In the rapidly evolving digital landscape, businesses are increasingly turning to Artificial Intelligence (AI) in Artificial Intelligence: Revolutionizing Customer Service. AI technologies, such as chatbots, machine learning, and natural language processing, are transforming the way companies interact with their customers, leading to more efficient, personalized, and satisfactory service experiences. This article explores how AI is revolutionizing CX service and highlights the insights of four renowned experts in the field: Jay Baer, Dan Gingiss, Brittany Hodak, and Blake Morgan.
The Role of AI in CX
AI in customer service encompasses various technologies designed to Revolutionizing these Customer Service interactions.
Here are some key ways AI is making a significant impact:
Expert Insights on AI in Customer Experience
To delve deeper into the benefits and implications of AI in customer service, let’s turn to the insights of four leading experts: Jay Baer, Dan Gingiss, Brittany Hodak, and Blake Morgan.
Jay Baer: The Convince & Convert Guru
Jay Baer is a marketing and customer experience expert, author, and founder of Convince & Convert, a digital marketing and customer experience consultancy. Baer’s expertise lies in helping businesses use technology to enhance their customer interactions.
Why Jay Baer is an Expert:
Proven Track Record: Jay Baer has worked with numerous Fortune 500 companies, helping them implement innovative customer experience strategies.
Authoritative Voice: He is the author of several best-selling books on marketing and customer experience, including “Hug Your Haters” and “Talk Triggers.”
Thought Leadership: Baer is a sought-after speaker and thought leader, known for his practical insights and engaging presentation style.
Jay Baer on AI in Customer Service: Baer emphasizes that AI can significantly improve cx service by enabling faster and more accurate responses. He advocates for the use of AI to create memorable customer experiences, noting that personalized interactions foster greater customer loyalty.
Dan Gingiss: The Customer Experience Coach
Dan Gingiss is a customer experience speaker, author who focuses on helping businesses create remarkable customer experiences that drive loyalty and word-of-mouth marketing.
Why Dan Gingiss is an Expert:
Diverse Experience: Gingiss has held senior roles in customer service, marketing, and social media at companies like Discover Financial Services and McDonald’s.
Engaging Communicator: He is known for his dynamic speaking style and ability to translate complex concepts into actionable strategies.
Authoritative Work: Gingiss authored “Winning at Social Customer Care,” a guide to using social media for superior customer service.
Dan Gingiss on AI in Customer Service: Gingiss believes that AI can enhance the customer experience by providing more efficient and consistent service. He points out that AI-powered tools can handle routine inquiries, allowing human agents to focus on creating more personalized and meaningful interactions.
Brittany Hodak: The Superfan Generator
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who specializes in turning customers into superfans. She is the co-founder of The Superfan Company, a firm that helps brands cultivate loyal customer bases.
Why Brittany Hodak is an Expert:
Innovative Approach: Hodak’s approach to customer experience focuses on creating emotional connections and memorable experiences.
Industry Recognition: She has received numerous awards for her work in customer engagement and brand loyalty.
Compelling Speaker: Hodak is a highly regarded speaker known for her energetic and inspiring presentations.
Brittany Hodak on AI in Customer Service: Hodak highlights the importance of using AI to enhance, rather than replace, human interactions. She argues that AI can provide valuable data and insights that help businesses understand their customers better and deliver more personalized and impactful experiences.
Blake Morgan: The Customer Experience Futurist
Blake Morgan is a customer experience futurist, author, and keynote speaker who helps companies understand and prepare for the future of customer service. Her work focuses on the intersection of technology and customer experience.
Why Blake Morgan is an Expert:
Futuristic Insights: Morgan’s expertise lies in predicting and shaping the future of customer experience through technology and innovation.
Prolific Author: She is the author of “The Customer of the Future,” which explores how AI and other technologies are transforming customer expectations.
Influential Voice: Morgan is a regular contributor to Forbes and the host of The Modern Customer Podcast.
Blake Morgan on AI in Customer Service: Morgan believes that AI is essential for meeting the evolving expectations of modern customers. She emphasizes that AI can help businesses provide faster, more efficient service and create seamless omnichannel experiences.
Why These Experts Are Essential for Your Next Conference
Jay Baer, Dan Gingiss, Brittany Hodak, and Blake Morgan are not only experts in customer experience but also engaging and insightful speakers who can provide valuable takeaways for any audience. Here’s why you should consider them for your next conference:
Conclusion
AI is changing customer service by enabling faster, more personalized, and more efficient interactions. Experts like Jay Baer, Dan Gingiss, Brittany Hodak, and Blake Morgan provide valuable insights into how businesses can leverage AI to enhance their customer service strategies. By incorporating their expertise into your next conference, you can equip your audience with the knowledge and tools they need to succeed in the evolving landscape of AI in CX.
For more information on booking these experts, visit their profiles:
Jay Baer
Dan Gingiss
Brittany Hodak
Blake Morgan
Contact us at Speakers Inc and follow us on Twitter
No results available
Mastering Nonverbal Communication: The Transformative Power of Body Language Coaching with Kristin Bock In our fast-paced, communication-heavy world, mastering the art of nonverbal communication can be a game-changer. Enter Kristin Bock, a body language expert and founder of Body Language Blueprints, who helps professionals leverage nonverbal cues to enhance their personal and professional interactions. In […]
Booking a Keynote Speaker in 2025 when the world of events is evolving—fast. Whether you’re planning a leadership summit, corporate offsite, or global conference, your keynote speaker is no longer just an opener, they’re a catalyst for engagement, transformation, and brand alignment. So what are the biggest trends influencing how event planners when Booking a […]
Ouch!’Death by PowerPoint.’ That’s the commonly used term. Yet Mr Gates’ programme itself is not inherently evil and why you can do better without slides. Jim Nelson, a man who served as a translator between the American and Russian troops in Bosnia, tells a story about the Russians watching with bemused fascination as their unlikely […]
Pride Month 2025 Spotlight: Greg R. Baird – A Voice for Unity, Advocacy, and Authentic Change At Speakers Inc., Pride Month is not only a celebration, it’s a call to elevate voices that have long championed equity, inclusion, and community empowerment. This year, we are honored to spotlight Greg R. Baird, a nationally recognized speaker, […]
A Generational Keynote Speaker helps today’s diverse workforce, the generational gap is one of the biggest challenges organizations face. From Baby Boomers to Gen Z, each generation brings a unique set of perspectives, work styles, and values. This diversity can be an incredible asset, but it also comes with communication hurdles, differing expectations, and sometimes […]
Zigazoo is the new “TikTok” for kids. In a nutshell, it’s an education/entertainment app, which engages students in meaningful learning and problem-solving activities whilst entertaining them. It doesn’t seem so harmful, does it? But, is it safe for kids? Zigazoo, the new “TikTok” for kids. The terms of service (but not the app description) clearly […]
When it comes to hosting a successful conference or corporate event with Atlanta’s Dynamic Motivational Speakers, the impact of a compelling keynote speaker cannot be overstated. In Atlanta, Georgia, a city known for its vibrant culture and innovation, there is a plethora of inspirational speakers who can elevate your event to new heights. In this […]
Tom Goodwin: The Trends Futurist Redefining Marketing and Innovation In a world obsessed with following trends, Tom Goodwin stands out for questioning them. He’s not the kind of speaker who walks on stage to reaffirm what everyone already believes. Instead, Tom challenges assumptions, pokes holes in comfortable narratives, and demands that we look at the […]
No results available
Our Mission:
© All rights reserved 2025. Designed using Voxel
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |