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Keynote Topics
Employees can also increase sales. They know things about their local customers that no centralized system can know. They know what the customers are asking for that the store or restaurant doesn’t have.
Of course, all this requires enough time to do the daily work and engage in improvement. Many low-wage employers think that increasing labor productivity means doing as much as possible with as few people as possible all working as quickly as possible.
But key aspects of great service can’t be speeded up. An IT system may find an answer quickly, but it can’t listen to the customer’s problem more quickly or with any empathy. Nor can thinking about improvement and experimenting with countermeasures be speeded up.
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology. In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The […]
Zeynep Ton is a professor, author and leading expert on operations management in retail and service businesses. She is a sought-after international keynote speaker who has spoken at major conferences worldwide on topics ranging from leadership and innovation to women in technology.
In 2017, Zeynep co-founded Good Jobs Institute, and she serves as the President. The non-profit organisation provides evaluations, workshops, and long-term collaborations to assist and support retail executives in transforming their businesses.
Zeynep has been researching and writing about business strategy for over 15 years, focusing on how companies can create good jobs and offer excellent customer service while still achieving superior returns to investors. In 2014, her work culminated in the publication of her book, The Good Jobs Strategy.
Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. She also wrote several Harvard Business School cases. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
Zeynep Ton teaches MBA and executive education courses in operations management. She received several awards for excellence in teaching both at HBS and MIT Sloan. She was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants and was featured by CNNMoney as one of eight young business school professors on the rise.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the U.S. on a volleyball scholarship from the Pennsylvania State University.
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Kimberley Blaine is an inspirational speaker, author and a nationally recognized mindfulness and positive-psychology thought-leader. Kimberley Blaine, Licensed Family Therapist, Mindfulness & Happiness Ambassador, is a licensed marriage and family therapist (LMFT) and is named one of the most powerful moms in social media by Working Mother Magazine. Kimberley, MA, MFT, has been named one […]
Jon Petz is a motivational speaker, author, and performance expert who captivates audiences with his unique blend of powerful storytelling, energy, and humor. With over 20 years of experience in the corporate and events industry, Jon has helped thousands of individuals and organizations discover their true potential, pushing them to achieve extraordinary results in their […]
Tyler Perry is a true renaissance figure in the world of entertainment, renowned for his unparalleled success as a director, playwright, screenwriter, producer, actor, author, and entrepreneur. The Birth of Madea and the Rise of the Chitlin’ Circuit In the early 1990s, Perry started his journey in the entertainment industry with a series of stage […]
Dr. Astrid J. Scholz is co-founder and CFO/COO of Armillaria, a tech-for-good company that creates digital infrastructure for more effectively and equitably mobilizing data, people, and capital towards addressing the most urgent challenges of our time. Astrid Scholz | Serial Entrepreneur Integrating contemporary innovations in technology, finance, and law, Armillaria is focused on the development […]
Farrah Khan has spent two decades raising awareness about the intersections of gender-based violence and equity through education, policy, and advocacy. She is a member of the Government of Canada’s Advisory Council on the Strategy to Prevent and Address Gender-Based Violence, former co-chair of the Ontario Government Provincial Roundtable on Violence Against Women, board member […]
Once upon a time, Kevin Mitnick was the most elusive cyber invader in history— coined by CNN, Fox News and other prestigious networks as, “The World’s Most Famous Hacker.” The World’s Most Famous Hacker? That’s quite the title, but trust us, it was one well-earned. As the most elusive computer break-in artist in history, Kevin’s legacy begins […]
Rick Lewis’s journey into the world of professional speaking and entertainment began with a passion for performance. He started as a street performer, mastering the art of captivating audiences with his charisma and humor. This early experience laid the foundation for his future success as a speaker and entertainer. Rick Lewis | Motivational Speaker As […]
Maja Kazazic is an internationally acclaimed keynote speaker, renowned for her resilience and transformational journey from being a survivor of the Bosnian genocide to a powerful advocate for the disabled community. Her experiences of overcoming unimaginable hardships, including losing her leg in a bombing at age 16, have given her insights into the power of […]
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