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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Commander Rorke Denver is a distinguished figure in the realm of military leadership, renowned for his extensive experience and remarkable achievements in the U.S. Navy SEALs. With a career spanning numerous continents and high-stakes missions, he embodies the epitome of courage, resilience, and strategic prowess. As a speaker, Commander Denver brings forth a wealth of […]
Roger Haskett is an award-winning international keynote speaker and President of Engagement Unlimited. With his innovative keynotes and programs, he ignites positive transformational change in teams and individuals across North America and beyond. Roger’s experience, knowledge and highly contagious positive energy have garnered him countless 10/10 audience rankings “best of conference” survey results and hundreds […]
From Why Coach of the San Francisco 49ers to leadership and sales speaker, bestselling author, and Chief Purpose Advisor, discover Paul Epstein path to become the most trusted voice on leading battle-tested teams and building purposeful culture through The Power of Playing Offense. Paul Epstein has been in the sports industry since his career began, […]
Farrah Khan has spent two decades raising awareness about the intersections of gender-based violence and equity through education, policy, and advocacy. She is a member of the Government of Canada’s Advisory Council on the Strategy to Prevent and Address Gender-Based Violence, former co-chair of the Ontario Government Provincial Roundtable on Violence Against Women, board member […]
Most people know Jon Taffer as a larger-than-life television personality who takes a no-holds-barred approach to helping hotels, restaurants, bars and businesses reach their full potential. He is also a New York Times best-selling author, a highly sought-after hospitality and general business consultant, and is the creator, executive producer and star of Paramount Network’s hit show, Bar Rescue. […]
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series […]
DJ Jose T is a Professional DJ conducting his entertainment business in the Atlantic County for the last 12 years. He takes pride in what he does and takes his work seriously because his mission is to go over and above, and exceed his client’s expectations. He enjoys working for special events with anyone, getting […]
Julie Foudy, former captain of the U.S. Women’s National Soccer Team and two-time FIFA Women’s World Cup champion, is not only a sports legend but also a highly sought-after keynote speaker. With an illustrious career spanning nearly two decades, she has inspired millions through her achievements on the field and her leadership off it. As […]
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