Search....
CTRL+K
Search....
CTRL+K
Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
Contact us at Speakers Inc and follow us on Twitter
In order to view the below you must be logged in.
As one of the top mentalists worldwide, Kevin Viner has appeared on Penn and Teller: Fool Us, E!’s Busy Tonight, Masters of Illusion, Don’t Blink, AMC’s The Core, commercials for both T-Mobile and for the movie Now You See Me 2, and on the PBS documentary Johnny Carson: King of Late Night. As a corporate entertainer, Kevin has engaged top-level management with […]
James Lawrence, widely recognized as the Iron Cowboy, stands as a testament to human endurance and the power of determination. Renowned for his astonishing feat of completing 50 Ironman-distance triathlons in 50 consecutive days across 50 states, James Lawrence transcends the boundaries of physical achievement. His journey from a humble beginning in Calgary, Alberta, to […]
Jenna Banks is a dynamic force in the world of motivational speaking and personal development. As a best-selling author, professionally trained keynote speaker, event moderator, and facilitator, Jenna has dedicated her life to inspiring and empowering individuals and organizations to reach their highest potential. Her unique brand of inspiration, coupled with her engaging presentation style, […]
Erin King is a dynamic force in motivational speaking and energy management. Recognized by SUCCESS Magazine as one of the “Top 10 Must-See Motivational Speakers,” alongside luminaries like Jay Shetty and Mel Robbins, Erin has solidified her reputation as a leading expert in unlocking what she calls “Big Deal Energy®.” As the Chief Energy Officer […]
Britt Frank, LSCSW, SEP, is a distinguished professional in the field of psychotherapy and human behavior. With a solid educational background from Duke University and the University of Kansas, Britt has garnered extensive expertise in her field. Her commitment to her craft has earned her recognition as an award-winning adjunct instructor at the University of […]
Jason Hewlett is a captivating motivational speaker, seasoned emcee, and accomplished entertainer with a unique blend of humor, inspiration, and talent. Known for his energetic and interactive style, Jason has delighted and motivated audiences worldwide, helping them discover the power of personal authenticity and perseverance. Through his transformative storytelling and musical impressions, he creates a […]
Ron Garan is not your ordinary speaker. He’s a former NASA astronaut, highly decorated combat fighter, and a true explorer of both outer space and the depths of human potential. With 178 days spent in space and over 71 million miles traveled aboard the International Space Station (ISS), Ron Garan brings a wealth of experiences, […]
Dr. Tye Caldwell stands at the forefront of innovation in the beauty industry, wielding a potent combination of entrepreneurial acumen, technological prowess, and a profound commitment to empowering beauty and barbering professionals worldwide. As the Co-founder and Chief Strategy Officer of ShearShare, Dr. Caldwell has etched his name as a visionary leader, dedicated to revolutionizing […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
