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Keynote Topics
BUSINESS VALUE OF CX
Why has customer experience become a top strategic imperative for today’s leading executives and brands?
CX TRENDS
How will changes in technology and human behavior redefine your customers’ expectations for your brand?
CX INNOVATION
What new ways of thinking and working will help you intentionally create great customer experiences?
BRAND PROMISES
How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?
CUSTOMER JOURNEYS
How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?
DATA-DRIVEN EXPERIENCES
How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?
Videos
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry offers insights grounded in a deep understanding of the customer journey, helping companies foster loyalty, drive growth, and differentiate themselves in competitive markets.
Kerry’s holistic approach to customer experience blends her knowledge of design thinking with strategic marketing and branding expertise. She’s passionate about elevating the customer’s voice within organizations and empowering leaders to create customer-centric cultures that deliver exceptional, seamless experiences. Event planners and corporate leaders seek Kerry’s wisdom to stay ahead in today’s rapidly changing business environment.
Expertise: What Makes Kerry Bodine an Expert
Kerry Bodine is a seasoned expert in customer experience, with a rich background in human-centered design and branding. Her expertise is built on years of research and hands-on practice, applying design thinking methodologies to craft user-friendly and emotionally resonant experiences. Kerry co-authored Outside In: The Power of Putting Customers at the Center of Your Business, a bestseller that’s become a go-to guide for organizations seeking to understand the principles of customer experience. This thought leadership has earned her a reputation as a top authority in the field.
Before becoming an independent consultant, Kerry held senior positions at Forrester Research, where she led research on customer experience and branding. Her work at Forrester provided her with a wealth of data-driven insights into what differentiates successful customer experiences from those that fall short. Her knowledge extends to identifying the cultural, technological, and operational shifts organizations need to make to ensure that every customer interaction is optimized and meaningful.
Experience: How Kerry Is Qualified
Kerry’s qualifications are a testament to her mastery in customer experience design and strategy. She has worked with a diverse range of industries, including retail, financial services, healthcare, and technology, offering solutions that are both innovative and practical. Her deep industry insights come from extensive consulting work with Fortune 500 companies, startups, and government agencies across the globe.
Kerry’s consulting projects involve not just designing customer experiences but also facilitating organizational change to ensure sustainable improvement. She has led workshops and training programs aimed at aligning leadership teams around a customer-first mentality. This hands-on approach, combined with her experience in research and writing, positions her as a credible and authoritative figure in the customer experience domain.
Authority: Why Kerry Is a Top Keynote Speaker
Kerry Bodine’s authority as a keynote speaker stems from her thought leadership and proven track record of transforming customer experiences for some of the world’s largest organizations. She is frequently sought after for her insights at industry-leading conferences, including SXSW, Customer Experience Leaders Summit, and Forrester’s Customer Experience Forum. Her ability to distill complex ideas into actionable strategies has made her presentations both engaging and educational.
Her book Outside In solidified her standing as an expert in customer experience, earning accolades from business leaders and academics alike. In addition, Kerry’s extensive research background allows her to offer data-driven insights that make her talks both credible and impactful. Event planners who book Kerry know they are bringing in a speaker who can inspire action and deliver lasting value to their audiences.
Trustworthiness: Why Kerry Bodine Is Trusted
Kerry Bodine is trusted by companies and event planners worldwide for her integrity, depth of knowledge, and results-driven approach. Her consulting projects consistently deliver measurable improvements in customer satisfaction and brand loyalty, proving her methods to be effective in real-world applications. Kerry’s commitment to understanding the unique challenges of each organization she works with further establishes her as a trusted partner in driving customer-centric change.
Clients appreciate her transparency and professionalism, knowing that she’s genuinely invested in helping them achieve their business goals. Her track record of delivering on promises, combined with the high-caliber feedback from her keynote sessions, makes her a reliable choice for organizations looking to enhance their customer experience strategy.
Why Event Planners Should Book Kerry Bodine
Innovative Insights: Kerry Bodine offers cutting-edge insights on customer experience, marketing, and branding, making her a perfect fit for events where organizations seek actionable strategies. Her background in human-centered design enables her to address today’s most pressing customer experience challenges, equipping audiences with fresh perspectives that can immediately impact their businesses. Whether addressing customer journey mapping or experience innovation, Kerry’s speeches are designed to provoke thought and inspire meaningful change.
Engaging Speaker: Kerry is not just a thought leader but an engaging storyteller who brings complex topics to life. Her keynote sessions are interactive and tailored to the needs of her audience, ensuring attendees leave with practical takeaways. Her ability to connect with diverse audiences—from C-suite executives to frontline employees—ensures that her messages resonate across the entire organization.
Proven Impact: With a career built on delivering results, Kerry has a proven track record of helping companies revolutionize their customer experience strategies. Event planners can confidently book her, knowing that her presentations will leave attendees with actionable insights that foster customer loyalty and business growth. Kerry’s blend of experience, knowledge, and communication skills makes her a standout choice for corporate events, conferences, and seminars.
Why Event Planners Should Use Speakers Inc
Streamlined Process: Booking a keynote speaker like Kerry Bodine through Speakers Inc ensures a seamless and efficient process. Event planners benefit from the agency’s vast network of vetted and trusted speakers, along with its personalized approach to matching the right talent with the right event. With Speakers Inc, planners can rest assured that every logistical detail is handled professionally, from speaker selection to contract negotiation and event coordination.
Unmatched Expertise: Speakers Inc has years of experience in the industry, ensuring that every speaker recommendation is based on deep industry knowledge and client needs. By partnering with Speakers Inc, event planners can access not only top-tier talent but also expert advice on how to maximize the impact of their event. Whether the event is a small corporate gathering or a large industry conference, Speakers Inc is dedicated to helping planners achieve their goals.
Summary and Conclusion
Kerry Bodine is a leading expert in customer experience, known for her ability to bridge the gap between human-centered design, marketing, and branding. With over two decades of experience working with top organizations around the world, she offers deep insights into creating customer-centric cultures that drive loyalty and growth. Kerry’s expertise, combined with her dynamic presence as a keynote speaker, makes her a sought-after authority in the world of customer experience.
Event planners who book Kerry Bodine through Speakers Inc can expect a speaker who delivers both inspiration and actionable strategies, ensuring their event is memorable and impactful. By leveraging her years of research, consulting, and leadership, Kerry provides organizations with the tools they need to navigate today’s customer-driven business landscape. Whether at conferences, workshops, or corporate events, Kerry’s presentations leave a lasting impression and deliver measurable results.
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Author Books | Magazine Covers
Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver.
Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to […]
Dan Gingiss is a globally recognized customer experience keynote speaker, consultant, and author, known for his unique ability to turn ordinary customer interactions into extraordinary experiences. His philosophy centers on delivering remarkable customer experiences that not only meet but exceed expectations, transforming passive customers into enthusiastic brand advocates. Dan has spent over 20 years working […]
Alan ONeill, a renowned keynote speaker and expert, has become a beacon of wisdom in the realms of change, workplace culture, management, leadership, sales, retail, innovation, and customer experience. With his extensive knowledge and dynamic speaking skills, Alan O’Neill has gained recognition as a best-selling author, consultant, media pundit, and thought leader. He has graced […]
Silvia Garcia, the former International Marketing Director and President of the Happiness Institute at Coca-Cola, is a pioneer in the field of understanding how emotions impact consumer and employee behavior. With her unparalleled expertise, she has inspired millions to revolutionize their approach to sales, customer retention, relationship-building, leadership, and overall success. Silvia Garcia’s insights have […]
Antoni Lacinai is a distinguished figure in the world of professional speaking, renowned for his expertise in workplace communication, customer service, and employee engagement. With a career spanning over two decades, Antoni has captivated audiences worldwide with his dynamic speaking style, profound insights, and actionable strategies. His passion for helping organizations transform their communication culture […]
Transforming how sales leaders and CEOs sell, retain, and grow key customers. Janice B Gordon, known as The Customer Growth Expert, uses the approach to modernise the sales teams to become buyer-focused, customer-centric, and future-proof sales operations. Janice, will challenge conventional thinking about sales with innovative, practical strategies that redefine buyer engagement while […]
Eric Chester is an acclaimed in-the-trenches workforce researcher and thought leader. For more than 20 years, he has been studying, analyzing, and reporting on engaging workplace cultures. As the author of five groundbreaking books for business owners, leaders, and managers, his ideas and strategies for finding and retaining frontline workers have been cited by major […]
Harry Paul is an internationally sought-after keynote speaker, known for delivering engaging, fun, and informative presentations that bring lasting change to organizations. He specializes in helping companies increase productivity and morale by energizing and empowering employees to take pride in their work, find joy in their roles, and contribute effectively to achieving the company’s goals. […]
Prepare to be entertained, energised and enlightened by Geoff Ramm on a journey of memorable customer service and marketing ideas that will enthral, enthuse and most certainly inspire your teams and delegates! Geoff Ramm is the creator and author of ‘Celebrity Service’ and ‘OMG Marketing’. He is a multi-award winning speaker who has challenged and inspired […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Lior Arussy stands as an eminent figure, revered worldwide for his profound insights into Customer Experience and Strategy Execution. A luminary in his field, Lior embodies the convergence of visionary thinking, consulting prowess, and an unyielding commitment to transformative change. With over two decades of experience, he has spearheaded over 200 corporate transformations globally, earning […]
Sarah Bauling is a professional speaker, trainer and author who is passionate about customer service and is passionate about sharing her techniques so that you and your business can prosper and you and your team can simply become exceptional. Whether you specialize in selling products, experiences or services the success of your business relies on […]
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A full-service speaker booking agency is an organization that handles all aspects of speaker engagements, from identifying and recommending speakers based on event objectives, to negotiating contracts, and managing logistics. Agencies like Speakers Inc provide extensive support throughout the process, ensuring that the right speaker is matched to the right event, that all technical and logistical needs are met, and that the event runs smoothly. This includes handling travel arrangements, audio-visual requirements, and any special accommodations the speaker might need. By offering a comprehensive suite of services, a full-service agency allows event planners to focus on their overall event strategy and attendee experience without getting bogged down in the details of speaker management.
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To find the perfect speaker for your event, you can start by visiting our website or contacting our client service team directly. We will discuss your event’s objectives, theme, audience demographics, and budget. Based on this information, we will provide you with a curated list of speaker recommendations who not only align with your goals but are also known for engaging and captivating audiences. You can also browse through our extensive speaker profiles online, which include detailed bios, speaking topics, and video clips of past engagements to help you make an informed decision.
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