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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Josh Sundquist is a Paralympian, bestselling author, and Emmy-winning Apple TV+ storyteller whose videos have generated over one billion video views. He inspires audiences to live by his mantra 1MT1MT (One More Thing, One More Time). Your attendees will leave energized and equipped to: Foster forward-thinking amid market volatility Rebound from disappointment Do 1MT1MT to […]
Nikki Stone is a world-renowned inspirational keynote speaker, Olympic gold medalist, and Amazon best-selling author. As the first American to win an Olympic gold medal in inverted aerial skiing, she has defied the odds and pushed the boundaries of human potential. Nikki’s journey is a testament to resilience, mental fortitude, and the power of perseverance. […]
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Tyler Cohen Wood is a globally recognized expert in cybersecurity and digital intelligence, captivating audiences with her profound insights into navigating the ever-evolving digital landscape. With a career spanning decades in top-tier government and private sector roles, Tyler has earned her place as a trusted authority in protecting sensitive information, combating cyber threats, and fostering […]
Omar Johnson is a marketing visionary and brand strategist whose innovative approach transformed Beats by Dre from a niche audio brand into a global cultural phenomenon. As the former Chief Marketing Officer of Beats by Dre, he played a pivotal role in growing the company’s revenue from $20 million to over $2 billion, ultimately leading […]
Adam Christing has earned his place among the elite in the realm of after-dinner and corporate speaking, consistently ranking within the top 5 in America. As highlighted by SUCCESS magazine, his entrepreneurial prowess has been recognized, cementing his status as one of the nation’s most successful young entrepreneurs. What sets Adam apart is his unparalleled […]
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