Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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She’s founded multiple ventures, creating over 10,000 jobs and raising $200 million in capital. Her influence extends from boardrooms to NASDAQ spotlights, where she’s been honored globally for her impact with awards for her work, and recognized by major media outlets ranging from Fortune, Forbes, Entrepreneur, Newsweek, TIME, and CNBC, for her innovation. As the […]
Ryan Jenkins, CSP® (Certified Speaking Professional)™, is a globally recognized keynote speaker, virtual trainer, and a distinguished Wall Street Journal bestselling author. Renowned for his expertise in leadership, generational differences, team connection, and the future of work, Ryan delivers compelling talks that inspire audiences worldwide to navigate the complexities of the modern workplace with confidence […]
CLINT BELL is the master of ceremonies. Having been behind the microphone since a young age, Clint has become a professional MC, voice-over actor and fast-talker. His charming personality and vivacious voice has helped organizations like Rady Children’s Hospital, The San Diego Wine Festival, The Madeline School, and Tri-City Medical successfully raise awareness and funds. Clint’s […]
Rachel DeAlto is a Relationship and Communications Expert, Media personality, and Speaker. She is the Author of Relatable: How to Connect with Anyone Anywhere (Even if It Scares You) released on September 2021 via Simon & Schuster. She maintains a law degree, master’s in psychology, as well as an undergraduate degree in communications. Rachel DeAlto is […]
Amy Ashton is a force of comedic brilliance in the corporate world, renowned for her unique ability to blend humor with professional insight. With a career spanning over a decade, Amy has established herself as a sought-after conference comedian, known for her quick wit, engaging stage presence, and ability to tailor her performances to a […]
Electrifying speaker Jess Todtfeld has an incredible talent for inspiring audiences: his magnetic speeches are entertaining and teach audiences how to gain more results in various fields. With more than 20 years of experience in the media industry, Todtfeld helps CEOs, spokespeople, authors, experts and public relations representatives with achieving real results. From the beginning of his career, […]
Darryl Strawberry is more than a baseball legend; he embodies resilience, redemption, and the transformative power of faith. Revered for his formidable presence on the baseball diamond and his inspirational journey of personal redemption, Strawberry has transcended sports to become a beacon of hope and motivation for audiences worldwide. His impact extends beyond the game, […]
Brad Montgomery is an award-winning motivational speaker, happiness expert, and humorist who has captivated audiences across the globe. With a unique blend of humor, practical wisdom, and heartwarming stories, Brad inspires people to embrace happiness as a powerful tool for success. His dynamic presentations have made him a sought-after keynote speaker for corporate events, conferences, […]
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