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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Robyn Benincasa has made an art form of extreme performance by competing and winning at the highest levels of sport and business. Robyn is an award-winning keynote speaker, a 20+ year veteran San Diego firefighter, a World Champion Adventure Racer, a 2014 CNN Hero, a Guinness World Record Endurance Kayaker, a best-selling author, and founder […]
Elizabeth Smart’s story of survival and resilience captivated the world when, at just 14 years old, she was abducted from her home in Salt Lake City, Utah. For nine grueling months, she endured unimaginable abuse before being miraculously rescued. Today, Elizabeth is not just a survivor; she is a symbol of hope, a powerful advocate […]
For Urs Koenig, challenging people to help them achieve top performance and bringing transformation is at the heart of everything he does. His journey has been non-traditional at every step. After his highly successful skiing career, he coached the Swiss University Ski Team and won numerous championships worldwide. Always eager to challenge himself as well […]
Doc Hendley is a name synonymous with hope, compassion, and global change. As the founder and president of Wine to Water, a non-profit organization dedicated to providing clean water to communities in need around the world, Doc has transformed the lives of countless individuals. His journey from a small-town bartender to a global humanitarian leader […]
Lewis Pugh stands out as a remarkable figure. Renowned for his awe-inspiring feats of endurance in the world’s most frigid and treacherous waters, Pugh is not just an adventurer and environmentalist but also a powerful keynote speaker. Through his remarkable journey, he has been able to bring attention to critical environmental issues and inspire people […]
Chris Voss, a celebrated keynote speaker, author, and former FBI Lead International Kidnapping Negotiator, brings a wealth of negotiation expertise and insights to audiences worldwide. Known for his powerful presentations on the science of influence and high-stakes negotiation, Chris has successfully transformed complex negotiation strategies into actionable, real-world tactics for leaders, executives, and teams. Chris […]
Kevin Poulsen is a highly-sought keynote speaker and expert covering such topics as cybersecurity and technology. He is a best-selling author, consultant, media pundit, and thought-leader who has spoken at many conferences around the world where he gives leaders the skills they need to deal with fast, big changes in society, the workplace, and education. […]
Idris Elba is an actor known for his roles portraying powerful personalities on the big screen. One of show business’s most physically imposing presence, Elba has a unique way of illuminating the screen and filling the lead role of a star. The versatility of an actor is often times what makes him great, and Idris […]
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