Kerry Bodine - Voice of Customer Experience

  • Author: Speakers Inc
Reading time: 3 min
  • Word Count: 522
Read the news article

Celebrate Customer Appreciation Month with Kerry Bodine — The Voice of Customer Experience

April is Customer Appreciation Month, a perfect time to reflect on the relationships that truly drive your business forward — your customers. But appreciating customers goes beyond discounts or thank-you notes. It’s about crafting experiences that make them feel seen, heard, and valued — every single time.

That’s where Kerry Bodine comes in. As a globally recognized Customer Experience (CX) expert, Kerry helps companies do more than just thank their customers — she helps them transform how they engage with them.

Customer Appreciation Month: Time to Level Up Your CX
This April, don’t just say “thank you.” Show your customers you care by reimagining the way they experience your brand.

Empower your team to be The Voice of Customer Experience:

  • Put customers at the heart of your business decisions
  • Turn appreciation into long-term loyalty
  • Use empathy as a strategic advantage

So, What Is Customer Experience?
The voice of Customer Experience (CX) is the total journey a customer has with your brand — from the first impression to long after a purchase. It includes every interaction, emotion, and expectation along the way. Great CX builds loyalty, trust, and advocacy. Poor CX? That drives customers away, fast.

 “The sum of all interactions a customer has with your brand — and how those interactions make them feel.”

Why Kerry Bodine?
Kerry isn’t just another speaker; she’s a pioneer in journey mapping and co-founder of Bodine & Co., a consultancy that partners with global brands to redesign their customer experiences from the ground up. With a foundation in design thinking and an unshakable belief in empathy-driven innovation, Kerry’s keynotes are more than informative — they’re a wake-up call to the Voice of Customer Experience in business.

Her speaking topics are as relevant as they are impactful:

  • Customer Journey Mapping: Learn how to visualize and improve every touch point.
  • Emotional Engagement: Discover how feelings shape loyalty and lifetime value.
  • CX Strategy & Innovation: Build smarter, more human-centered experiences.

Audiences Love Her Energy & Insight

Whether she’s speaking to C-suites at Fortune 500 companies or leading workshops for cross-functional teams, Kerry’s delivery is clear, captivating, and actionable. Her style blends storytelling with real-world data, giving audiences both the why and the how behind CX transformation.

Kerry is the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business”, a game-changing book that continues to influence CX leaders worldwide. She’s also a regular contributor to top-tier publications and media outlets, sharing CX insights that drive business growth and customer loyalty.

Why Book Kerry Bodine for Your Next Event?

  1. She helps companies connect empathy to ROI
  2. She inspires cross-functional action across departments
  3. She leaves audiences thinking differently about customer experience

Ready to deliver a wow-worthy keynote that changes the way your team thinks about customers?

Book Kerry Bodine today through Speakers Inc and experience the emotional power behind world-class CX as the Voice of Customer Experience.

Hashtags: #CustomerExperience #KerryBodine #CXLeadership #BusinessInnovation #SpeakersInc #CustomerJourney #EmpathyInBusiness #KeynoteSpeaker

Contact us at Speakers Inc and follow us on Twitter

The Voice of Customer Experience

Speaker Listing

Was this article helpful?

Further articles you may enjoy:

  • (8)

Over three decades or so I’ve been involved with more than a dozen businesses providing Inspired Leadership. All but one has been extremely successful*. The key and consistent factor to their success is leadership that inspires the teams to strive for excellence. An inspirational leader is the catalyst for creativity and innovation.  Inspired Leadership doesn’t […]

  • April 22, 2023
  • (4)

We are all spending a lot of time inside our homes. How much do you REALLY need? For those whose homes are a disorganized clutter zone, this could be stressful and result in more anxiety than isolating already brings to the table. If you are constantly tripping over stuff on the floor, and having to […]

  • December 20, 2022
  • (25)

Heading to Dallas from Kansas City recently, I heard the familiar tone of the voice over the intercom start up and to Self Care When Burned: “Ladies and Gentlemen, we’ve got a full flight to Dallas today…” Travel is BACK and flights are almost always full again, so I couldn’t be surprised by what came […]

  • February 28, 2023
  • (27)

We’re thrilled to bring back our Speakers Inc Virtual Speaker Showcase in 2026 and this edition is proudly focused on spotlighting the exceptional speaker talent emerging from South Africa. This isn’t just another webinar. It’s a curated, high-production showcase designed to present dynamic speakers to the people who book them such as corporate event planners, […]

  • September 30, 2025
  • (4)

Pride Month 2025 Spotlight: Greg R. Baird – A Voice for Unity, Advocacy, and Authentic Change At Speakers Inc., Pride Month is not only a celebration, it’s a call to elevate voices that have long championed equity, inclusion, and community empowerment. This year, we are honored to spotlight Greg R. Baird, a nationally recognized speaker, […]

  • June 6, 2025
  • (15)

Elyse Archer: The Sales Speaker Rewriting the Rules of Success In the ever-evolving landscape of sales, where trust, authenticity, and personal branding have become non-negotiables, event planners are constantly seeking voices that cut through the noise. Enter Elyse Archer—a globally recognized speaker whose magnetic stage presence and actionable strategies are redefining what it means to […]

  • May 6, 2025
  • (68)

Utah’s Best Keynote Speakers: Why Your Next Conference Needs a Taste of the Beehive State! There’s something about Utah that’s magical—not just the scenic landscapes or the endless outdoor adventures but also the growing roster of incredible keynote speakers who call the Beehive State home. Planning a conference? These Utah-based speakers bring a unique blend […]

  • November 13, 2024
  • (14)

A Guide to Becoming and mastering the art of Speaking. Public speaking is an art form that, when mastered, can open doors to limitless opportunities. Whether you’re an aspiring keynote speaker or looking to enhance your communication skills, the journey to becoming a professional public speaker involves dedication, continuous learning, and a commitment to connecting […]

  • November 14, 2023

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.