Blake Morgan: Customer Experience Futurist

  • Blake Morgan is the author of two influential books on customer experience, including the bestselling “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business.” 
  • Her articles and insights offer invaluable guidance to businesses seeking to navigate the evolving landscape of customer expectations.
  • Renowned for her dynamic and engaging presentations, Blake captivates audiences with her forward-thinking approach to customer experience..
  • As a board member of Minerva, a leading customer service AI software company, Blake Morgan plays a pivotal role in shaping the future of customer engagement.

Travel & Fee Range:**

  • Travels from: Calabasas, CA, USA
  • **Fee range: $10,001 - $20,000
5/5
5/5 (4 reviews)

Keynote Topics

10 Guiding Principles For Winning Tomorrow’s Business

Synopsis

Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase.

Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and-true business models they built themselves around disappeared.

Messages

Learn the 10 defining strategies for a customer-experience-focused company
Implement new techniques to shift the entire company from being product-focused to being customer-focused

Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences

Create a leadership development and culture plan for your organization to create lasting change

Who should attend?

Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer […]

Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer trends, Blake is at the forefront of shaping the customer experiences of tomorrow.

Blake Morgan

Blake Morgan’s career is a testament to her passion for customer experience. Her journey began in the trenches of customer service, where she honed her skills and developed a keen understanding of the nuances of customer engagement. Over the years, Blake has transformed this foundation into a multifaceted career as a thought leader, author, and speaker. Her work is characterized by a blend of practical insights and innovative strategies, making her a sought-after voice in the industry.

Her expertise is underpinned by her extensive research and understanding of emerging technologies. Blake is adept at identifying trends and leveraging technological advancements to enhance customer experience. She has a unique ability to translate complex concepts into actionable strategies, helping organizations navigate the ever-evolving landscape of customer expectations. Blake Morgan insights are not just theoretical; they are grounded in real-world applications that drive tangible results.

As an author, Blake Morgan has penned several influential books on customer experience, including “The Customer of the Future” and “More is More.” These works have been widely acclaimed for their depth of knowledge and practical advice. Her writing delves into the future of customer experience, exploring how businesses can adapt to changing consumer behaviors and technological advancements. Through her books, Blake provides a roadmap for organizations to stay ahead of the curve and deliver exceptional customer experiences.

Blake Morgan’s influence extends beyond her writing. She is a highly sought-after keynote speaker, known for her dynamic presentations and engaging style. Her talks are infused with energy and passion, leaving audiences inspired and equipped with actionable insights. Blake’s ability to connect with her audience and convey complex ideas in a relatable manner has made her a favorite at conferences and corporate events around the world.

In addition to her speaking and writing, Blake serves on the boards of several organizations, where she contributes her expertise to shape the future of customer experience. Her board memberships reflect her commitment to advancing the field and her belief in the power of strategic leadership. Blake’s involvement in these organizations allows her to stay at the forefront of industry developments and influence the direction of customer experience initiatives on a broader scale.

Blake Morgan stands as a beacon of excellence in the field of customer experience. Her insightful perspectives, strategic acumen, and visionary approach have positioned her as a leading voice in the industry. As a keynote speaker, author, and board member, Blake Morgan leverages her expertise to guide organizations toward excellence in customer engagement and business growth. Her dynamic presentations, extensive research, and practical insights make her a top choice for event planners seeking to provide their audiences with valuable and actionable takeaways.

With a track record of delivering impactful results and a passion for empowering organizations to thrive in the digital age, Blake Morgan is a compelling choice for any event or initiative focused on elevating the customer experience.

View All Speakers and follow us on Twitter

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

Talent Storefront

Explore talent products
  • (9) Views
The Customer of the Future

The Customer of the Future is a groundbreaking book by renowned customer experience expert Blake Morgan. This insightful guide delves into the evolving landscape of consumer behavior, highlighting the transformative impact of emerging technologies and shifting customer expectations. Morgan expertly navigates the reader through the intricacies of the modern customer journey, offering a strategic roadmap […]

  • Author: Blake Morgan
  • Category: Speaker Books
  • (14) Views
Customer-Focused Leadership

A leadership playbook for making customer experience a core aspect of your business with Customer-Focused Leadership. The 8 Laws of Customer-Focused Leadership In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are […]

  • Author: Blake Morgan
  • Category: Speaker Books

You may be interested in...

  • (46)
Captain Larry Brudnicki

Captain Larry Brudnicki experience as the real-life Captain of the Coast Guard ship that performed two dramatic rescues during the Perfect Storm amount to only 100 hours of a 30-year career of assessing risks, making decisions and inspiring teamwork. Captain Larry Brudnicki retired from the Coast Guard in March 2002 after 30 years of active […]

  • Travels from: Concord, NH
  • Leadership Speakers
  • (18)
DJ Casey Connor

DJ Casey Connor is an internationally recognized celebrity DJ/Entertainer, highly sought after by an impressive collection of A-list clientele. Her dynamic approach to the turntables has given her a coveted celebrity following. Casey brings a fresh, feminine perspective to the events she DJ’s for. Casey Connor Entertainment is an entertainment/events company run by female DJ […]

  • Travels from: Los Angeles, CA
  • Mobile DJ
  • (63)
Walter Bond

Walter Bond is a name synonymous with perseverance, transformation, and success. From humble beginnings as a college reserve player to becoming an NBA starter and now a Hall of Fame motivational speaker, Bond’s journey epitomizes the essence of hard work, determination, and excellence. Throughout his career, Walter has mastered the formula for greatness, a formula […]

  • Travels from: Boca Raton, FL
  • Motivational Speakers
  • (30)
Jim Knight

Jim Knight is a renowned keynote speaker, author, and training and development expert known for his expertise in helping organizations of all sizes achieve excellence and what he often refers to as “rock star” status. With a background in education and a passion for helping individuals and organizations reach their full potential, Jim Knight has […]

  • Travels from: Winter Garden, FL
  • Motivational Speakers
  • (33)
Jann-Mardenborough-1

Jann Mardenborough’s journey is one of the most inspiring real-life transformations in modern motorsport—a bold leap from virtual racing to real-world podiums. Catapulted into fame through his extraordinary rise from gaming enthusiast to professional racing driver, Jann’s story resonates deeply with fans and audiences worldwide. His unique blend of resilience, innovation, and passion serves as […]

  • Travels from: London, UK
  • Racing Drivers
  • (49)
Ali Brown

Ali Brown provides business coaching and advice to over 250,000 followers via her social media channels, and her Glambition® Radio show. Humble Beginnings Ali Brown, a native of Fairfield County, Conn., cut her teeth in marketing in her early 20s, starting as an account assistant at Mosby Consumer Health in Boston and working her way […]

  • Travels from: Scottsdale, AZ
  • Leadership Speakers
  • (123)

Professional tennis player and sports speaker Anna Kournikova, known for her beauty and celebrity status, has made her one of the most well known tennis player in the industry. In 2000, Anna was ranked No. 8 in the world and has been named No. 1 in the world in doubles at various points in her […]

  • Travels from: Miami, FL
  • Sporting Speakers
  • (56)
  • (3)
Helena Cantrall

Helena Cantrall is a dynamic and accomplished event host and emcee, known for her magnetic personality and seamless ability to captivate audiences across various event formats. With a rich background in entertainment, public speaking, and event management, Helena brings energy, professionalism, and a unique blend of warmth and charisma to every stage she graces. Fluent […]

  • Travels from: New York, NY
  • Event Emcee
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel