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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Dr. Chris Kuehl is a Managing Director of Armada Corporate Intelligence. He provides forecasts and strategic guidance for a wide variety of corporate clients around the world. He is the chief economist for several national and international organizations – Fabricators and Manufacturers Association, National Association of Credit Management, Finance, Credit and International Business and the […]
Polly LaBarre helps leaders make sense of and creatively respond to the forces buffeting their organizations. A bestselling author, speaker, and thinker who’s advised top global organizations, Polly’s mission for the past 20 years has been to make every kind of organization fundamentally more resilient, innovative and inspiring. Her insights embolden and equip leaders at […]
Shola Kaye MSc FRSA DTM is a communication specialist, award-winning international speaker and author of two books. She speaks on Empathy in the workplace, Inclusion, Leadership and Communication. She spent the first part of her career in IT consultancy in the U.S.A., consulting at household name investment banks, and in the U.K for global clients in […]
Electrifying speaker Jess Todtfeld has an incredible talent for inspiring audiences: his magnetic speeches are entertaining and teach audiences how to gain more results in various fields. With more than 20 years of experience in the media industry, Todtfeld helps CEOs, spokespeople, authors, experts and public relations representatives with achieving real results. From the beginning of his career, […]
Rachel Rodgers is the visionary force behind Hello Seven, a thriving enterprise dedicated to empowering women to redefine their relationship with money. As the founder of this multi-million dollar company, Rachel has emerged as a prominent figure in the realm of entrepreneurship and financial empowerment. Her accolades extend beyond the business world, as she has […]
Jonathan Fields is an author, entrepreneur and speaker on a mission to help individuals and organizations cultivate the personal practices, workflow adaptations and environmental/cultural shifts needed to become more agile, creative and innovative and embrace action in the face of uncertainty with a greater sense of ease. A former NYC mega-firm/SEC lawyer turned serial-entrepreneur, Jonathan […]
Khalil Osiris is a distinguished international speaker renowned for his expertise in restorative justice and transformational leadership. His journey from incarceration to inspiration is nothing short of remarkable. As an author, educator, and activist, Khalil has dedicated his life to empowering individuals and communities to break free from the cycles of violence and incarceration, and […]
Sterling Hawkins is a transformative figure in the realm of organizational culture and business innovation. Known for his groundbreaking work on creating cultures of innovation and resilience, Hawkins has emerged as a preeminent speaker and thought leader. His signature speech, “No Matter What,” encapsulates his philosophy of overcoming challenges and fostering an environment where innovation […]
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