Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Afua Hirsch is a prominent figure in journalism and broadcasting, known for her insightful reporting and engaging presentations. Currently serving as a journalist and presenter at Sky News, Afua is a familiar face on programs such as Sky News World News and Sunrise. As the Social Affairs Editor, she delves into a diverse array of […]
Sophia Amoruso is a visionary who redefined the e-commerce landscape and built a global brand from the ground up. As the founder of Nasty Gal and Girlboss, she has transformed the way women approach business, leadership, and personal growth. Her journey from selling vintage clothing on eBay to running a multi-million-dollar fashion empire is a […]
Katie Linendoll is an Emmy Award-winning TV personality, consumer technology expert, and one of the leading women in the field of technology. As one of the most in-demand technology experts worldwide, Katie Linendoll is recognized by a wide-range of audiences for her reporting and frequent appearances as a regular expert contributor for major media outlets […]
Liquid Blue Showband is an independent recording and touring act featuring a sensational female trio and a seven-member ensemble which have performed in more than 100 countries on 7 continents, a feat which no other band has accomplished. Liquid Blue dance band has performed over 2000 shows in over 400 cities and has been featured on […]
Heather E McGowan is a visionary future-of-work strategist dedicated to helping leaders and organizations navigate the complexities of the Fourth Industrial Revolution. With a background that spans various industries and an in-depth understanding of technological advancements, Heather is renowned for her ability to foresee and articulate the future landscape of work. Her insightful perspectives have […]
Silvina Moschini, widely known in technology circles as @Miss_Internet, is a dynamic figure at the forefront of digital innovation and entrepreneurship. With a rich history spanning corporate leadership and groundbreaking startups, Silvina brings a wealth of expertise to the table. With a career steeped in technology and innovation, Silvina’s journey began in the corporate world, […]
Darryl Strawberry is more than a baseball legend; he embodies resilience, redemption, and the transformative power of faith. Revered for his formidable presence on the baseball diamond and his inspirational journey of personal redemption, Strawberry has transcended sports to become a beacon of hope and motivation for audiences worldwide. His impact extends beyond the game, […]
DJ Vtech is an American open-format DJ and Producer from Los Angeles, CA. Currently living in Las Vegas, she holds residencies at mega clubs Tao, Lavo, Tao Beach and the world renowned Encore Beach Club, sharing the decks with David Guetta, Avicii, Zedd, Diplo, DJ Snake, Lil Jon, Skrillex and many more. Vtech also travels […]
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