Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Jim O Neill is a distinguished economist and former Commercial Secretary to the UK Treasury, recognized globally for his significant contributions to economic research and policy. Serving in the UK Treasury from 2015 to 2016, O’Neill played a pivotal role in shaping economic strategy during a critical period for the UK. His deep understanding of […]
Rachel Rodgers is the visionary force behind Hello Seven, a thriving enterprise dedicated to empowering women to redefine their relationship with money. As the founder of this multi-million dollar company, Rachel has emerged as a prominent figure in the realm of entrepreneurship and financial empowerment. Her accolades extend beyond the business world, as she has […]
Alden Mills is on a mission to help 100 million people Be Unstoppable. With more than 40 years of experience failing and succeeding in a vast array of different environments from sports, military, and business to nonprofits and community action groups, he learned success is driven by one vital factor – leadership – of oneself […]
Julie Solomon is a dynamic marketing expert and seasoned entrepreneur who has transformed countless lives through her groundbreaking podcast and influential online programs spanning over fifteen years. With a career that initially blossomed in the realm of public relations, representing some of the most notable music acts and thought leaders, Solomon transitioned seamlessly into the […]
April Dunford is an entrepreneur, an executive consultant, an angel investor and a board member. She specializes in assisting businesses turn complicated products into something people will love. In fact, April assists entrepreneurs, marketers, and sales teams. She believes that positioning is the key to standing out from the competition. If you want to take your […]
Sallie Krawcheck is one of the most influential and respected voices in the financial industry today. As the CEO and Co-Founder of Ellevest, a digital-first, mission-driven investment platform for women, she has redefined what it means to empower women financially. Her career spans some of the most significant financial institutions in the world, where she […]
DJ CLA is a dynamic and versatile mobile DJ, lighting up Las Vegas with her electrifying performances and exceptional ability to set the perfect tone for any event. With a reputation for blending high-energy beats and smooth transitions, her name has quickly become a sought-after entertainer for weddings, corporate events, private parties, and everything in […]
Orlando Jones Emcee is an award-winning actor, comedian, writer, and producer, celebrated for his versatile talent and expertise in technology. Founder of Legion of Creatives, he earned the first-ever Virtual Reality Emmy in 2015. Jones has collaborated extensively with digital thought leader Shelly Palmer, delving into generative AI, Web 3, and emerging technologies. A board […]
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