Kerry Bodine - Voice of Customer Experience
- Author: Speakers Inc
- Word Count: 522
Read the news article
Celebrate Customer Appreciation Month with Kerry Bodine — The Voice of Customer Experience
April is Customer Appreciation Month, a perfect time to reflect on the relationships that truly drive your business forward — your customers. But appreciating customers goes beyond discounts or thank-you notes. It’s about crafting experiences that make them feel seen, heard, and valued — every single time.
That’s where Kerry Bodine comes in. As a globally recognized Customer Experience (CX) expert, Kerry helps companies do more than just thank their customers — she helps them transform how they engage with them.
Customer Appreciation Month: Time to Level Up Your CX
This April, don’t just say “thank you.” Show your customers you care by reimagining the way they experience your brand.
Empower your team to be The Voice of Customer Experience:
- Put customers at the heart of your business decisions
- Turn appreciation into long-term loyalty
- Use empathy as a strategic advantage
So, What Is Customer Experience?
The voice of Customer Experience (CX) is the total journey a customer has with your brand — from the first impression to long after a purchase. It includes every interaction, emotion, and expectation along the way. Great CX builds loyalty, trust, and advocacy. Poor CX? That drives customers away, fast.
“The sum of all interactions a customer has with your brand — and how those interactions make them feel.”
Why Kerry Bodine?
Kerry isn’t just another speaker; she’s a pioneer in journey mapping and co-founder of Bodine & Co., a consultancy that partners with global brands to redesign their customer experiences from the ground up. With a foundation in design thinking and an unshakable belief in empathy-driven innovation, Kerry’s keynotes are more than informative — they’re a wake-up call to the Voice of Customer Experience in business.
Her speaking topics are as relevant as they are impactful:
- Customer Journey Mapping: Learn how to visualize and improve every touch point.
- Emotional Engagement: Discover how feelings shape loyalty and lifetime value.
- CX Strategy & Innovation: Build smarter, more human-centered experiences.
Audiences Love Her Energy & Insight
Whether she’s speaking to C-suites at Fortune 500 companies or leading workshops for cross-functional teams, Kerry’s delivery is clear, captivating, and actionable. Her style blends storytelling with real-world data, giving audiences both the why and the how behind CX transformation.
Kerry is the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business”, a game-changing book that continues to influence CX leaders worldwide. She’s also a regular contributor to top-tier publications and media outlets, sharing CX insights that drive business growth and customer loyalty.
Why Book Kerry Bodine for Your Next Event?
- She helps companies connect empathy to ROI
- She inspires cross-functional action across departments
- She leaves audiences thinking differently about customer experience
Ready to deliver a wow-worthy keynote that changes the way your team thinks about customers?
Book Kerry Bodine today through Speakers Inc and experience the emotional power behind world-class CX as the Voice of Customer Experience.
Hashtags: #CustomerExperience #KerryBodine #CXLeadership #BusinessInnovation #SpeakersInc #CustomerJourney #EmpathyInBusiness #KeynoteSpeaker
Contact us at Speakers Inc and follow us on Twitter
The Voice of Customer Experience
Speaker Listing
Further articles you may enjoy:
- (7)
Leaders…You Don’t Need To Have All The Answers for when Juli Shulem was in high school, there was a teacher that had a brilliant line when he was asked a question that he didn’t know the answer to in the moment. He would state: “That is beyond the scope of this course,” with a smile. […]
- December 18, 2022
- (31)
Booking a Keynote Speaker in 2025 when the world of events is evolving—fast. Whether you’re planning a leadership summit, corporate offsite, or global conference, your keynote speaker is no longer just an opener, they’re a catalyst for engagement, transformation, and brand alignment. So what are the biggest trends influencing how event planners when Booking a […]
- April 6, 2025
- (13)
Celebrating Pride 2024 season is upon us once again, a time of celebration, reflection, and advocacy for the LGBTQ+ community and its allies. As we embark on Celebrating Pride 2024, we are reminded of the progress we’ve made and the challenges that lie ahead. This year’s festivities promise to be especially memorable, with a lineup […]
- June 4, 2024
- (15)
In today’s fast-paced, ever-changing world, one thing has become abundantly clear: Authentic Leadership Matters more than ever. It’s not about being perfect or having all the answers—it’s about leading with integrity, vulnerability, and a genuine connection to your team. Authentic leadership is the foundation for building trust, fostering collaboration, and achieving meaningful results that go […]
- November 18, 2024
- (4)
How to make change work for you, As human beings, we don’t look at change and think, “Hmmm I want more of that.” Given my own relationship to and with change, I challenged myself to figure out why this is true. Why do we avoid change? Why does change create stress, fear and uncertainty? The […]
- December 13, 2022
- (17)
The move from individual contributor to people manager is more than just a title change. It’s a fundamental shift in how you create value. Where you were once measured by the quality of your own work, you’re now responsible for the success of others. And that shift comes with a whole new set of rules […]
- September 2, 2025
- (8)
What are the warning signs of an empty resilience tank? HOW TO KNOW WHEN IT’S TIME TO PAUSE In my experience, there are four primary indicators that tend to show up each time my resilience tank is running low. They don’t always show up in the same order but, without fail, they will show up […]
- February 10, 2023
- (40)
Dunder Mifflin Leadership Wisdom Part Two – Recognition is the Fuel of Motivation Welcome back to the Dunder Mifflin School of Leadership, where we draw inspiration from the legendary antics of The Office’s Michael Scott, Jim Halpert, Dwight Schrute and the rest of the zany cast. A very quick recap of last week’s note – these […]
- October 5, 2023
