Holly Stiel: Customer Service
- Highlights:
- First female concierge in the U.S. and an innovator in service excellence
- Developer of the "Thank You Very Much" (TYVM) Service Model
- Author of "The Art and Science of the Hotel Concierge" and "Thank You Very Much"
- Featured speaker for Fortune 500 companies, hospitality organizations, and service-driven industries
- Recognized thought leader and media contributor on customer service strategies
- Travels from: Weaverville, NC
- **Fee range: $5,001 - $10,000
Keynote Topics
Spirit In Service
Learn to feel like a world class concierge. In this stimulating seminar, Holly reveals the secret of her signature Neon Signs of Service; the spirit behind the skills. Participants will not only learn to think like a concierge, but how to take care of themselves as a service provider in order to provide sensational service. This is one of Holly’s most popular keynote speaking presentations.
Keep on Dancing
Holly will bring the house down in this rousing speech, and then build it back up with the dance that keeps on going. Have you ever heard your employees exclaim, “I’m in the weeds!”, “We’re slammed!”, “I’m getting slaughtered out there!” or “It’s a mess!”? Holly will show you how to tap into an entirely new rhythm in the workplace – and turn your war zone into a waltz!
Holly takes her favorite Neon Sign of Service — Keep on Dancing — and magnifies it into an entire service culture. With this one powerful idea, Holly can revolutionize the way you think about and deliver service at your company.
This presentation demonstrates why Holly is such a popular keynote speaker. In this presentation she teaches participants how to:
- Find the joy in delivering quality service
- Harness that positive energy—the more you give the more you get!
- Raise your fun quotient at work
- Access new ways to handle stressful situations with customers and coworkers
- Learn to maintain your rhythm no matter what!
This talk is best-suited to businesses that are extremely busy, such as large restaurants and hotels. The Keep On Dancing keynote is recommended for large audiences—it’s more fun to dance in a crowd!
Service is a Gift
How to Create and Sustain a Culture of Service
Holly reveals the five most important questions every employee needs the answers to. Riffing on the five “W”s that you learned in school—who, what, where, why and how—Holly has created an efficient practice that any employee can utilize no matter what kind of service they provide. She makes it look easy. With every employee asking and answering the same five questions, customers will appreciate a familiar standard of thoroughness and accuracy.
If you want to know how businesses renowned for their superior service manage to provide it consistently, Holly will show you how. This interactive talk introduces Holly’s foolproof formula for transforming your company into a service superstar.
This keynote is recommended for managers, supervisors and executives and is also available as a workshop.
Stellar service is a gift and Holly’s message is the gift that keeps on giving; once you open it everyone wins.
Open the Gate I`ll Show You The Way
This keynote shows another side of Holly. The content is appropriate for women’s` groups.
Read Full Bio
Holly Stiel is a renowned customer service expert, award-winning speaker, and hospitality industry pioneer. With decades of experience transforming customer interactions into memorable experiences, she captivates audiences with her engaging storytelling, humor, and deep industry insights. Holly’s groundbreaking approach to service excellence is rooted in empathy, attention to detail, and a passion for exceeding expectations. Whether addressing corporate teams, front-line employees, or executive leadership, Holly delivers actionable strategies that elevate service standards and drive customer loyalty.
Holly’s philosophy on customer service stems from her illustrious career as a trailblazing hotel concierge, where she learned firsthand that exceptional service is an art form. Her teachings empower organizations across industries to cultivate a service-oriented culture, creating meaningful connections that enhance both customer satisfaction and business success. Audiences leave her keynotes inspired and equipped with practical tools to transform their service approach from routine to remarkable.
Holly Stiel is a trailblazer in the world of customer service, credited as the first female concierge in the United States and a thought leader in service innovation. She honed her skills in the hospitality sector, setting new benchmarks for guest experiences and later applying these insights to a broad spectrum of industries, including healthcare, retail, and financial services.
Her expertise led her to develop the “Thank You Very Much” (TYVM) Service Model, a framework that helps professionals master the nuances of extraordinary customer service. Holly’s methodology is built on emotional intelligence, attentiveness, and problem-solving, empowering employees to turn ordinary transactions into memorable interactions. Through her consulting work and keynote presentations, she has influenced global brands and organizations, helping them achieve service excellence by fostering a mindset of genuine care and attentiveness.
As an accomplished author, Holly has penned several books on service culture, including “The Art and Science of the Hotel Concierge” and “Thank You Very Much: A Book for Anyone Who Has Ever Said, ‘May I Help You?'” Her written works serve as essential guides for organizations seeking to instill a customer-first mentality and build lasting customer relationships.
Holly’s influence extends beyond the stage and the page—she is a sought-after media contributor, regularly sharing her insights on the evolving landscape of customer service. Her ability to break down complex service concepts into relatable, actionable steps makes her a favorite among businesses striving to enhance their customer experience strategy.
Holly Stiel brings an unparalleled level of experience and authenticity to the stage, making her an ideal choice for businesses and organizations looking to elevate their customer service. Her engaging storytelling, real-world examples, and interactive approach make her keynotes not just informative but also transformative.
Event planners seeking a speaker who can seamlessly connect with diverse audiences will find Holly’s presentations refreshing and impactful. She tailors her message to address industry-specific challenges, ensuring that each session delivers maximum relevance and value. Whether speaking to small teams or large conferences, Holly’s ability to inspire, educate, and empower her audience ensures a lasting impression.
Beyond her dynamic speaking skills, Holly’s hands-on experience as a concierge and service consultant gives her unmatched credibility. She doesn’t just talk about customer service—she has lived it, mastered it, and taught it at the highest levels. This authenticity resonates with audiences, fostering a genuine commitment to implementing her strategies long after the event concludes.
Holly Stiel is a customer service visionary who transforms the way businesses and professionals approach service excellence. With a career rooted in hospitality and a reputation as an innovative thought leader, she delivers engaging keynotes that inspire meaningful change. Through her proven methodologies, best-selling books, and compelling presentations, Holly equips audiences with the tools needed to create outstanding customer experiences. Event planners looking for an expert who brings energy, expertise, and lasting impact to the stage will find Holly Stiel to be the perfect choice.
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Holly Stiel | Customer Service
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