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Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organization’s DNA.
A leadership playbook for making customer experience a core aspect of your business with Customer-Focused Leadership.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, – and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer-Focused Leadership is a decision leaders must make every day, and this book shows you how:
Learn the Customer-Focused Leadership laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
Contact us at Speakers Inc and download our Mobile App
PUBLISHER: HarperCollins Leadership
PUBLISH DATE: 07/02/2024
PAGES: 256
ISBN-13: 9781400245956
ISBN-10: 1400245958
LANGUAGE: English
Blake Morgan is a Customer Experience Futurist. She’s a bestselling author, was named the Queen of Customer Experience by Meta, and was recognized globally as one of the top 40 female keynote speakers.
Her book, The Customer of the Future was recognized by “Business Insider” as one of the top 20 books executives are reading to deal with COVID-19. She lives with her husband, their two kids, and two dogs in Los Angeles, CA.
Blake Morgan stands as a luminary in the realm of customer experience, renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer […]
Zion Unmatched is an extraordinary, deeply inspirational photo essay follows elite wheelchair racer, wrestler, America’s Got Talent contestant, and Netflix documentary star Zion Clark. Zion Unmatched This stunning photographic essay showcases Zion Clark’s ferocious athleticism and undaunted spirit. Cowritten by New York Times best-selling journalist James S. Hirsch, this book features striking, visually arresting images and an […]
Work with What You Got is about Elite wheelchair racer, wrestler, and America’s Got Talent contestant Zion Clark joins with New York Times best-selling author James S. Hirsch for a stunning memoir—recounting childhood adversity, awe-inspiring perseverance, and self-invention. When a baby named Zion Clark was born in 1997 to an imprisoned, drug-addicted mother, his future […]
Unstoppable Teams by Three-time Navy SEAL platoon commander and founder of Perfect Fitness reveals how to put together teams that can accomplish any objective–by leveraging an unexpected set of values and priorities. SEALs and civilians operate in extremely different environments, but what makes both kinds of teams excel comes down to the same thing: service […]
In this truly remarkable life story “My Journey to the Top of the World”, Saray Khumalo shares her epic journey to the top of the Mount Everest. From her childhood in Zambia and Zaire, to a corporate career in South Africa, through marriage and motherhood, Saray harboured one overriding to reach the summits of the […]
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Beating Chains is about Rusty Labuschagne who has been through a trauma few have experienced and disclosed. In 2003, the successful Zimbabwean businessman, who ran a safari outfit, flew his own aircraft and had a fishing resort on Lake Kariba, was framed by a poacher, the police, and the courts and wrongfully convicted of drowning […]
A Wall Street Journal and Washington Post Bestseller, Own It is a new kind of career playbook for a new era of feminism, offering women a new set of rules for professional success: one that plays to their strengths and builds on the power they already have. Own It | Sallie Krawcheck Weren’t women supposed to have “arrived”? Perhaps with […]
Left to Tell: Discovering God Amidst the Rwandan Holocaust by Immaculée Ilibagiza is a deeply moving memoir that recounts the harrowing experience of the Rwandan genocide through the eyes of a survivor. Published in 2006, this bestselling book details Ilibagiza’s extraordinary journey of faith, survival, and forgiveness during one of the darkest periods of human […]
In Led by Faith: Rising from the Ashes of the Rwandan Genocide, Immaculée Ilibagiza delivers a profoundly moving and inspirational memoir that chronicles her harrowing experience during one of the most tragic events of the 20th century. This powerful narrative offers readers an intimate look into Ilibagiza’s life as she navigates the horrors of the […]
Molly’s Game is now a major motion picture, written and directed by Aaron Sorkin and starring Jessica Chastain, Idris Elba, Kevin Costner, and Michael Cera—the true story of “Hollywood’s poker princess” who gambled everything, won big, then lost it all. Molly’s Game Molly Bloom reveals how she built one of the most exclusive, high-stakes underground […]
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