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Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
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Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on LinkedIn
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Dr. Tye Caldwell stands at the forefront of innovation in the beauty industry, wielding a potent combination of entrepreneurial acumen, technological prowess, and a profound commitment to empowering beauty and barbering professionals worldwide. As the Co-founder and Chief Strategy Officer of ShearShare, Dr. Caldwell has etched his name as a visionary leader, dedicated to revolutionizing […]
After spending the early part of her career as an economist, and the last 10 years as a business executive at well-known technology companies, including Yahoo, Cornerstone, and Fox Audience Network, Jaime Hansen knows the challenges confronting women in business. But her take is different from current mainstream rhetoric, and she excels at engaging leaders […]
In a world teeming with motivational speakers and thought leaders, few individuals manage to stand out quite like Vishen Lakhiani. As a top inspirational keynote speaker, Vishen has transcended the boundaries of conventional personal development and self-help, captivating audiences around the globe with his unique approach to transformation and personal growth. With an unrelenting commitment […]
Kevin Gaskell’s journey embodies the transformative power of determination and adaptability. Initially setting his sights on Civil Engineering, he delved into the intricacies of the construction industry, honing his skills on notable projects. However, fate intervened when a serendipitous encounter with a job ad in the Sunday Times ignited his passion for automobiles. Joining Porsche […]
Maverick Carter, an entrepreneur and CEO, has significantly impacted the sports and media landscape and helped usher in a new era of athlete empowerment. As LeBron James’ longtime business partner and CEO of The SpringHill Company, Carter has channeled his passionate curiosity and determination to uplift others into building brands that develop authentic, award-winning content […]
Laura Brown is a luminary figure in the world of fashion media, renowned for her dynamic leadership as the Editor in Chief of InStyle, one of the foremost authorities in the industry. With an illustrious career spanning over two decades, Laura has left an indelible mark on the landscape of fashion and media, shaping trends, […]
Thom Singer is your next keynote speaker. His content will make your people think and take action (and he is fun and funny as a keynote speaker). Seeking the keynote speaker for your corporate or association conference? Planning a company meeting and need a presenter with strong content from a keynote speaker with an engaging style? In […]
Cam Marston is an author, advisor, radio talk show host, and top-rated keynote speaker on the trends shaping the workplace and marketplace. His presentations are informative, engaging, humorous, and full of concrete research that is tailored to his audience. Cam enlivens the data with anecdotes, tales from the real business world, attention-grabbing visuals, and quips […]
Ellie Shefi epitomizes resilience and determination. Despite enduring a lifetime of challenges, including abuse, homelessness, cancer, and ongoing health struggles, Ellie has consistently defied the odds and embraced a life of empowerment and service to others. Her journey is a testament to the power of mindset, resilience, and resourcefulness. As an attorney, entrepreneur, best-selling author, […]
Dr. Jordan Nguyen is renowned globally as a leading Human Futurist and Innovation Speaker, pushing the boundaries of what is possible in technology and humanity’s future. With a profound passion for merging cutting-edge technology with the potential of the human spirit, Dr. Nguyen captivates audiences with his visionary insights and transformative ideas. His work […]
After 20 years in the personal and professional development space, Kevin L McCrudden is better known as “Mr. Motivation and America’s CMO – Chief Motivation Officer.” Kevin L McCrudden is an international author, speaker and the only motivational and leadership speaker in American history to ever have a day of recognition passed by The United […]
YuJin Wong is a former lawyer and investment banker who has dedicated over 15 years of his life to empower people with his Mental Toughness coaching as a way to reach peak performance. He is an award-winning mental toughness expert and best-selling author who has worked with hundreds of high performance enterprises around the world. […]
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A full-service speaker booking agency is an organization that handles all aspects of speaker engagements, from identifying and recommending speakers based on event objectives, to negotiating contracts, and managing logistics. Agencies like Speakers Inc provide extensive support throughout the process, ensuring that the right speaker is matched to the right event, that all technical and logistical needs are met, and that the event runs smoothly. This includes handling travel arrangements, audio-visual requirements, and any special accommodations the speaker might need. By offering a comprehensive suite of services, a full-service agency allows event planners to focus on their overall event strategy and attendee experience without getting bogged down in the details of speaker management.
Speakers Inc Bureau distinguishes itself through a deep commitment to personalized service and a unique understanding of client and speaker needs. Our approach is built on more than 25 years of industry experience, enabling us to not only anticipate the needs of our clients but also to provide insightful recommendations that enhance event outcomes. We pride ourselves on our:
To find the perfect speaker for your event, you can start by visiting our website or contacting our client service team directly. We will discuss your event’s objectives, theme, audience demographics, and budget. Based on this information, we will provide you with a curated list of speaker recommendations who not only align with your goals but are also known for engaging and captivating audiences. You can also browse through our extensive speaker profiles online, which include detailed bios, speaking topics, and video clips of past engagements to help you make an informed decision.
Speakers Inc caters to a wide range of events, including corporate meetings, conferences, educational workshops, leadership retreats, and public seminars. Our speakers specialize in various topics such as business, technology, health, education, motivation, and more, making us a versatile partner capable of servicing diverse event needs.
Booking a speaker through Speakers Inc is straightforward:
On the day of the event, a dedicated Speakers Inc coordinator can be available to manage the speaker’s schedule, ensure all technical requirements are met, and assist with any last-minute changes. This on-site support is designed to ensure that the speaker’s presentation goes as smoothly as possible, allowing event organizers to focus on their guests and overall event execution.
Speakers Inc manages all travel logistics for speakers, including flights, accommodations, and local transportation. We ensure that travel is efficient and meets the needs of both the speaker and the event, relieving you of the administrative burden and potential complications of managing these details.
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