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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Jennifer Keitt is a renowned communication and leadership speaker known for her dynamic and engaging presentations that inspire individuals and organizations to unleash their full potential. With over two decades of experience in the fields of communication, leadership, and personal development, Jennifer has become a trusted voice in guiding others towards achieving their goals and […]
First Sergeant Matt Eversmann’s harrowing experience during the Battle of Mogadishu, famously depicted in “Black Hawk Down,” has become a testament to courage and leadership under fire. His story not only highlights the chaos of combat but also underscores the profound lessons of duty and resilience that are essential in both military and civilian life. […]
In a world filled with inspiring stories of perseverance and triumph, the journey of Kyle and Brent Pease stands out as a testament to the power of determination, inclusion, and the unbreakable bonds of brotherhood. These two brothers have defied the odds, surmounting incredible challenges to become an inspiration to countless individuals around the world. […]
David Houle is a futurist, thinker and keynote speaker. He has always been slightly ahead of the curve. Houle is consistently ranked as one of the top futurists and futurist keynote speakers on the major search engines. He has keynoted numerous conferences across the country and internationally. In the last seven years he has delivered […]
From Why Coach of the San Francisco 49ers to leadership and sales speaker, bestselling author, and Chief Purpose Advisor, discover Paul Epstein path to become the most trusted voice on leading battle-tested teams and building purposeful culture through The Power of Playing Offense. Paul Epstein has been in the sports industry since his career began, […]
Katerina Cozias is an international on-camera host and live events emcee with a dynamic on-stage presence. Currently residing in Los Angeles, she is the producer & host of the morning radio talk show LA40. LA40 broadcasts digitally on LA Talk Radio. She is also a recurring host and collaborator with Afterbuzz TV, Book Circle Online, […]
With his contagious energy and actionable System, ALEX WEBER immediately impacts audiences and ignites record-breaking achievements! Alex is an Award-Winning Keynote Speaker, Champion Coach, Acclaimed Author, TV Host for NBC, and competitor on American Ninja Warrior. Alex is also the only person ever to Host and Compete on NBC’s American Ninja Warrior! Alex helps you […]
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]
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