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Keynote Topics
10 Guiding Principles For Winning Tomorrow’s Business
Synopsis
Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase.
Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and-true business models they built themselves around disappeared.
Messages
Learn the 10 defining strategies for a customer-experience-focused company
Implement new techniques to shift the entire company from being product-focused to being customer-focused
Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences
Create a leadership development and culture plan for your organization to create lasting change
Who should attend?
Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer […]
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer trends, Blake is at the forefront of shaping the customer experiences of tomorrow.
Blake Morgan’s career is a testament to her passion for customer experience. Her journey began in the trenches of customer service, where she honed her skills and developed a keen understanding of the nuances of customer engagement. Over the years, Blake has transformed this foundation into a multifaceted career as a thought leader, author, and speaker. Her work is characterized by a blend of practical insights and innovative strategies, making her a sought-after voice in the industry.
Her expertise is underpinned by her extensive research and understanding of emerging technologies. Blake is adept at identifying trends and leveraging technological advancements to enhance customer experience. She has a unique ability to translate complex concepts into actionable strategies, helping organizations navigate the ever-evolving landscape of customer expectations. Blake Morgan insights are not just theoretical; they are grounded in real-world applications that drive tangible results.
As an author, Blake Morgan has penned several influential books on customer experience, including “The Customer of the Future” and “More is More.” These works have been widely acclaimed for their depth of knowledge and practical advice. Her writing delves into the future of customer experience, exploring how businesses can adapt to changing consumer behaviors and technological advancements. Through her books, Blake provides a roadmap for organizations to stay ahead of the curve and deliver exceptional customer experiences.
Blake Morgan’s influence extends beyond her writing. She is a highly sought-after keynote speaker, known for her dynamic presentations and engaging style. Her talks are infused with energy and passion, leaving audiences inspired and equipped with actionable insights. Blake’s ability to connect with her audience and convey complex ideas in a relatable manner has made her a favorite at conferences and corporate events around the world.
In addition to her speaking and writing, Blake serves on the boards of several organizations, where she contributes her expertise to shape the future of customer experience. Her board memberships reflect her commitment to advancing the field and her belief in the power of strategic leadership. Blake’s involvement in these organizations allows her to stay at the forefront of industry developments and influence the direction of customer experience initiatives on a broader scale.
Blake Morgan stands as a beacon of excellence in the field of customer experience. Her insightful perspectives, strategic acumen, and visionary approach have positioned her as a leading voice in the industry. As a keynote speaker, author, and board member, Blake Morgan leverages her expertise to guide organizations toward excellence in customer engagement and business growth. Her dynamic presentations, extensive research, and practical insights make her a top choice for event planners seeking to provide their audiences with valuable and actionable takeaways.
With a track record of delivering impactful results and a passion for empowering organizations to thrive in the digital age, Blake Morgan is a compelling choice for any event or initiative focused on elevating the customer experience.
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The Customer of the Future is a groundbreaking book by renowned customer experience expert Blake Morgan. This insightful guide delves into the evolving landscape of consumer behavior, highlighting the transformative impact of emerging technologies and shifting customer expectations. Morgan expertly navigates the reader through the intricacies of the modern customer journey, offering a strategic roadmap […]
A leadership playbook for making customer experience a core aspect of your business with Customer-Focused Leadership. The 8 Laws of Customer-Focused Leadership In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are […]
Chris Bertish has become a sought after global motivational keynote and TEDx guest speaker. Whether talking at corporate events or schools, his tale of overcoming obstacles to get halfway around the globe for the Mavericks competition final always has audiences clinging to the edge of their seats. There’s an authenticity to this material that makes […]
Erica Dhawan stands at the forefront of 21st-century leadership, recognized globally as an authority on teamwork, collaboration, and innovation. With a remarkable blend of insight, expertise, and practical strategies, she guides organizations through the challenges and opportunities of our digital age. Named among the top 50 management thinkers in the world by Thinkers50, Erica Dhawan […]
As a top rated business facilitator, NCAA national rowing champion, U.S. Marine Corps Officer, corporate vice-president, business owner, MBA, world traveler, inspirational author, renowned global business coach, and devoted husband, Chris Steely has a vast array of life and leadership experience. As the Director of Coaching for the world’s top business coaching company, Chris has […]
Clara Durodié is a technology strategist specializing in the business and governance of artificial intelligence (AI) in financial services. She is internationally recognized for her expertise, advising Boards of leading financial institutions, think-tanks, governments, and academia. She also mentors AI startups on governance, funding and growth strategy. She is consistently named on numerous global lists […]
Mike Staver, CEO of The Staver Group, has earned a reputation as a bold, no-nonsense leadership coach who inspires change and growth in leaders across various industries. Often referred to as a “rebel with a cause,” Mike challenges leaders to confront their realities and face their fears head-on. He helps them take decisive action, enabling […]
Sara Sutton, known as the “Queen of Remote Work,” has revolutionized the way professionals and companies view remote employment. With over 20 years of experience in the online job market industry, she has been a pioneering advocate for flexible work environments, long before they became a mainstream necessity. Sara’s leadership and vision have not only […]
Arjun is Managing Partner of Cogknition Analytics, a strategy and analytics firm with offices in Chicago, Seattle, and Washington DC. Prior to Cogknition he was a senior executive at GES, serving as Senior Vice President of Analytics and Insights. He was also an award-winning Professor at the Illinois Tech Stuart School of Business, having played a […]
Ellie Doty epitomizes the fusion of marketing brilliance and brand innovation, boasting an illustrious 18+ year career that has left an indelible mark on iconic global brands. With a strategic acumen honed through her tenure with industry giants like KFC, Taco Bell, Chili’s, and Burger King, Ellie has navigated the intricate landscape of multi-location marketing […]
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