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Keynote Topics
Delivering A World-Class Customer Experience: Lessons From The Mouse
Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.
Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.
Participants will learn:
Leading a Culture of Service Excellence: Lessons From The Mouse
Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.
In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence.
Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture.
Participants will learn:
Performance Excellence: The Employee Factor
An engaged workplace is one in which the organization’s mission, vision, and values are demonstrated consistently and naturally. In this kind of work environment employee performance, involvement, and loyalty are high and customer satisfaction is the primary focus of the entire team. Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.
Participants will learn how to:
Dennis Snow is a globally recognized expert in customer experience, leadership, and service excellence. With a distinguished career spanning over three decades, Dennis has dedicated his life to helping organizations create unforgettable customer experiences that drive loyalty and business success. His passion for service excellence stems from his 20 years with the Walt Disney Company, […]
Dennis Snow is a globally recognized expert in customer experience, leadership, and service excellence. With a distinguished career spanning over three decades, Dennis has dedicated his life to helping organizations create unforgettable customer experiences that drive loyalty and business success. His passion for service excellence stems from his 20 years with the Walt Disney Company, where he honed his expertise in delivering world-class customer service and operational excellence.
As a keynote speaker, consultant, and author, Dennis has inspired organizations across diverse industries to elevate their service culture and create lasting customer relationships. His dynamic presentations, filled with actionable insights and engaging storytelling, leave audiences motivated to implement meaningful changes in their organizations. With a client roster that includes Fortune 500 companies, healthcare institutions, financial organizations, and government agencies, Dennis has proven that exceptional customer service is the key to sustainable success.
Description
Dennis Snow’s expertise is rooted in real-world experience and a deep understanding of what it takes to build a service-driven culture. During his tenure at Walt Disney World, Dennis played a pivotal role in the company’s renowned customer service initiatives, helping to establish Disney’s reputation as a global leader in customer experience. His insights into creating seamless, customer-centric operations are drawn from his hands-on involvement in training and leadership development within Disney’s world-famous theme parks and resorts.
After his tenure at Disney, Dennis founded Snow & Associates, a consulting firm that specializes in helping businesses transform their customer service approach. His methodologies are based on the same principles that have made Disney a service icon: exceeding customer expectations, empowering employees, and fostering a culture of excellence. Through keynotes, workshops, and consulting engagements, Dennis equips businesses with the tools needed to improve customer satisfaction, increase brand loyalty, and drive revenue growth.
A highly sought-after speaker, Dennis has delivered keynote addresses and training sessions to audiences around the world. His engaging style, coupled with real-world examples and immediately applicable strategies, makes his presentations both impactful and memorable. He is the author of two best-selling books, Lessons from the Mouse and Unleashing Excellence, which provide readers with practical guidance on implementing superior customer service strategies. His thought leadership in customer experience has made him a go-to expert for organizations looking to differentiate themselves in competitive markets.
Why Event Planners Should Book Dennis Snow
Event planners seeking a keynote speaker who combines deep expertise with engaging delivery will find Dennis Snow to be an outstanding choice. His presentations are not only informative but also transformative, leaving audiences equipped with practical strategies they can immediately implement to improve their organization’s customer experience. Whether addressing corporate executives, frontline employees, or customer service leaders, Dennis tailors his message to ensure relevance and impact for every audience.
Dennis’ reputation for excellence is backed by glowing testimonials from event organizers and attendees who praise his ability to connect, inspire, and drive change. His extensive experience working with top-tier organizations ensures that his insights are grounded in best practices and proven methodologies. Moreover, his background with Disney adds a unique and compelling dimension to his keynotes, making his presentations both enlightening and entertaining.
In an era where customer expectations are higher than ever, Dennis Snow delivers the strategies and inspiration needed to create remarkable customer experiences. He provides audiences with a roadmap to achieving service excellence, fostering brand loyalty, and positioning their organization for long-term success.
Summary
Dennis Snow is a world-class customer experience speaker with a wealth of expertise in service excellence, leadership, and organizational culture. Drawing from his extensive background at Walt Disney World and his successful consulting career, Dennis provides actionable strategies that help businesses transform their customer service approach. His engaging keynotes and workshops leave audiences inspired and equipped to elevate their service culture. Event planners looking for a speaker who delivers both impact and inspiration will find Dennis Snow to be the perfect choice for their next event.
Hashtags:
#CustomerExperience #Leadership #ServiceExcellence #KeynoteSpeaker #DennisSnow #DisneyService #CustomerLoyalty #BusinessSuccess
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