Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Dr. Marcus Collins is an award-winning marketer, cultural translator, and best-selling author who has spent his career translating culture for brands and translating brands for culture. He currently serves as Clinical Assistant Professor of Marketing at Ross School of Business, University of Michigan and as a regular contributor to Forbes, where he writes about subjects ranging from […]
Rebecca Walker, a prominent figure in the literary world, a dedicated advocate for diversity, and a respected voice in the LGBTQ community. With a compelling blend of personal experience, intellectual insight, and a commitment to social change, Rebecca Walker captivates audiences worldwide as both an author and a keynote speaker. About Rebecca Walker: Rebecca Walker […]
DJ Pablo Bendr is an international music producer, DJ and pianist. His productions inhabit the terrain of melodic house, combining electronic dance elements with strong pop sensibility, featuring vocals from collaborating singers in the English and Spanish pop world. His songs currently rotate on several Top 40 radio stations across Chile, Argentina, Spain and California. […]
“The Doctor DJ” Miyuki left her career in science to pursue her lifelong passion – music. Now a rising EDM producer and DJ based in Chicago, USA, Miyuki is dedicated to creating music that moves not only the body, but also the heart. Drawing from her experiences of trauma, healing, and love, Miyuki tells her […]
Rachel Bogle is a seasoned event emcee, award-winning journalist, and accomplished anchor with over a decade of experience captivating live audiences and television viewers alike. Her dynamic presence, polished delivery, and ability to adapt to any event atmosphere make her a top choice for high-profile corporate events, conferences, and live shows. With her background in […]
Dara Torres is arguably the fastest female swimmer in America. She entered her first international swimming competition at age 14 and competed in her first Olympics a few years later in 1984. At the Beijing Games in 2008, Torres became the oldest swimmer to compete in the Olympics. When she took three silver medals — […]
Mark Noon is a distinguished speaker, executive coach, and author with over 25 years of expertise in military and civilian healthcare leadership. Renowned for his ability to inspire and empower leaders at every level, Mark has transformed organizations by equipping them with the tools and strategies needed for success. His career, which began as an […]
Karin Hurt inspires courage confidence, and innovation. A former Verizon Wireless executive, she’s known for growing courageous leaders, building great cultures, and inspiring high-performance teams. She’s the award Winning Author of five books including Courageous Cultures, and was named as in Inc. Great Leadership Speaker for her highly-interactive keynotes and executive programs. Karin Hurt | Performance Leadership She […]
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