Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Deborah Perry Piscione, a renowned authority in innovation, entrepreneurship, and the future of work in the metaverse. With a distinguished career spanning decades, Deborah has garnered international recognition for her groundbreaking insights into the rapidly evolving landscape of technology and its impact on business and society. As a sought-after keynote speaker, author, and thought leader, […]
Matt Mullenweg, the visionary co-founder of WordPress and CEO of Automattic, has been a transformative force in the digital publishing world. His pioneering work in open-source web development has democratized online content creation, empowering millions globally. As a speaker, Matt captivates audiences with his insights into technology, entrepreneurship, and the future of work. Born on […]
Kevin O Leary, widely recognized as “Mr Wonderful,” is a Canadian entrepreneur, investor, and television personality renowned for his sharp business acumen and candid commentary. As a prominent figure on ABC’s “Shark Tank,” he has become a household name, offering insights into entrepreneurship, finance, and strategic leadership. His dynamic presence and wealth of experience make […]
For nearly 15 years, THE WATER COOLERS have entertained audiences around the world, as far reaching as Singapore and Australia, with their high energy, uncommonly funny, honest take on work and life. Smart phones, conference calls, kids, co-workers, and travel are just a few of the topics this group of top NYC talent turns into […]
Lewis Pugh stands out as a remarkable figure. Renowned for his awe-inspiring feats of endurance in the world’s most frigid and treacherous waters, Pugh is not just an adventurer and environmentalist but also a powerful keynote speaker. Through his remarkable journey, he has been able to bring attention to critical environmental issues and inspire people […]
In an ever-evolving world where businesses strive for excellence, leadership and innovation go hand in hand. Melissa Majors, an accomplished business leader, is a shining example of how education, innovation, and inclusion can be strategically woven together to drive success. Not only is she a prominent advocate for inclusion, but she is also the author […]
Angela Gargano is a keynote speaker, 6x American Ninja Warrior, Miss Fitness America, 3x Covergirl biochemist-turned-coach, and founder of a global movement that’s helped thousands of women accomplish what once felt impossible, starting with their first pull-up. After tearing her ACL live on national television, Angela didn’t just recover she redefined herself. She turned a […]
Mary Kelly is a graduate of the United States Naval Academy and spent over 20 years on active duty in intelligence and logistics. She retired from the Navy as a commander. She has master’s degrees in history and economics, and a PhD in economics. Mary Kelly has EXPERIENCE, and it’s this experience that helps your […]
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