Amanda Stevens: Consumer Futurist
Amanda Stevens a consumer futurist and customer experience visionary offering organizations EPIC strategies to turn customers into advocates for lasting brand success.
Quick Facts:
- Highlights:
- Certified Speaking Professional, top-tier credential in speaking.
- Featured with brands and stages alongside Sir Richard Branson, Sir Bob Geldof, and Condoleezza Rice.
- Winner of Young Australian of the Year (Career Achievement) and recipient of the Centenary Medal for Business Innovation.
- Formats: Keynotes (45–60 min), Workshops (half-day or full-day), Virtual and hybrid sessions tailored to strategy and theme.
- Audiences: Marketing, leadership, customer service teams, and brands seeking to elevate customer experience and innovation.
- Outcomes:
- Equip brands with an EPIC blueprint for long-term relevance and disruption resilience.
- Empower organizations to convert customers into enthusiastic brand advocates.
- Reinforce innovation-driven culture and transform customer connection into competitive advantage.
- Travels from: Brisbane, QLD
- **Fee range: $20,001 - $35,000
Talent Services
Keynote Topics:
EPIC: FUTUREPROOF YOUR BRAND
HOW CAN YOU CREATE ANTIDOTES TO DISRUPTION AND BUILD AN ENDURING BRAND?
With consumer expectations changing faster than digital disruption, a shifting landscape requires business owners and marketers to think differently when it comes to brand-building.
Now is the time to think differently, to show true business bravery and to think in EPIC terms – not necessarily just in scale but in character.
In this presentation Amanda Stevens outlines a customized blueprint for how any brand can be built to last.
YOUR AUDIENCE WILL LEARN:
- The key characteristics of brands built to last
- Why striving for EPIC has never been more critical and a 12-point blueprint for building a EPIC brand
- Why expertise and thought leadership are more important than your product or service
- The secrets of creating a brand positioning that captures the hearts and minds of your customers
- How to create a culture of innovation and make decisions that are insights-driven
- How to deliver a consistently EPIC experience.
TURNING CUSTOMERS INTO ADVOCATES
GOOD BRANDS HAVE SATISFIED CUSTOMERS. GREAT BRANDS HAVE RAVING FANS.
Decoding the science of advocacy, Amanda explores why your existing customer base is possibly the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about.
Amanda Stevens presents a customized approach for harnessing brand advocacy in a post-digital age and why the combination of high tech and high touch is the next frontier in brand disruption.
YOUR AUDIENCE WILL LEARN:
- How to cultivate customer centricity from the inside out
- Why developing brand advocates is the fastest and most effective way to scale a brand
- The shift from word-of-mouth to word-of-mouse and the opportunity it presents
- How to identify the cultivate brand advocates and how to make them multiply
- The six keys to creating a memorable customer experience worth raving about.
THE NEW RULES OF RETAIL
HOW CAN YOUR BRAND BE PART OF THE RETAIL REVIVAL AND MAINTAIN RELEVANCE IN A CHANGING MARKET?
The retail sector is Amanda’s pet passion, Combining the latest research with a proven process for attracting, retaining and maximizing a loyal customer base, Amanda presents a plan for creating a world-class in-store experience and innovative marketing strategies for the modern age.
With passionate and meaningful insights, Amanda Stevens is able to motivate, inspire an invigorate any retail group.
YOUR AUDIENCE WILL LEARN:
- The new rules of retail and how to calibrate your brand to maximize profits
- How to anticipate the changing needs of the retail sector and what it means for all brands
- The live emerging trends for the retail sector and what it means for all brands
- The six proven strategies that any retailer can implement immediately for growth
- How to create a sustainable competitive advantage in a changing retail landscape.
Talent Short Bio
Amanda Stevens is one of Australia’s most dynamic consumer futurists, renowned for her expertise in marketing, consumer psychology, and brand advocacy. With a double degree in these fields, she has spoken at more than 700 conferences across 14 countries, delivering energetic, humor-infused keynotes and workshops.
She provides evidence-based, practical frameworks that help businesses create memorable, future-proof experiences to foster customer loyalty and internal culture transformation. A Certified Speaking Professional (CSP), she’s an award-winning thought leader celebrated for her ability to make marketing psychology both inspiring and actionably fun.
Read Full Bio
Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, Amanda delivers profound messages that linger in the minds of attendees long after she leaves the stage.
Amanda’s unique blend of entertainment and inspiration creates an environment where learning becomes a joyous experience. Through compelling anecdotes, relatable examples, and thought-provoking insights, she brings complex concepts to life in a way that resonates with everyone in the room. Whether she’s sharing her insights on consumer behavior, future trends, or the evolving landscape of customer experience, Amanda’s presentations are always infused with humor and wit, ensuring that every moment is both enlightening and enjoyable.
What sets Amanda Stevens apart is her unparalleled ability to tailor her presentations to suit the specific needs and interests of her audience. Drawing upon her extensive expertise in consumer behavior and customer experience, she crafts each speech with meticulous attention to detail, ensuring that every message lands with maximum impact. By understanding the unique challenges and aspirations of her audience, Amanda creates a truly personalized experience that resonates deeply with each individual attendee.
At the heart of Amanda Stevens’ expertise lies her profound understanding of the customer experience. As a leading authority in this field, she offers invaluable insights into the factors that shape consumer behavior and drive purchasing decisions. With her finger on the pulse of emerging trends and technologies, Amanda provides invaluable guidance to businesses seeking to stay ahead of the curve in today’s fast-paced marketplace.
Amanda’s expertise extends beyond mere observation; she is a visionary who helps businesses anticipate future trends and adapt their strategies accordingly. By analyzing shifts in consumer preferences and identifying emerging opportunities, she enables her clients to position themselves for long-term success. Whether it’s harnessing the power of digital innovation or creating immersive brand experiences, Amanda empowers businesses to delight their customers at every touchpoint.
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Talent Videos
Amanda Stevens: From Marketing Agency Founder to Leading Customer Experience Speaker
Discover Amanda Stevens’ inspiring journey from building a successful marketing agency to becoming an award-winning keynote speaker on consumer psychology and customer experience.
Video Summary & Key Moments
Amanda Stevens reflects on her professional speaking journey, which began after being named Young Australian of the Year for Career Achievement in New South Wales in 2002. Although her early speaking experiences were shaky, she quickly realized her story of building a marketing agency from scratch resonated with audiences. Determined to improve, she worked intensively with a speaking coach for over a year, which helped transform her skills and confidence on stage.
As her passion for speaking grew, so did her business, until she faced the challenge of balancing both. In 2011, she sold her marketing agency to fully pursue her speaking career. Since then, Amanda has spoken to tens of thousands of people, helping them grow professionally, personally, and in business.
Her academic background in consumer psychology and marketing, paired with her hands-on business experience, gives her unique insights into customer behavior. She emphasizes the importance of preparation off-stage, including detailed briefings and even mystery shopping, to understand industries from the customer’s perspective. This enables her to deliver practical strategies that help organizations anticipate customer needs, innovate, and future-proof their business.
To ensure lasting value, Amanda customizes bonus packs for each audience, often including digital books, worksheets, and tailored video content. Her greatest satisfaction comes from receiving feedback months later, when audiences share real-world results and transformations inspired by her presentations.
Key Moments
00:00 – Amanda introduces herself and shares her background as a professional speaker.
00:15 – Winning Young Australian of the Year (2002) and her early struggles with public speaking.
01:00 – Investing in coaching to improve her delivery and build confidence.
01:35 – Transitioning from running a marketing agency to full-time speaking in 2011.
02:00 – Impact of speaking on audiences’ professional and personal growth.
02:25 – Growing up in Noosa and how it shaped her outlook.
03:05 – Her double degree in consumer psychology and marketing.
03:30 – Returning to Noosa and how it supports her speaking career.
04:00 – Behind-the-scenes work: briefings, research, and mystery shopping.
04:40 – Delivering strategies to help businesses anticipate, innovate, and collaborate with customers.
05:15 – Customizing presentations and bonus resources like books, worksheets, and videos.
05:50 – Audience feedback as the true measure of impact.
Interest to Book? Send us your enquiry
**Summary of User Reviews for Amanda's Presentations**
Amanda's presentations have received high praise from various organizations, highlighting her professionalism, engaging delivery, and motivational impact. Reviewers consistently commend her ability to captivate audiences with powerful and persuasive content. The "Wonderwoman" presentation, in particular, left a lasting impression, sparking ongoing conversations among attendees. Additionally, her insights into customer behavior and retail strategies were noted as thought-provoking and valuable for marketing professionals.
**Strengths:**
– Highly professional and engaging presentation style
– Strong motivational impact and inspirational content
– Thought-provoking insights tailored for specific audiences
**Weaknesses:**
– None mentioned in the reviews
Overall, Amanda is recognized as an outstanding speaker who leaves her audience inspired and eager to implement her ideas.
Talent Resources
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