Search....
CTRL+K
Search....
CTRL+K
Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
In order to view the below you must be logged in.
For over 20 years, comedian and speaker David Ferrell has shown audiences that comedy can be clean and funny! Three-time nominee for Inspirational Comedian of the Year by ICM Awards As Heard on Sirius/XM “Laugh USA” Named one of five “Hot Acts in America” by Event Solutions Magazine In addition to his uproarious tales about everyday life, David delights […]
Dr. Marcus Collins is an award-winning marketer, cultural translator, and best-selling author who has spent his career translating culture for brands and translating brands for culture. He currently serves as Clinical Assistant Professor of Marketing at Ross School of Business, University of Michigan and as a regular contributor to Forbes, where he writes about subjects ranging from […]
For the more than over 50 million Hispanics in the United States, Julie Stav is not only a financial expert and educator, she is considered by many as a leader and inspirational role model, creating a following that now wishes to emulate her image and success. With a revolutionary multi-media communications platform, Julie inspires and […]
Joe Theismann, legendary NFL quarterback, Super Bowl champion, and award-winning broadcaster, is a renowned keynote speaker specializing in sports leadership, motivation, and peak performance. With a career spanning professional sports, media, and business, Joe brings an unparalleled perspective on teamwork, resilience, and achieving success under pressure. Known for his dynamic and engaging speaking style, Joe […]
Erin O Flaherty stands as a beacon of empowerment, resilience, and advocacy in the realm of professional speaking. Crowned as Miss Missouri, she brings a profound and multifaceted narrative to the stage, intertwining her journey as a LGBTQ+ advocate with her passion for suicide prevention. With a compelling presence and an unwavering commitment to her […]
Stephen Drum is a highly regarded leadership and peak performance speaker, renowned for his extraordinary career as a Navy SEAL Master Chief with 27 years of combat-tested experience. As a distinguished figure in leadership development, Drum brings unparalleled expertise and insights to organizations and individuals seeking to excel in high-pressure environments. His transformative approach to […]
Andrew Busch, a distinguished economic futurist and the former 1st Chief Market Intelligence Officer for the US government, brings unparalleled expertise and insight to audiences worldwide. With a profound understanding of global economic trends and market dynamics, Andrew Busch delivers keynote addresses that enlighten, engage, and empower his audiences. Andrew Busch Andrew boasts a rich […]
Marcus Allen stands as a beacon of excellence in the realm of American football, a luminary whose legacy transcends mere statistics to embody the essence of athleticism, perseverance, and leadership. As a former NFL legend, his name is etched in the annals of sporting history, celebrated for his remarkable achievements both on and off the […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
