hospitality, retail, and healthcare.
Laurie’s ability to tailor her message to the specific needs of each audience ensures that her presentations are always relevant, impactful, and memorable. As a Certified Speaking Professional (CSP) and a member of the Council of Peers Award for Excellence (CPAE) Speaker Hall of Fame, Laurie Guest has been recognized for her outstanding contributions to the speaking profession.
Her expertise and enthusiasm for customer service make her a valuable asset to any organization looking to enhance its customer experience and achieve sustainable success.
Expertise and Background
Laurie Guest’s career in customer service began in the trenches of the healthcare industry, where she developed a keen understanding of the nuances of patient care and the importance of empathy in service delivery. This foundational experience shaped her perspective on customer service, emphasizing the need for genuine human connection and proactive problem-solving.
Laurie’s firsthand knowledge of the challenges faced by frontline staff enables her to offer practical, realistic solutions that can be immediately implemented. Over the years, Laurie has expanded her expertise to encompass a wide range of industries, from retail to finance to hospitality.
Her consultancy work involves in-depth analysis of client operations, identification of service gaps, and the development of customized training programs that address specific pain points. Laurie’s comprehensive approach ensures that her clients not only understand the principles of excellent customer service but also have the tools and strategies needed to put them into practice effectively. Laurie Guest is a prolific author and thought leader in the field of customer service and experience.
Her books, “Wrapped in Stillness” and “The 10¢ Decision,” offer valuable insights and practical tips for improving customer interactions and creating lasting impressions. These publications have garnered praise from industry professionals and have been widely adopted as essential reading for customer service teams.
In addition to her writing, Laurie is a frequent contributor to industry publications and a sought-after guest on podcasts and webinars. Her ability to distill complex concepts into digestible, actionable advice has earned her a loyal following and solidified her reputation as a thought leader in the customer service arena. Laurie’s influence extends beyond her writing and speaking engagements.
She is also a dedicated mentor and coach, working closely with business leaders and teams to develop their customer service skills and build a culture of excellence within their organizations. Her hands-on approach and genuine commitment to her clients’ success make her an invaluable partner in their journey toward better customer service.
Why Book Laurie Guest?
Event planners seeking a keynote speaker who can deliver both inspiration and practical value will find Laurie Guest to be an ideal choice.
Her presentations are known for their engaging delivery, packed with humor, storytelling, and actionable insights that resonate with audiences long after the event has ended. Laurie’s ability to connect with diverse audiences, from frontline staff to senior executives, ensures that her message is both impactful and universally relevant. Laurie’s extensive experience across multiple industries means she can tailor her content to the specific needs and challenges of each audience.
Whether addressing a room of healthcare professionals or retail executives, she brings a wealth of knowledge and practical advice that can be immediately applied to improve customer service and experience. Her customized approach ensures that every presentation is unique and directly relevant to the audience’s context. Booking Laurie Guest guarantees an event filled with energy, engagement, and valuable takeaways.
Her reputation as a leading expert in customer service and experience, combined with her CSP and CPAE credentials, provides assurance of a high-quality, professional presentation. Laurie’s commitment to delivering exceptional value and her ability to inspire positive change make her a standout choice for any event focused on customer service excellence.
Why Use Speakers Inc?
Speakers Inc is committed to connecting event planners with the highest caliber of speakers, ensuring that every event is a success. By partnering with Speakers Inc, event planners gain access to a curated roster of top-tier speakers, including Laurie Guest, who are vetted for their expertise, professionalism, and ability to deliver impactful presentations.
Our team works closely with event planners to understand their specific needs and match them with the perfect speaker for their event. In addition to our rigorous speaker selection process, Speakers Inc offers comprehensive support throughout the event planning process.
From initial consultation to post-event feedback, our dedicated team is here to ensure that every detail is handled seamlessly. Our goal is to provide a hassle-free experience for event planners, allowing them to focus on the broader aspects of their event while we take care of the speaker arrangements.
Summary and Conclusion
Laurie Guest, CSP, CPAE, is a distinguished keynote speaker and customer service expert who has dedicated her career to helping businesses enhance their customer experience. With a rich background in the healthcare industry and extensive consultancy experience across various sectors, Laurie brings a wealth of knowledge and practical insights to her presentations.
Her engaging delivery, combined with actionable advice, makes her a highly sought-after speaker for events focused on customer service and experience. Booking Laurie Guest through Speakers Inc ensures a seamless event planning experience and access to one of the industry’s leading experts. Her proven track record of inspiring positive change and her ability to connect with diverse audiences make her an invaluable addition to any event.
Laurie’s commitment to excellence and her passion for improving customer service standards guarantee a memorable and impactful experience for all attendees.
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Author Books | Magazine Covers
Scott Klososky has lived on the leading edge of technology innovation and its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and provide the logic behind why they will alter the current status quo. Scott has the ability to entertain, […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
It’s pretty simple what Mark Mayfield does: he talks about very serious stuff in a very funny way. Mark has one of the most diversified backgrounds in the speaking industry having owned and operated several businesses ranging from livestock production to nightclubs to golf instruction, and also spent ten years as a lobbyist in Washington, […]
Hilde Rismyhr Sæle is the co-founder of the Nasdaq-listed direct sales company Zinzino and proud to be a faculty member of the prestigious Direct Selling Mastermind Event. She has attained the title 1 Star Global President in Zinzino, a leading Direct Sales company in Northern Europe. Hilde is successful entrepreneur as well as a thoughtful leader in the networking […]
Alan ONeill, a renowned keynote speaker and expert, has become a beacon of wisdom in the realms of change, workplace culture, management, leadership, sales, retail, innovation, and customer experience. With his extensive knowledge and dynamic speaking skills, Alan O’Neill has gained recognition as a best-selling author, consultant, media pundit, and thought leader. He has graced […]
Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, […]
Sarano Kelley, founder of The Game and author of, The Game: Win Your Life in 90 Days, grew up in a gang-infested neighborhood of Brownsville, New York. At 16 years old Kelley was accepted and began his studies at Vassar College. By the time he reached the age of 23 he was already earning 400,000 […]
Denise Lee Yohn is a globally recognized expert in brand-building and organizational excellence, captivating audiences worldwide with her profound insights and practical strategies. As a keynote speaker, she seamlessly blends her extensive industry experience with a dynamic and engaging speaking style, making her a sought-after presence at major business conferences and events. Her unique ability […]
Silvia Garcia, the former International Marketing Director and President of the Happiness Institute at Coca-Cola, is a pioneer in the field of understanding how emotions impact consumer and employee behavior. With her unparalleled expertise, she has inspired millions to revolutionize their approach to sales, customer retention, relationship-building, leadership, and overall success. Silvia Garcia’s insights have […]
David Meerman Scott is a globally recognized expert in sales and marketing, renowned for his transformative insights and dynamic speaking engagements. With a career spanning over three decades, Scott has established himself as a thought leader, author, and consultant, influencing the way businesses approach marketing and sales. He is the author of numerous best-selling books, […]
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
David Avrin is a distinguished figure in the realm of marketing and branding, hailed as The Visibility Coach, he stands among the most sought-after speakers globally. With a captivating blend of high energy and content-rich presentations, David has captivated audiences throughout North America and across the globe. From Singapore to Dubai, his recent engagements have […]
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A full-service speaker booking agency is an organization that handles all aspects of speaker engagements, from identifying and recommending speakers based on event objectives, to negotiating contracts, and managing logistics. Agencies like Speakers Inc provide extensive support throughout the process, ensuring that the right speaker is matched to the right event, that all technical and logistical needs are met, and that the event runs smoothly. This includes handling travel arrangements, audio-visual requirements, and any special accommodations the speaker might need. By offering a comprehensive suite of services, a full-service agency allows event planners to focus on their overall event strategy and attendee experience without getting bogged down in the details of speaker management.
Speakers Inc Bureau distinguishes itself through a deep commitment to personalized service and a unique understanding of client and speaker needs. Our approach is built on more than 25 years of industry experience, enabling us to not only anticipate the needs of our clients but also to provide insightful recommendations that enhance event outcomes. We pride ourselves on our:
To find the perfect speaker for your event, you can start by visiting our website or contacting our client service team directly. We will discuss your event’s objectives, theme, audience demographics, and budget. Based on this information, we will provide you with a curated list of speaker recommendations who not only align with your goals but are also known for engaging and captivating audiences. You can also browse through our extensive speaker profiles online, which include detailed bios, speaking topics, and video clips of past engagements to help you make an informed decision.
Speakers Inc caters to a wide range of events, including corporate meetings, conferences, educational workshops, leadership retreats, and public seminars. Our speakers specialize in various topics such as business, technology, health, education, motivation, and more, making us a versatile partner capable of servicing diverse event needs.
Booking a speaker through Speakers Inc is straightforward:
On the day of the event, a dedicated Speakers Inc coordinator can be available to manage the speaker’s schedule, ensure all technical requirements are met, and assist with any last-minute changes. This on-site support is designed to ensure that the speaker’s presentation goes as smoothly as possible, allowing event organizers to focus on their guests and overall event execution.
Speakers Inc manages all travel logistics for speakers, including flights, accommodations, and local transportation. We ensure that travel is efficient and meets the needs of both the speaker and the event, relieving you of the administrative burden and potential complications of managing these details.
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