Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Bruce Turkel is a dynamic and sought-after speaker renowned for his expertise in branding, creativity, innovation, and leadership. With over three decades of experience in the advertising industry, Bruce has honed his skills as a captivating presenter who delivers actionable insights with humor and flair. His overarching theme, “it’s all about them,” challenges audiences to […]
Edgar Perez is one the world’s few business and technology visionaries who can light up a room with insightful and inspiring presentations on the impact of cutting-edge technologies, from 5G to Quantum Computing and from Artificial Intelligence and Cybersecurity to Web3 and the Metaverse. A published author and energetic keynote speaker, he is also an […]
Dr. Joy Buolamwini founded the Algorithmic Justice League to create a world with more equitable and accountable technology. Her TED Featured Talk on algorithmic bias has over 1.4 million views and her MIT thesis methodology uncovered large racial and gender bias in AI services from companies like Microsoft, IBM, and Amazon. Dr. Joy’s journey is […]
Chef Sean Sherman has dedicated his career to supporting and promoting Indigenous food systems and Native food sovereignty. Sean’s cooking style is based on pre-colonial Indigenous food systems, using only ingredients that are native to North America. His menus are inspired by the seasons and the land, featuring traditional ingredients like bison, hand-harvested wild rice, […]
Mark Black is a renowned resilience expert whose life story is a testament to the power of determination, perseverance, and the human spirit. Born with a life-threatening heart defect, Mark faced insurmountable odds from the very beginning. He underwent two open-heart surgeries before his first birthday, setting the stage for a life marked by extraordinary […]
Whitney Johnson is the CEO and co-founder of Disruption Advisors, a tech-enabled talent development company. Whitney is a globally recognized thought leader (named by Thinkers50 as a top #10 management thinker), author, keynote speaker, executive coach, and consultant; Whitney is the WSJ, USA Today and Amazon bestselling author of Smart Growth: How to Grow Your People to Grow Your Company (Harvard Business Press, […]
Natalia Bilbao is a renowned event host and emcee with over a decade of experience captivating audiences across diverse industries. Known for her energy, charisma, and bilingual proficiency in both English and Spanish, Natalie has established herself as a top choice for high-profile corporate, entertainment, and cultural events. Her ability to seamlessly engage with international […]
Jonas Koffler is the New York Times and Los Angeles Times bestselling co author of HUSTLE: The Power to Charge Your Life with Money, Meaning, and Momentum (Rodale, Penguin Random House Books), which Fortune called “a must-read.” It has been published in more than 10 countries. Having recovered from a stroke in his 20s, Jonas is a […]
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