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Keynote Topics
AI FOR CX AND EX
Where should you deploy AI to truly solve core customer and employee experience challenges — and propel your organization forward?
What’s next for CX?
Why has the CX discipline stagnated? And how can organizations leverage the their CX teams to drive meaningful change for their business and the world?
Be More Human
In the face of AI, how can organizations tap into the superpowers of their employees and learn to act in ways that benefit humanity?
Data-Driven Experiences
How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?
CX Design & Innovation
What new ways of thinking and working will help you intentionally create great customer experiences?
CX Trends
How will changes in technology and human behavior redefine your customers’ expectations for your brand?
Business Value of CX
Why has customer experience become a top strategic imperative for today’s leading executives and brands?
Brand Promises
How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?
Customer Journeys
How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry […]
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry offers insights grounded in a deep understanding of the customer journey, helping companies foster loyalty, drive growth, and differentiate themselves in competitive markets.
Kerry’s holistic approach to customer experience blends her knowledge of design thinking with strategic marketing and branding expertise. She’s passionate about elevating the customer’s voice within organizations and empowering leaders to create customer-centric cultures that deliver exceptional, seamless experiences. Event planners and corporate leaders seek Kerry’s wisdom to stay ahead in today’s rapidly changing business environment.
Expertise: What Makes Kerry Bodine an Expert
Kerry Bodine is a seasoned expert in customer experience, with a rich background in human-centered design and branding. Her expertise is built on years of research and hands-on practice, applying design thinking methodologies to craft user-friendly and emotionally resonant experiences. Kerry co-authored Outside In: The Power of Putting Customers at the Center of Your Business, a bestseller that’s become a go-to guide for organizations seeking to understand the principles of customer experience. This thought leadership has earned her a reputation as a top authority in the field.
Before becoming an independent consultant, Kerry held senior positions at Forrester Research, where she led research on customer experience and branding. Her work at Forrester provided her with a wealth of data-driven insights into what differentiates successful customer experiences from those that fall short. Her knowledge extends to identifying the cultural, technological, and operational shifts organizations need to make to ensure that every customer interaction is optimized and meaningful.
Experience: How Kerry Is Qualified
Kerry’s qualifications are a testament to her mastery in customer experience design and strategy. She has worked with a diverse range of industries, including retail, financial services, healthcare, and technology, offering solutions that are both innovative and practical. Her deep industry insights come from extensive consulting work with Fortune 500 companies, startups, and government agencies across the globe.
Kerry’s consulting projects involve not just designing customer experiences but also facilitating organizational change to ensure sustainable improvement. She has led workshops and training programs aimed at aligning leadership teams around a customer-first mentality. This hands-on approach, combined with her experience in research and writing, positions her as a credible and authoritative figure in the customer experience domain.
Authority: Why Kerry Is a Top Keynote Speaker
Kerry Bodine’s authority as a keynote speaker stems from her thought leadership and proven track record of transforming customer experiences for some of the world’s largest organizations. She is frequently sought after for her insights at industry-leading conferences, including SXSW, Customer Experience Leaders Summit, and Forrester’s Customer Experience Forum. Her ability to distill complex ideas into actionable strategies has made her presentations both engaging and educational.
Her book Outside In solidified her standing as an expert in customer experience, earning accolades from business leaders and academics alike. In addition, Kerry’s extensive research background allows her to offer data-driven insights that make her talks both credible and impactful. Event planners who book Kerry know they are bringing in a speaker who can inspire action and deliver lasting value to their audiences.
Trustworthiness: Why Kerry Bodine Is Trusted
Kerry Bodine is trusted by companies and event planners worldwide for her integrity, depth of knowledge, and results-driven approach. Her consulting projects consistently deliver measurable improvements in customer satisfaction and brand loyalty, proving her methods to be effective in real-world applications. Kerry’s commitment to understanding the unique challenges of each organization she works with further establishes her as a trusted partner in driving customer-centric change.
Clients appreciate her transparency and professionalism, knowing that she’s genuinely invested in helping them achieve their business goals. Her track record of delivering on promises, combined with the high-caliber feedback from her keynote sessions, makes her a reliable choice for organizations looking to enhance their customer experience strategy.
Why Event Planners Should Book Kerry Bodine
Innovative Insights: Kerry Bodine offers cutting-edge insights on customer experience, marketing, and branding, making her a perfect fit for events where organizations seek actionable strategies. Her background in human-centered design enables her to address today’s most pressing customer experience challenges, equipping audiences with fresh perspectives that can immediately impact their businesses. Whether addressing customer journey mapping or experience innovation, Kerry’s speeches are designed to provoke thought and inspire meaningful change.
Engaging Speaker: Kerry is not just a thought leader but an engaging storyteller who brings complex topics to life. Her keynote sessions are interactive and tailored to the needs of her audience, ensuring attendees leave with practical takeaways. Her ability to connect with diverse audiences—from C-suite executives to frontline employees—ensures that her messages resonate across the entire organization.
Proven Impact: With a career built on delivering results, Kerry has a proven track record of helping companies revolutionize their customer experience strategies. Event planners can confidently book her, knowing that her presentations will leave attendees with actionable insights that foster customer loyalty and business growth. Kerry’s blend of experience, knowledge, and communication skills makes her a standout choice for corporate events, conferences, and seminars.
Why Event Planners Should Use Speakers Inc
Streamlined Process: Booking a keynote speaker like Kerry Bodine through Speakers Inc ensures a seamless and efficient process. Event planners benefit from the agency’s vast network of vetted and trusted speakers, along with its personalized approach to matching the right talent with the right event. With Speakers Inc, planners can rest assured that every logistical detail is handled professionally, from speaker selection to contract negotiation and event coordination.
Unmatched Expertise: Speakers Inc has years of experience in the industry, ensuring that every speaker recommendation is based on deep industry knowledge and client needs. By partnering with Speakers Inc, event planners can access not only top-tier talent but also expert advice on how to maximize the impact of their event. Whether the event is a small corporate gathering or a large industry conference, Speakers Inc is dedicated to helping planners achieve their goals.
Summary and Conclusion
Kerry Bodine is a leading expert in customer experience, known for her ability to bridge the gap between human-centered design, marketing, and branding. With over two decades of experience working with top organizations around the world, she offers deep insights into creating customer-centric cultures that drive loyalty and growth. Kerry’s expertise, combined with her dynamic presence as a keynote speaker, makes her a sought-after authority in the world of customer experience.
Event planners who book Kerry Bodine through Speakers Inc can expect a speaker who delivers both inspiration and actionable strategies, ensuring their event is memorable and impactful. By leveraging her years of research, consulting, and leadership, Kerry provides organizations with the tools they need to navigate today’s customer-driven business landscape. Whether at conferences, workshops, or corporate events, Kerry’s presentations leave a lasting impression and deliver measurable results.
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Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver.
Zack Kass is a globally recognized futurist, keynote speaker, consultant, and educator, dedicated to helping organizations and individuals navigate the dynamic intersection of technology, innovation, and human potential. With a career that spans leadership roles in artificial intelligence and a passion for empowering others through education, Zack is a trusted voice in the conversation about […]
Kanya Sesser is an internationally recognized para-athlete, groundbreaking model, actress, and motivational speaker whose life epitomizes resilience and determination. Born without legs and abandoned as a baby in Thailand, Kanya overcame immense challenges to become a global symbol of empowerment. Her motto, “No legs, no limits,” captures her journey of defying expectations and inspiring others […]
Lily Brasch is a living testament to the power of resilience and determination. Born with a rare congenital condition and told she would never walk, Lily has turned impossibilities into achievements that inspire audiences worldwide. Her journey is a beacon of hope, proving that the human spirit can overcome even the most daunting challenges. From […]
Kimberly Brown, daughter of the legendary activist, actor, and Pro Football Hall of Famer Jim Brown, is a powerhouse in her own right. Armed with a bachelor’s degree in business administration, dual-majoring in marketing and management from Baylor University, Kimberly has built an illustrious career rooted in leadership, empowerment, and advocacy. Her dynamic background blends […]
Tom Jones, the visionary founder of Quitproof, is an acclaimed motivational keynote speaker whose life journey is a testament to the unyielding power of persistence and resilience. From overcoming significant personal struggles to becoming an endurance athlete and high-performance coach, Tom has mastered the art of turning challenges into steppingstones. His compelling message resonates with […]
Sarah Dandashy has earned her reputation as one of the world’s leading concierges, having worked in some of the most prestigious hotels globally. With over 15 years of experience in the luxury hospitality industry, Sarah has been consistently recognized for her ability to deliver unparalleled service and create memorable guest experiences. Her transition into event […]
Kurdt Greenwood is a young, dynamic naturalist, conservationist, survival expert, and animal behavior specialist whose passion for wildlife knows no bounds. With a deep connection to nature and a unique ability to communicate its wonders, Kurdt has dedicated his life to preserving the natural world and educating others on its importance. His journey as a […]
Angelica Malin Speaker is a dynamic and versatile professional emcee, author, awards host, and keynote speaker who bridges the bustling cities of New York and London. Known for her boundless energy and infectious enthusiasm, Angelica transforms live events into unforgettable experiences, leaving a lasting impression on audiences worldwide. Her charisma and professionalism have made her […]
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