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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Dr. Andrew Ng is a luminary in the field of artificial intelligence (AI), renowned for his groundbreaking work and visionary leadership. As the founder of DeepLearning.AI, he has spearheaded numerous initiatives to democratize AI education and make advanced AI techniques accessible to a global audience. His role as the Founder and CEO of Landing AI […]
Former NASA Astronaut and Air Force Colonel Cady Coleman is a veteran of two Space Shuttle missions and a six-month expedition aboard the International Space Station (ISS). Onstage, Coleman draws from her time at NASA and in extreme “remote work” situations to discuss team building, leadership, and innovation. With her extraordinary photos and videos, Coleman delivers a […]
Autumn Melody Thomas is an extraordinary singer, songwriter, and performer known for delivering electrifying performances that leave a lasting impact on audiences. With her soulful blend of R&B, pop, and contemporary sounds, Autumn brings a unique energy to the stage, captivating both intimate and large audiences alike. Whether performing at corporate events, private parties, or […]
Tom Goodwin is a dynamic and sought-after speaker who is at the forefront of innovation in marketing and artificial intelligence. With a career spanning over two decades, Tom has earned a reputation as a thought leader and visionary, constantly challenging the status quo and inspiring audiences around the world. His insights into the digital landscape […]
Kim Lear is a prominent figure in the realm of generational patterns and demographic shifts. As the founder and content director of Inlay Insights, she spearheads groundbreaking research that unveils cultural transformations, reshaping how organizations engage both their employees and consumers. With a unique blend of data analysis, compelling storytelling, wit, and actionable insights, Kim […]
DJ BLAZE is one of the hottest DJs in Las Vegas!! A musician from birth, a remixer, and a respected industry leader, he can truly do it all. Blaze performs on the Las Vegas strip at the top casinos and pool parties, and travels the country to DJ at the hottest nightclubs and events. He […]
Matt Mayberry is an internationally acclaimed keynote speaker and a leading global expert in leadership development, culture change, and organizational performance. With a background as a former NFL linebacker for the Chicago Bears, Matt transformed his career from the football field to the business world. His ability to inspire and motivate both leaders and teams […]
Andrea Guendelman is a writer, speaker, and entrepreneur who specializes in Expansive Leadership—helping individuals and organizations unlock potential through openness. She is a leading force in creating platforms for minority professionals and the tech industry. Through her own experiences as a Harvard-trained corporate lawyer and an entrepreneur, she co-created Bevisiblelatinx, Wallbreakers, and most recently, Speak – a […]
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