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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series […]
Mike Lee is a globally recognized keynote speaker, internationally sold author, and coach who shares high-performance leadership lessons from inside the hearts and minds of the NBA’s elite. With over 15 years of experience working with basketball’s top 1%, including NBA MVPs Steph Curry and Joel Embiid, Mike has cultivated a deep understanding of the […]
In a world filled with inspiring stories of perseverance and triumph, the journey of Kyle and Brent Pease stands out as a testament to the power of determination, inclusion, and the unbreakable bonds of brotherhood. These two brothers have defied the odds, surmounting incredible challenges to become an inspiration to countless individuals around the world. […]
Investigative journalist Sam Quinones is the best-selling author of Dreamland, the eye-opening chronicle of the causes underlying the American opioid crisis. Quinones’ work brought national attention to the topic, helping to breaking the silence and stigma surrounding the epidemic. Dreamland was honored as one of the best books of the year by Amazon.com, Slate.com, the Daily Beast, […]
Tom Crean is a highly respected basketball coach, known for his remarkable leadership and strategic acumen in collegiate basketball. With a career spanning over three decades, Crean has established himself as a transformative figure in the sport, leading teams to significant successes and nurturing the talents of numerous future NBA stars. His dynamic coaching style, […]
Aaron Bare is not your ordinary speaker; he’s a force of change, a beacon of inspiration, and a catalyst for growth. As a Change Agent, Human Profit Center, and Strategic Facilitator, Aaron brings a unique blend of expertise to every stage he graces. His insights have garnered attention from prestigious publications such as the Wall […]
As Chairman and CEO of A-Rod Corp, Alex Rodriguez stands at the intersection of leadership, innovation, and success. Dive into this comprehensive profile to explore the extraordinary journey of a visionary leader and discover why booking Alex Rodriguez for fireside chats can redefine your corporate conversations. About Alex Rodriguez: A Visionary Leader As Chairman and […]
Kondo Simfukwe, an acclaimed event emcee renowned for his dynamic presence, charismatic stage persona, and unparalleled ability to elevate any occasion. For over 12 years, Kondo has had the honor of standing on many stages to facilitate the relationship between the stars and the audience. Armed with cross-cultural experiences, a curiosity about people, an adaptability […]
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