Zeynep Ton: Organizational Strategist

Highlights:
  • Co-Founder and President – Good Jobs Institute
  • Professor of the Practice – MIT Sloan School of Management
  • Author of “The Good Jobs Strategy”

Formats:
Audience:
Outcomes:
Reviews: (0 reviews)
  • Travels from: Cambridge, Massachusetts
  • **Fee range: On Request

Keynote Topics

Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.

Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.

But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.

Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.

In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.

Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.

Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.

Zeynep Ton teaches MBA and executive education courses in operations management.  She received several awards for excellence in teaching both at HBS and MIT Sloan.  She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.

Zeynep lives in Cambridge, Massachusetts with her husband and four children.  A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.

Contact us at Speakers Inc and follow us on Twitter

Zeynep Ton | Organizational Strategy

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

Talent Resources

Talent resources available for download

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

Talent FAQ

View further speakers

  • (406)

David Goggins is a Retired Navy SEAL and is the only member of the U.S. Armed Forces to complete SEAL training (including two Hell Weeks), the U.S. Army Ranger School (where he graduated as Enlisted Honor Man) and Air Force Tactical Air Controller training. An accomplished endurance athlete, Goggins has completed over 60 ultra-marathons, triathlons, […]

  • Travels from: Nashville, TN
  • Adventure Speakers
  • (28)
Henry Evans

Henry Evans is the Founder and Managing Partner for Dynamic Results, LLC. In his career, Henry Evans has delivered more than 10,000 hours of Executive Coaching and also, more than 2000 hours of Change Management and Strategic Implementation services to clients. He applies the knowledge and experience gleaned from numerous successes and a failure in […]

  • Travels from: San Francisco, CA
  • Leadership Speakers
  • (23)
Bobby Flay

Bobby Flay, a celebrated culinary figure, restaurateur, and television personality, has been a cornerstone of the food industry for over three decades. Known for his charismatic presence and profound culinary skill, Flay has transformed American cuisine, creating dynamic dishes that celebrate flavors from around the world while remaining rooted in his signature Southwestern style. Bobby […]

  • Travels from: Los Angeles, CA
  • Chefs Speakers
  • (12)
Barry Allen Cohen

Here’s everything you get when you book with A Touch Of Class: Extremely talented DJ, Emcee Singer, Guitarist, ultimate music playlists, continuous music, music consultation, venue site visit, full professional state-of-the-art sound and lighting production, set up and breakdown. Being a musician in addition to being a Wedding DJ gives you the best of both […]

  • Travels from: Rancho Santa Fe, CA
  • Mobile DJ
  • (67)
  • (4)

Shane Feldman is a globally recognized leadership keynote speaker known for his unique ability to empower teams and create thriving, inclusive communities. With a decade of experience delivering customized, actionable insights, Shane has inspired millions to foster meaningful connections, drive engagement, and embrace the transformative power of collaboration in today’s rapidly evolving digital world. His […]

  • Travels from: Los Angeles, CA
  • Leadership Speakers
  • (16)
Dr. Dennis Cummins

Dr. Dennis Cummins is an internationally-acclaimed speaker, trainer, and #1 Best Selling Author of Turning Terrible into Terrific. He has been sharing his real-world strategies for business mastery and leadership communication from the stage for more than a decade. His quick-witted, straight-talking, no-nonsense style offers an entertaining dose of reality with heart. Despite his successes […]

  • Travels from: Scottsdale, AZ
  • Sales Speakers
  • (49)
Lisa Powell Graham

Lisa Powell Graham, MPA, is a trailblazing visionary leader, boasting over two decades of remarkable achievements in campaign management, strategic planning, fundraising, communications, and community organizing. With a passion for driving positive change and a proven track record of success, Lisa stands as a beacon of inspiration and expertise in her field. Lisa Powell Graham […]

  • Travels from: San Francisco, CA
  • Leadership Speakers
  • (7)
  • (3)
Sylvie di Giusto

Sylvie di Giusto is a renowned keynote speaker, author, and executive coach who has captivated audiences around the world with her profound insights into leadership, emotional intelligence, and personal branding. With a career spanning over two decades, Sylvie has become a trusted advisor to executives and professionals seeking to enhance their leadership capabilities and emotional […]

  • Travels from: Tampa, FL
  • Communication Speakers
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.