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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance. He has authored nine business books yet also won international stand-up comedy competitions. He’s earned six TV Emmys as a network talk and game show host yet […]
Jason Bevan is a globally recognized expert in creative innovation, storytelling, and marketing, renowned for his role as Head of Creative Development at Warner Bros. Studios. Based in London, Jason worked on some of the world’s biggest film franchises, pioneering groundbreaking marketing strategies that propelled blockbuster movies to international success. His expertise in engaging audiences […]
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry […]
Johnny Quinn is a keynote speaker, U.S. Olympian, and former NFL player who inspires audiences to break through their personal and professional barriers. His transformative speeches, grounded in resilience and peak performance, are sought after by corporations, organizations, and educational institutions worldwide. As a renowned expert on overcoming adversity and adapting to change, Johnny’s dynamic […]
A powerhouse of positivity, resilience, and personal development, Lisa Nichols has carved a niche for herself as a transformative force, captivating audiences worldwide with her dynamic presence and life-changing messages. Lisa’s journey is a testament to the transformative power of the human spirit. Born in Los Angeles, she faced numerous challenges in her early life, […]
Adrian Gostick is an expert in corporate culture, employee relations, and human resources management. With a prolific track record of successful publications, Adrian is renowned globally as a foremost thought leader in his field. His books, including “The Best Team Wins,” “All In,” and “The Carrot Principle” (a New York Times regular bestseller), illuminate the […]
Larry Weaver is a nationally-touring funny speaker and clean comedian. He delivers 100% clean humor that is highly professional, culturally sensitive, and hilariously funny. Larry grew up in the rural village of Saxapahaw, NC and spent much of his childhood working (involuntarily) on his uncle’s farm. From topping tobacco, to picking beans, to shucking corn, […]
Lili Gil Valletta is a distinguished authority in cultural intelligence and business transformation. As the co-founder and CEO of CIEN+, she has pioneered innovative strategies that help organizations harness the power of cultural diversity to drive growth and innovation. Her expertise and influence extend across various industries, making her a sought-after speaker for events focused […]
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