Customer Service News

In the realm of event planning, the synthesis of logistics and emotion; practicality and inspiration, defines the fine balance that meeting planners must navigate. Tasked not only with orchestrating flawless execution but also with crafting experiences that resonate with attendees long after the event concludes, meeting planners recognize the pivotal role of Transformative Influence of […]

As a keynote speaker on the topics of leadership, connection, resilience, and relationships, I’ve been spending a lot of time thinking about empathy versus compassion over the past year and Why Leaders Must Choose Compassion Over Empathy. In fact, in my virtual presentations on personal connection, I quickly became aware of the buzzwords associated with […]

Speakers Inc, San Diego has available to present Employee Engagement and Business Culture Speakers to open or close your next Salt Lake City, Utah event or conference. Speakers Inc, San Diego is a leading speaker platform that brings you excellent employee engagement and culture speakers that delivers keynotes over 500 times per year. Our culture […]

If you’ve ever seen expectant parents in a baby shop, you’d know that pregnancy is a life stage that usually triggers an avalanche of consumerism and to find Pink Sheets. I (thankfully) never tallied what I spent during my pregnancy, I just know that becoming a mum, while filling my heart, has drained my wallet […]

On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX team. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The […]

I’m coming to you from 30,000 feet, on my way to join my friend Jeff Glover for the Live Unreal Retreat in Traverse City, Michigan. I can’t wait to see some familiar faces and meet more amazing real estate agents after my Customer lesson learned. You know when someone references how long ago something happened […]

In other words, workers burned out by the “hustle culture” so recently prevalent have decided to either quit their jobs — or perhaps even more damaging to businesses — disengage themselves from where they are working. In a brilliant article in a recent edition of the Wall St. Journal, Lindsay Ellis and Angela Yang reveal that what we’ve been […]

Something about the past seems much more romantic than the future so Are you more attracted to the PAST or the FUTURE?. Maybe it’s because the past is a time we can look back on with nostalgia, or perhaps it’s because the future is an unknown quantity. Whatever the reason, it seems like many people […]

How your company’s career page is deterring candidates from applying. Every employee at your company can make or break a customer’s experience. That’s why it’s so important to ensure employees not only understand your company’s story, but also how they fit into it. Why does your company exist? Is there alignment between your stated mission, vision, and […]

Easter is obviously when Christians celebrate a miracle that is central to our faith in Creating Distinction. We are also in the seasons of Ramadan and Passover. Although my work here is never intended to be about any particular set of spiritual beliefs, it struck me when thinking about these observances that having faith — […]

With all the recent fervor over the confrontation between Will Smith and Chris Rock at the Oscars® over a comment made about Jada Pinkett Smith, there’s one character I have yet to Change Your Perspective, Improve Your Response to see explored in the aftermath: G.I. Jane. Several years ago, when I was building my business […]

If you’re a sports fan like I am, this is a great time! March Madness launches shortly YOUR highlight reel — but today, eyes are on the free agents signing new contracts in the NFL. All-day long, sports networks are showing highlight reels of a player’s performance. However, when you examine who gets paid the […]

The pandemic may be easing up in many parts of the world, but its effects will forever shape how we live, work and shop so here are 3 Strategies to Reach Post-COVID Customers The past two years have brought unbelievable challenges and changes. Throughout the uncertainty, people have evaluated their priorities and lifestyles. A full 50% […]