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Keynote Topics
Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life
Losing customers is the biggest threat facing businesses today – and yet most companies don’t even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customer disappear in less than one hundred days. In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology – a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans.
His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.
Designed to dramatically enhance the bottom line of your business, Joey will share:
Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.
Creating Remarkable Experiences in the First 100 Days to Create Engaged, Long-Term Employees
Finding and keeping quality employees is one of the biggest challenges facing businesses today.
After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.
In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days methodology — a way of approaching your employee experience that will turn new hires into long-term, engaged, and committed team members. His presentation features research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.
Designed to dramatically enhance the bottom line of your business, Coleman will share:
Coleman’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. Audiences will leave with a proven roadmap for creating remarkable experiences that turn new hires into committed, engaged team members.
What Your Customers Expect from You Now and What You Need to Do About It
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. This trend that was already well in motion has been exacerbated by the pandemic, technological advancements, and a society that is increasingly working from home.
By focusing on the evolving expectations of prospects and customers, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts to grow market share, increase customer engagement, and foster long-term loyalty.
Joey Coleman will present an informative, inspirational, and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Coleman will teach you how to take advantage of this shift by creating remarkable interactions for your customers across the five growing categories of customer expectation: Familiarity, Anticipation, Convenience, Experience, and Similarity.
Designed to dramatically enhance the long-term viability and word-of-mouth reputation of your business, Coleman will show you:
Audience members will leave Coleman’s presentation with new insights about current customers’ expectations and experiences, as well as innovative ideas for enhancing experiences going forward.
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps businesses design engaging and sustainable systems that keep customers and employees loyal long after the initial interaction. Whether addressing corporate teams or large audiences, Joey captivates with actionable insights delivered in an engaging and memorable style.
Joey Coleman has helped countless organizations ranging from small startups to Fortune 500 companies improve their customer experiences and retention rates. His strategies are designed to ensure that businesses can create lasting, impactful relationships that drive growth and success. Joey’s unique perspective on human interaction, rooted in his diverse background in law, business, and marketing, makes him one of the most sought-after keynote speakers in the field of customer and employee engagement.
When organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.
Joey Coleman’s expertise lies in transforming how companies approach both customer experience and employee retention. His “First 100 Days” framework revolutionized the way businesses engage with customers and employees, emphasizing the critical importance of the initial relationship-building phase. This methodology is based on research and case studies showing that the first three months of interaction are essential in determining long-term satisfaction and loyalty.
Joey’s extensive background in law, business, and sales has provided him with a broad understanding of human psychology and behavioral dynamics. He has worked in a wide range of industries, including technology, healthcare, finance, and hospitality, gaining firsthand experience in crafting customer-centric solutions. This multidisciplinary experience allows Joey to offer practical, universal strategies that resonate across sectors. His proven success in implementing retention programs for some of the world’s most respected brands establishes him as a true authority in his field.
Joey’s professional journey has equipped him with the practical knowledge and skills to be a leading expert on customer and employee retention. Starting as a criminal defense lawyer, he honed his ability to read human emotions and motivations—skills that are essential for understanding the nuances of customer behavior. He then transitioned into roles in marketing and business consulting, helping organizations to communicate better and develop stronger relationships with their customers.
His “First 100 Days” philosophy has been adopted by companies around the globe, allowing them to increase customer satisfaction and lower attrition rates. Through years of consulting and speaking engagements, Joey has built a track record of measurable improvements in customer loyalty and employee retention, which is critical for the long-term success of any organization. With his deep industry knowledge and ability to deliver practical insights, Joey is uniquely qualified to guide businesses toward more meaningful relationships with their clients and workforce.
Joey Coleman’s authority as a top keynote speaker comes from his ability to implement strategies that produce tangible, measurable results for companies across industries. His insights on customer experience and employee retention have been featured in a range of leading publications and media outlets. Additionally, Joey is a bestselling author of Never Lose a Customer Again, a groundbreaking book that outlines how businesses can reduce churn by focusing on creating exceptional experiences during the first 100 days of a customer’s journey. The book has become a must-read for business leaders who are serious about long-term success.
Joey is frequently invited to speak at major industry conferences, corporate events, and executive retreats, where he shares his proven methods with senior leaders and teams eager to improve their customer and employee retention efforts. His track record of working with organizations of all sizes, including many Fortune 500 companies, further solidifies his position as a leading authority in customer experience and retention. His ability to deliver engaging, actionable presentations makes him a frequent and trusted choice for event planners worldwide.
Joey Coleman’s reputation for trustworthiness stems from his consistent track record of delivering results and exceeding expectations. His clients frequently comment on how he goes above and beyond to tailor his presentations to meet their specific needs, ensuring that every audience takes away valuable insights they can implement immediately. He builds trust by offering practical, research-backed strategies, and his focus on real-world results resonates with corporate clients who need proven solutions.
Joey’s years of consulting with top brands in various industries add to his credibility. He has worked closely with senior executives to address critical business challenges, proving that his strategies work at the highest levels of business. By drawing on actual case studies and customer testimonials, Joey demonstrates that his methods are not only effective but sustainable over time. His transparency, dedication to his clients’ success, and commitment to helping businesses grow make him a trusted partner for organizations worldwide.
Joey Coleman is a top keynote speaker who has mastered the art of customer experience and employee retention, helping organizations around the world foster stronger, more meaningful relationships. His “First 100 Days” framework and decades of experience in various industries have equipped him with unique insights and practical tools that businesses can implement right away to improve retention and satisfaction rates. Joey’s engaging presentation style, combined with his expert knowledge, makes him a valuable resource for any event.
Event planners who are looking for a speaker who can deliver both inspiration and actionable insights should strongly consider booking Joey Coleman. With the support of Speakers Inc, the process is streamlined and ensures the highest level of professionalism and success. By choosing Joey Coleman, organizations are investing in a proven expert who can transform customer experiences and employee engagement.
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Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of […]
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Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant […]
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry […]
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