Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
In order to view the below you must be logged in.
Kudzi Chikumbu, a dynamic force in the realms of lifestyle influence and digital creativity. As the Global Head of Creator Marketing at TikTok, Kudzi is at the forefront of innovation, shaping the future of social media and empowering creators worldwide. With a wealth of expertise, a passion for storytelling, and a commitment to driving positive […]
John Manzella is a world-recognized speaker (live and virtual), author of several books, and an international columnist on global business, trade policy, labor, and the latest economic trends. His valuable insight, analysis and strategic direction have been vital to many of the world’s largest corporations, trade associations and universities preparing for the business, economic and […]
Rachel Bogle is a seasoned event emcee, award-winning journalist, and accomplished anchor with over a decade of experience captivating live audiences and television viewers alike. Her dynamic presence, polished delivery, and ability to adapt to any event atmosphere make her a top choice for high-profile corporate events, conferences, and live shows. With her background in […]
Liz Brunner, a Certified Professional Coach (CPC) and the CEO and founder of Brunner Communications, has established herself as a transformative force in the realm of media and communications. With over 35 years of experience, she has honed her expertise to become a sought-after consultant for high-profile individuals and organizations looking to build powerful brand […]
Steve Lerch is an award-winning international public speaker, consultant, and former Google Executive, and has become a highly respected voice in the world of digital strategy, marketing, consumer behavior, and innovation. While at Google, Steve served as a digital strategy advisor to prominent brands like GoPro and Roku, respected non-profits like the YMCA and Save the […]
David Houle is a futurist, thinker and keynote speaker. He has always been slightly ahead of the curve. Houle is consistently ranked as one of the top futurists and futurist keynote speakers on the major search engines. He has keynoted numerous conferences across the country and internationally. In the last seven years he has delivered […]
Erin King is a dynamic force in motivational speaking and energy management. Recognized by SUCCESS Magazine as one of the “Top 10 Must-See Motivational Speakers,” alongside luminaries like Jay Shetty and Mel Robbins, Erin has solidified her reputation as a leading expert in unlocking what she calls “Big Deal Energy®.” As the Chief Energy Officer […]
Robb Holman is a globally renowned expert in personal transformation and the driving force behind the Inside Out Leadership philosophy. As a highly sought-after keynote speaker and best-selling author of four books, Robb has shared the stage with some of the most influential leaders of our time. As the CEO of Holman International, a leading […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
