Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Adam Braun is a distinguished figure renowned for his multifaceted expertise in professional upskilling, the future of work, and sustainability. As a New York Times bestselling author and prominent leader, he navigates the realms of entrepreneurship and philanthropy with unparalleled vision and impact. Currently serving as the CEO of Climate Club, Braun spearheads initiatives that […]
Dr. Robert Cialdini seminal work has unraveled the underlying principles that drive human behavior, offering invaluable tools for those seeking to master the dynamics of influence. Through his compelling presentations, Dr. Cialdini illuminates the pathways to achieving desired outcomes by ethically applying the principles of persuasion. Dr. Robert Cialdini’s academic journey began with a Bachelor […]
Annie Duke loves to dive deep into decision making under uncertainty. Her latest obsession is on the topic of quitting. In particular, she is on a mission to rehabilitate the term and get people to be proud of walking away from things. Annie is an author, speaker, and consultant in the decision-making space, as well […]
Shane Feldman is a globally recognized leadership keynote speaker known for his unique ability to empower teams and create thriving, inclusive communities. With a decade of experience delivering customized, actionable insights, Shane has inspired millions to foster meaningful connections, drive engagement, and embrace the transformative power of collaboration in today’s rapidly evolving digital world. His […]
Kirsty Spraggon is more than just a speaker; she’s a beacon of inspiration and empowerment. With two decades of experience spanning every dimension of the sales industry, Kirsty has solidified her position as a powerhouse within her field. Her exceptional journey led her to the upper echelons of success, ranking her among the top 1% […]
Ugwem Eneyo is a trailblazing Nigerian-American engineer, inventor, and entrepreneur who stands at the forefront of sustainable energy solutions. As the co-founder and CEO of SHYFT Power Solutions (formerly Solstice Energy Solutions), she leads a venture-backed, award-winning energy technology company that is revolutionizing the way communities access and utilize power. With a deep commitment to […]
Mary Kelly is a graduate of the United States Naval Academy and spent over 20 years on active duty in intelligence and logistics. She retired from the Navy as a commander. She has master’s degrees in history and economics, and a PhD in economics. Mary Kelly has EXPERIENCE, and it’s this experience that helps your […]
Nancy Silverton, a name synonymous with culinary excellence, is a Michelin-starred chef and restaurateur who has left an indelible mark on the world of fine dining. Her extraordinary talent, dedication to the craft, and innovative approach to cuisine have earned her accolades and admiration from both the culinary world and food enthusiasts around the globe. […]
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