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Keynote Topics
10 Guiding Principles For Winning Tomorrow’s Business
Synopsis
Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase.
Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and-true business models they built themselves around disappeared.
Messages
Learn the 10 defining strategies for a customer-experience-focused company
Implement new techniques to shift the entire company from being product-focused to being customer-focused
Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences
Create a leadership development and culture plan for your organization to create lasting change
Who should attend?
Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer […]
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer trends, Blake is at the forefront of shaping the customer experiences of tomorrow.
Blake Morgan’s career is a testament to her passion for customer experience. Her journey began in the trenches of customer service, where she honed her skills and developed a keen understanding of the nuances of customer engagement. Over the years, Blake has transformed this foundation into a multifaceted career as a thought leader, author, and speaker. Her work is characterized by a blend of practical insights and innovative strategies, making her a sought-after voice in the industry.
Her expertise is underpinned by her extensive research and understanding of emerging technologies. Blake is adept at identifying trends and leveraging technological advancements to enhance customer experience. She has a unique ability to translate complex concepts into actionable strategies, helping organizations navigate the ever-evolving landscape of customer expectations. Blake Morgan insights are not just theoretical; they are grounded in real-world applications that drive tangible results.
As an author, Blake Morgan has penned several influential books on customer experience, including “The Customer of the Future” and “More is More.” These works have been widely acclaimed for their depth of knowledge and practical advice. Her writing delves into the future of customer experience, exploring how businesses can adapt to changing consumer behaviors and technological advancements. Through her books, Blake provides a roadmap for organizations to stay ahead of the curve and deliver exceptional customer experiences.
Blake Morgan’s influence extends beyond her writing. She is a highly sought-after keynote speaker, known for her dynamic presentations and engaging style. Her talks are infused with energy and passion, leaving audiences inspired and equipped with actionable insights. Blake’s ability to connect with her audience and convey complex ideas in a relatable manner has made her a favorite at conferences and corporate events around the world.
In addition to her speaking and writing, Blake serves on the boards of several organizations, where she contributes her expertise to shape the future of customer experience. Her board memberships reflect her commitment to advancing the field and her belief in the power of strategic leadership. Blake’s involvement in these organizations allows her to stay at the forefront of industry developments and influence the direction of customer experience initiatives on a broader scale.
Blake Morgan stands as a beacon of excellence in the field of customer experience. Her insightful perspectives, strategic acumen, and visionary approach have positioned her as a leading voice in the industry. As a keynote speaker, author, and board member, Blake Morgan leverages her expertise to guide organizations toward excellence in customer engagement and business growth. Her dynamic presentations, extensive research, and practical insights make her a top choice for event planners seeking to provide their audiences with valuable and actionable takeaways.
With a track record of delivering impactful results and a passion for empowering organizations to thrive in the digital age, Blake Morgan is a compelling choice for any event or initiative focused on elevating the customer experience.
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The Customer of the Future is a groundbreaking book by renowned customer experience expert Blake Morgan. This insightful guide delves into the evolving landscape of consumer behavior, highlighting the transformative impact of emerging technologies and shifting customer expectations. Morgan expertly navigates the reader through the intricacies of the modern customer journey, offering a strategic roadmap […]
A leadership playbook for making customer experience a core aspect of your business with Customer-Focused Leadership. The 8 Laws of Customer-Focused Leadership In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are […]
Kristin Bock, a dynamic force in the realm of nonverbal communication. Kristin is the founder of Body Language Blueprints, an innovative online platform dedicated to enhancing communication skills by leveraging the subtle art of body language. With a unique approach that merges scientific insights with practical applications, she empowers professionals to stand out in person, […]
John Register is a remarkable individual whose journey from athlete to motivational speaker has inspired countless individuals worldwide. As a two-time Paralympian and Paralympic Games Silver Medalist, he embodies the spirit of resilience and determination. Hailing from Oak Park, Illinois, Register’s life took an unexpected turn when a misstep over a hurdle during training for […]
As a seasoned emcee hailing from the vibrant city of San Diego, California, Angela Chee has etched her name in the annals of event management with her unparalleled expertise and captivating stage presence. With a career spanning over two decades, Angela Chee has mastered the art of transforming ordinary events into extraordinary experiences, leaving indelible […]
Jim Carroll is the world’s leading global futurists, trends, and innovation experts, with a massive global blue-chip client list. Over the last 25 years, more than 2 million people have shared his insight at his events. Jim’s global client list gives him a front-row seat to the high-velocity change that is occurring as disruption comes […]
Laura Schwartz Speaker is an internationally acclaimed keynote speaker, author, and television commentator with a background that spans politics, media, and leadership. Her dynamic presentations blend her real-world experiences in the White House with practical strategies that inspire organizations and individuals to succeed. As a former Director of Events for the Clinton Administration, she leveraged […]
Matt Havens is not your typical speaker. His uncanny ability to provide real-world solutions in a relatable and humorous way have made him one of the quickest up-and-coming speakers in the industry. His signature style began in corporate America, where by 25 he pitched the C-suite boardroom of a Fortune 25 company on his plan […]
Lisa-Marie Burnside has a passion for life, something that is apparent the moment you meet her. An avid fitness enthusiast and former marathon runner, she found herself on the hunt for something that would allow more self-expression and creativity, while still getting a great workout. Aerial dance was the answer. With over 10 years of […]
Shama Hyder is a visionary strategist for the digital age, a web and TV personality, a bestselling author, and the award-winning CEO of Zen Media – a global marketing and digital PR firm. She has been named the “Zen Master of Marketing” by Entrepreneur Magazine and the “Millennial Master of the Universe” by FastCompany.com. Shama […]
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