Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Dr. Abbie Maroño is a renowned behavioral scientist whose deep expertise in human behavior, decision-making, and non-verbal communication has revolutionized the field of psychology and behavioral science. She combines her academic research with practical applications, making her an authority in areas such as persuasion, influence, and trust-building. As a keynote speaker, she engages audiences with […]
Alex Goryachev is a globally recognized technology operations executive, a Wall Street Journal Bestselling author of “Fearless Innovation,” and an expert in advancing innovation culture and monetizing new technology. With over 20 years of experience in the industry, he has successfully commercialized emerging technologies such as Artificial Intelligence (AI), the Internet of Things (IoT), and […]
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Pat McGann is rapidly establishing himself as one of the sharpest voices in stand-up comedy today. Known for his quick wit, clever storytelling, and relatability, Pat has become a favorite among audiences seeking smart, laugh-out-loud entertainment. With his unique perspective and seamless delivery, he connects effortlessly with fans, creating an unforgettable experience that resonates well […]
Jess Pettitt is a leading keynote speaker, diversity and inclusion expert, and acclaimed author whose work challenges audiences to think critically, communicate authentically, and embrace their unique roles in creating a more inclusive world. With over 20 years of experience in facilitating conversations around equity, identity, and workplace dynamics, Jess brings a unique blend of […]
Sloane Stephens, born in Plantation, Florida, seemed destined for athletic achievement from the jump. Her mother, Sybil Smith, was an All-American swimmer at Boston University, while her father, John Stephens, was an NFL running back. Taking up tennis at the age of nine, Sloane quickly progressed in the sport, attending the Saviano High Performance Tennis […]
Matt Mayberry is an internationally acclaimed keynote speaker and a leading global expert in leadership development, culture change, and organizational performance. With a background as a former NFL linebacker for the Chicago Bears, Matt transformed his career from the football field to the business world. His ability to inspire and motivate both leaders and teams […]
Jessica Aguirre is the 5, 6 and 11 p.m. evening anchor at NBC Bay Area News and an Emmy award winning journalist. Jessica has been a primetime, evening anchor, in the Bay Area for over 20 years. In addition to anchoring the evening news, Jessica is the co-host of NBC Bay Area’s Race in America: The […]
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