Holly Stiel is a renowned customer service expert, award-winning speaker, and hospitality industry pioneer. With decades of experience transforming customer interactions into memorable experiences, she captivates audiences with her engaging storytelling, humor, and deep industry insights. Holly’s groundbreaking approach to service excellence is rooted in empathy, attention to detail, and a passion for exceeding expectations. Whether addressing corporate teams, front-line employees, or executive leadership, Holly delivers actionable strategies that elevate service standards and drive customer loyalty.

Holly’s philosophy on customer service stems from her illustrious career as a trailblazing hotel concierge, where she learned firsthand that exceptional service is an art form. Her teachings empower organizations across industries to cultivate a service-oriented culture, creating meaningful connections that enhance both customer satisfaction and business success. Audiences leave her keynotes inspired and equipped with practical tools to transform their service approach from routine to remarkable.

Holly Stiel is a trailblazer in the world of customer service, credited as the first female concierge in the United States and a thought leader in service innovation. She honed her skills in the hospitality sector, setting new benchmarks for guest experiences and later applying these insights to a broad spectrum of industries, including healthcare, retail, and financial services.

Her expertise led her to develop the “Thank You Very Much” (TYVM) Service Model, a framework that helps professionals master the nuances of extraordinary customer service. Holly’s methodology is built on emotional intelligence, attentiveness, and problem-solving, empowering employees to turn ordinary transactions into memorable interactions. Through her consulting work and keynote presentations, she has influenced global brands and organizations, helping them achieve service excellence by fostering a mindset of genuine care and attentiveness.

As an accomplished author, Holly has penned several books on service culture, including “The Art and Science of the Hotel Concierge” and “Thank You Very Much: A Book for Anyone Who Has Ever Said, ‘May I Help You?'” Her written works serve as essential guides for organizations seeking to instill a customer-first mentality and build lasting customer relationships.

Holly’s influence extends beyond the stage and the page—she is a sought-after media contributor, regularly sharing her insights on the evolving landscape of customer service. Her ability to break down complex service concepts into relatable, actionable steps makes her a favorite among businesses striving to enhance their customer experience strategy.

Holly Stiel brings an unparalleled level of experience and authenticity to the stage, making her an ideal choice for businesses and organizations looking to elevate their customer service. Her engaging storytelling, real-world examples, and interactive approach make her keynotes not just informative but also transformative.

Event planners seeking a speaker who can seamlessly connect with diverse audiences will find Holly’s presentations refreshing and impactful. She tailors her message to address industry-specific challenges, ensuring that each session delivers maximum relevance and value. Whether speaking to small teams or large conferences, Holly’s ability to inspire, educate, and empower her audience ensures a lasting impression.

Beyond her dynamic speaking skills, Holly’s hands-on experience as a concierge and service consultant gives her unmatched credibility. She doesn’t just talk about customer service—she has lived it, mastered it, and taught it at the highest levels. This authenticity resonates with audiences, fostering a genuine commitment to implementing her strategies long after the event concludes.

Holly Stiel is a customer service visionary who transforms the way businesses and professionals approach service excellence. With a career rooted in hospitality and a reputation as an innovative thought leader, she delivers engaging keynotes that inspire meaningful change. Through her proven methodologies, best-selling books, and compelling presentations, Holly equips audiences with the tools needed to create outstanding customer experiences. Event planners looking for an expert who brings energy, expertise, and lasting impact to the stage will find Holly Stiel to be the perfect choice.

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Holly Stiel | Customer Service