Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Dick Vermeil, a legendary figure in National Football League history, concluded one of the most distinguished coaching careers with his retirement in 2006. Known for his passion, strategic prowess, and deep commitment to his teams, Vermeil spent 15 seasons as an NFL head coach and was a respected member of the league’s coaching fraternity for […]
DJ Stormy Monroe is a powerhouse on the turntables, known for her unmatched ability to captivate and energize any crowd. From commanding the SiriusXM stage at Essence Fest to being a mainstay in Atlanta’s underground EDM rave scene, Stormy’s versatility and electrifying performances make her one of the most dynamic mobile DJs in the business. […]
Simone Biles has an astounding tally of 32 Olympic and World Championship medals, she is not just a dominant force in her sport but also a symbol of perseverance, resilience, and grace. Her journey from a young girl with a dream to a global icon is a testament to her dedication and unyielding spirit. Beyond […]
Hoan Do is an award-winning inspirational speaker, author, and a city finalist on NBC’s hit show, American Ninja Warrior. Known for his engaging and impactful presentations, Hoan has dedicated his career to empowering young people to overcome obstacles, embrace challenges, and create momentum in their lives. His book, Creating Momentum in Your Life, has inspired […]
Jen Buck is renowned for her dynamic presentations and profound impact. With a career spanning over two decades, she has earned accolades as an award-winning Keynote Speaker and distinguished author, leaving an indelible mark on audiences worldwide. Having delivered over 10,000 programs, Jen has touched the lives of more than a million individuals, inspiring and […]
Kumasi Aaron is a dynamic journalist known for her commitment to authenticity and her passion for telling compelling stories. Raised in Florida and named after the city of Kumasi in Ghana, she discovered her love for journalism after a transformative internship experience at ABC News. Kumasi Aaron is currently based in the vibrant Bay Area, […]
Kevin Daley stands as a testament to the power of resilience, leadership, and unwavering positivity. As an accomplished speaker and the award-winning author of I Never Stopped Smiling, Daley’s journey from the hardwood courts of the Harlem Globetrotters to the international stage is nothing short of remarkable. Kevin Daley | Sporting Legend Daley’s ascent to […]
If you dream of inspiring cult-like brand loyalty and especially the kind that involves mile-long queues and even permanent tattoo then Johnny Cupcakes is for you. The founder of the world-renowned tee-shirt brand Johnny Cupcakes, Johnny’s known for helping other people create blueprints for building brand loyalty, creating memorable experiences, and inspiring innovation. With global […]
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