Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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In a world filled with inspiring stories of perseverance and triumph, the journey of Kyle and Brent Pease stands out as a testament to the power of determination, inclusion, and the unbreakable bonds of brotherhood. These two brothers have defied the odds, surmounting incredible challenges to become an inspiration to countless individuals around the world. […]
Darielle Williams aka Black Cat has toured with Beyoncé and performed in a Vegas Cirque-style show. She provides a unique experience that is bound to elevate any event. Her style is a mixture of ballet, contemporary and a little sass which audiences fall in love with. She specializes in aerial hoop, silk, hammock, pole dancing, […]
Connie Podesta is a game-changing, idea-generating ball of fire whose rare blend of humor, substance, style and personality have made her one of the most memorable, in-demand speakers in the world today. 25 years. Two million people. 1000 organizations. Hall of Fame speaker. Award-winning author. Nine books. Former radio/TV personality. Human relations expert. Therapist for 30 years. […]
Alyssa Milano is a multifaceted talent in the entertainment industry, known for her dynamic presence both on and off the screen. With a career spanning over three decades, Milano has captivated audiences worldwide through her diverse acting roles and engaging persona. Beyond her impressive acting credentials, she has established herself as a sought-after event host, […]
Steve Lerch is an award-winning international public speaker, consultant, and former Google Executive, and has become a highly respected voice in the world of digital strategy, marketing, consumer behavior, and innovation. While at Google, Steve served as a digital strategy advisor to prominent brands like GoPro and Roku, respected non-profits like the YMCA and Save the […]
Katty Kay is an award-winning journalist and news anchor who brings an instinctively global perspective to her observations on American politics and global affairs – a result of having grown-up living and traveling all over the Middle East, as well as reporting from Africa, Asia, Europe, the Middle East, and the U.S. throughout her career. […]
John Kippen is a Magician , Mentalist , Corporate Speaker and a master storyteller. He not only entertains, but inspires audiences. John suffered partial facial paralysis after a successful brain tumor removal surgery in 2002. He demonstrates how performing Magic allowed him to regain his self confidence after his surgery. As you watch him perform, […]
Bethany Hamilton, a name synonymous with resilience and triumph, has captivated the world with her incredible journey of overcoming adversity. Best known for her remarkable story of survival and perseverance following a shark attack that left her with one arm, Bethany has transformed her personal challenges into a platform for motivating and inspiring others. As […]
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