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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Kiesha Garrison is a dynamic keynote speaker, masterful storyteller, and celebrated event host whose career spans over two decades in business strategy, leadership, and personal development. With a passion for fostering meaningful connections and inspiring transformative change, Kiesha brings unparalleled energy and insight to every stage she graces. Her dedication to empowering individuals and teams […]
Kanya Sesser is an internationally recognized para-athlete, groundbreaking model, actress, and motivational speaker whose life epitomizes resilience and determination. Born without legs and abandoned as a baby in Thailand, Kanya overcame immense challenges to become a global symbol of empowerment. Her motto, “No legs, no limits,” captures her journey of defying expectations and inspiring others […]
In the realm of organizational transformation, few names resonate with as much authority and insight as Keith Ferrazzi. With a profound understanding of human behavior and a relentless drive to effect positive change, Keith has become a leading figure in guiding global organizations toward sustainable success. As the founder of the Greenlight Institute and chairman […]
Lt Col Bo Guvner McGowan is a Certified Speaker with Wingman Enterprises who draws extensively on his experience as an Air Force fighter pilot, instructor, international airline pilot, and leadership consultant. Bo has flown 6,400 hours in the F-16 and T-37, including 42 combat missions in Iraq and Kuwait while enforcing the “No Fly Zone” […]
Eileen McDargh is the CEO (Chief Energy Officer) and founder of the consulting firm, McDargh Communications and The Resiliency Group. Since 1980, she has helped organizations and individuals transform the life of their business and the business of their life through conversations that matter and connections that count. She believes that resiliency is a critical […]
Barbara Niven has been one of Hollywood’s busiest actresses for over 30 years, and she says she is blessed and grateful to make a living does what she loves. During her career she has appeared in more than 100 film and TV roles, over 2500 TV & radio commercials, and as host in many shows […]
Alec Ross stands as a dynamic force in the world of technology, innovation, and global affairs, renowned as a New York Times best-selling author and an esteemed Distinguished Adjunct Professor at the University of Bologna’s business school. With a fervent dedication to deciphering the complexities of our rapidly evolving world, Ross illuminates the intersections of […]
Erik Qualman, also known as “Equalman,” is a renowned keynote speaker, bestselling author, and digital leadership expert who has made a significant impact in the realms of digital transformation and social media. With a unique blend of storytelling, humor, and actionable insights, Erik has captivated audiences worldwide, helping organizations navigate the ever-evolving digital landscape. His […]
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