Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Marcus Monroe is a New York City-based, award-winning comedian and juggler. His show is a high-energy blend of innovative juggling with in-your-face comedic banter riddled with awkwardness. This makes him one of the most sought after variety performers. Not only is Marcus giving comedy juggling a much-needed makeover, but Marcus is taking a strong lead […]
Colonel Chris Hadfield woke up the world (on Twitter) every day while living aboard the International Space Station for over five months with the words “Good morning, Earth.” Since blasting off from Kazakhstan in December 2012, Hadfield has become a worldwide sensation, harnessing the power of social media to make outer space accessible to millions […]
Angela Garmon is a dynamic and transformative thought leader, renowned for her ability to fortify audiences’ resilience and confidence amidst the tumult of change. With an innate understanding that during times of change, individuals navigate between the instinctual responses of fight, flight, or freeze, Angela empowers her audience to not only confront change head-on but […]
Across the world, I find people now expect change and will deliver it fast: but only when they have the skills to do so.” – Jim Lawless, International Motivational Speaker & Author.Empowering Bold Change: Fast “People resist change? Change takes time? How to change our activities to deliver new outcomes is a core professional skill in the age […]
Meet Nick Vujicic… Born in 1982 in Brisbane, Australia, without any medical explanation or warning, Nicholas Vujicic (pronounced Vooey-cheech) came into the world with neither arms or legs. There was no medical conclusion as to why he was born this way, but in spite of his physical limitations, his courage and tenacity for life have […]
Jon Petz is a motivational speaker, author, and performance expert who captivates audiences with his unique blend of powerful storytelling, energy, and humor. With over 20 years of experience in the corporate and events industry, Jon has helped thousands of individuals and organizations discover their true potential, pushing them to achieve extraordinary results in their […]
Michelle Mace Curran, a distinguished and inspirational keynote speaker based in the vibrant city of Las Vegas. Michelle is not merely a pilot; she is a trailblazer who navigates audiences through captivating journeys woven with her rich experiences in the aviation industry. With an unwavering passion for flying and a gift for storytelling, Michelle leaves […]
Kondo Simfukwe, an acclaimed event emcee renowned for his dynamic presence, charismatic stage persona, and unparalleled ability to elevate any occasion. For over 12 years, Kondo has had the honor of standing on many stages to facilitate the relationship between the stars and the audience. Armed with cross-cultural experiences, a curiosity about people, an adaptability […]
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