Kerry Bodine - Voice of Customer Experience

  • Author: Speakers Inc
Reading time: 3 min
  • Word Count: 522
Read the news article

Celebrate Customer Appreciation Month with Kerry Bodine — The Voice of Customer Experience

April is Customer Appreciation Month, a perfect time to reflect on the relationships that truly drive your business forward — your customers. But appreciating customers goes beyond discounts or thank-you notes. It’s about crafting experiences that make them feel seen, heard, and valued — every single time.

That’s where Kerry Bodine comes in. As a globally recognized Customer Experience (CX) expert, Kerry helps companies do more than just thank their customers — she helps them transform how they engage with them.

Customer Appreciation Month: Time to Level Up Your CX
This April, don’t just say “thank you.” Show your customers you care by reimagining the way they experience your brand.

Empower your team to be The Voice of Customer Experience:

  • Put customers at the heart of your business decisions
  • Turn appreciation into long-term loyalty
  • Use empathy as a strategic advantage

So, What Is Customer Experience?
The voice of Customer Experience (CX) is the total journey a customer has with your brand — from the first impression to long after a purchase. It includes every interaction, emotion, and expectation along the way. Great CX builds loyalty, trust, and advocacy. Poor CX? That drives customers away, fast.

 “The sum of all interactions a customer has with your brand — and how those interactions make them feel.”

Why Kerry Bodine?
Kerry isn’t just another speaker; she’s a pioneer in journey mapping and co-founder of Bodine & Co., a consultancy that partners with global brands to redesign their customer experiences from the ground up. With a foundation in design thinking and an unshakable belief in empathy-driven innovation, Kerry’s keynotes are more than informative — they’re a wake-up call to the Voice of Customer Experience in business.

Her speaking topics are as relevant as they are impactful:

  • Customer Journey Mapping: Learn how to visualize and improve every touch point.
  • Emotional Engagement: Discover how feelings shape loyalty and lifetime value.
  • CX Strategy & Innovation: Build smarter, more human-centered experiences.

Audiences Love Her Energy & Insight

Whether she’s speaking to C-suites at Fortune 500 companies or leading workshops for cross-functional teams, Kerry’s delivery is clear, captivating, and actionable. Her style blends storytelling with real-world data, giving audiences both the why and the how behind CX transformation.

Kerry is the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business”, a game-changing book that continues to influence CX leaders worldwide. She’s also a regular contributor to top-tier publications and media outlets, sharing CX insights that drive business growth and customer loyalty.

Why Book Kerry Bodine for Your Next Event?

  1. She helps companies connect empathy to ROI
  2. She inspires cross-functional action across departments
  3. She leaves audiences thinking differently about customer experience

Ready to deliver a wow-worthy keynote that changes the way your team thinks about customers?

Book Kerry Bodine today through Speakers Inc and experience the emotional power behind world-class CX as the Voice of Customer Experience.

Hashtags: #CustomerExperience #KerryBodine #CXLeadership #BusinessInnovation #SpeakersInc #CustomerJourney #EmpathyInBusiness #KeynoteSpeaker

Contact us at Speakers Inc and follow us on Twitter

The Voice of Customer Experience

Speaker Listing

Was this article helpful?

Further articles you may enjoy:

  • (15)

How to Find Keynote Speakers can be the difference between a good event and a memorable one. Whether you’re a meeting planner or a corporate booker, securing the right speaker is crucial for engaging your audience, delivering a powerful message, and ensuring your event’s success. The process, however, can seem overwhelming due to the vast […]

  • August 19, 2024
  • (2)

The most important question for leaders today is: “How can we lead with empathy and adaptability in a rapidly changing world?” In today’s dynamic and unpredictable environment, leaders face unprecedented challenges—from technological disruptions and global crises to shifting workforce expectations and evolving customer demands. Empathy and adaptability have become critical leadership qualities that enable leaders […]

  • January 23, 2023
  • (10)

The Virtual Keynote Revolution: How Online Events Are Reshaping the Speaking Industry The Shift from In-Person to Virtual Keynote Events The global events landscape is undergoing a fundamental transformation. Once defined by large hotel ballrooms, conference centers, and meticulously coordinated travel arrangements, the speaking industry is now embracing an era where the stage is any […]

  • December 13, 2024
  • (10)

With all the recent fervor over the confrontation between Will Smith and Chris Rock at the Oscars® over a comment made about Jada Pinkett Smith, there’s one character I have yet to Change Your Perspective, Improve Your Response to see explored in the aftermath: G.I. Jane. Several years ago, when I was building my business […]

  • December 19, 2022
  • (113)

A common problem new pilots struggle with is avoiding a PIO or pilot-induced oscillation. So how do we Stop the Cycle as We’re all familiar with the concept of overcorrecting in a car. A deer runs out, you’re driving tired, you’re near the edge of the road, and you yank the wheel the other direction […]

  • December 22, 2022
  • (10)

The Status Quo of Crisis Preparedness Puts You at a Disadvantage—and It’s Time For That To Change. Over the last couple of years, I’ve found myself increasingly frustrated with my industry, the crisis management profession. To put my frustration simply, the status quo of crisis preparedness and crisis management no longer suffices and, as a […]

  • January 18, 2023
  • (4)

BEING MINDFUL OF MINDSETS and The Power of a Growth Mindset by Grant Driver In July 2019, I experienced one of the most significant and yet most daunting moments of my career as a professional speaker.  I had been invited by Discovery Healthcare to present a 3-hour workshop to thirty Neurosurgeons on my research into […]

  • January 23, 2023
  • (13)

In the realm of event planning, the synthesis of logistics and emotion; practicality and inspiration, defines the fine balance that meeting planners must navigate. Tasked not only with orchestrating flawless execution but also with crafting experiences that resonate with attendees long after the event concludes, meeting planners recognize the pivotal role of Transformative Influence of […]

  • March 5, 2024

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.