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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
Chris Bashinelli, better known as “Bash”, is a celebrated Diversity, Equity & Inclusion speaker, Bash brings to life an inspiring message of empathy and connection that has birthed lifelong friendships around the world. He was born and raised in Brooklyn, New York to Lebanese and Italian-American parents. After a decade-long acting career including an appearance […]
Matthew Luhn is a master storyteller, keynote speaker, and former Pixar story artist who has helped shape some of the most beloved animated films of all time. With over 25 years of experience in the art of storytelling, Luhn has worked on iconic projects like Toy Story, Monsters, Inc., Finding Nemo, and Up. His expertise […]
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]
Rick Lewis’s journey into the world of professional speaking and entertainment began with a passion for performance. He started as a street performer, mastering the art of captivating audiences with his charisma and humor. This early experience laid the foundation for his future success as a speaker and entertainer. Rick Lewis | Motivational Speaker As […]
Amy Van Dyken-Rouen’s journey from Olympic glory to overcoming personal adversity stands as a testament to resilience and determination. As a six-time Olympic gold medalist, she made history at the 1996 Atlanta Games by becoming the first American woman to secure four gold medals in a single Olympiad. Beyond her athletic achievements, Amy’s life took […]
Sterling Hawkins is a transformative figure in the realm of organizational culture and business innovation. Known for his groundbreaking work on creating cultures of innovation and resilience, Hawkins has emerged as a preeminent speaker and thought leader. His signature speech, “No Matter What,” encapsulates his philosophy of overcoming challenges and fostering an environment where innovation […]
For over 25 years, Kristin Arnold has helped over a hundred different organizations, facilitated over four hundred executives and their teams, and presented to over a half a million people around the world around the topics of team leadership, team work, collaboration, culture, and critical thinking. Whether your meeting is completely online or a “hybrid” […]
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