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Keynote Topics
In this keynote or workshop, Scott McKain teaches how to create distinction.
He will show you how to deliver ultimate customer experiences® to earn customers for life.
The most important question we must confront is: “WHY would we get chosen instead of our competition?”
The five steps of an Ultimate Customer Experience®
THE ULTIMATE CUSTOMER EXPERIENCE
There is a stunning difference between what customers want and what most organizations offer. And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.
What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price. However, what creates client loyalty is a connection through personalization, differentiation, and emotion.
A critical question for you is: What is the ultimate experience that a customer could have as they do business with your organization? Scott McKain has vast experience and cutting-edge strategies on how to create distinction and deliver ultimate customer experiences®.
The five steps of an Ultimate Customer Experience®
How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of […]
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of this distinguished figure.
Scott McKain’s expertise lies in helping individuals and organizations carve their path to distinction. In a cluttered marketplace, where sameness prevails, Scott empowers his audience to differentiate themselves by delivering exceptional experiences. His philosophy revolves around the principle of standing out rather than blending in, thereby creating lasting impact and fostering loyalty.
Scott’s wisdom isn’t confined to the stage; it’s immortalized in his bestselling books. His literary contributions resonate with readers seeking actionable insights to propel their personal and professional growth. Titles such as “Create Distinction,” “Iconic,” and “All Business is Show Business” have garnered widespread acclaim, cementing Scott’s status as a thought leader in the realms of distinction, customer experience, and leadership.
Scott McKain’s keynote presentations are nothing short of transformative experiences. Combining eloquence, humor, and profound insights, Scott captivates audiences, leaving them inspired and equipped with tangible strategies for success. Whether addressing corporate leaders, entrepreneurs, or sales professionals, his presentations are tailored to resonate with diverse audiences, transcending industry boundaries.
In an era defined by digital connectivity, Scott McKain seamlessly transitions his expertise into the virtual realm. His virtual presentations are as engaging and impactful as his live performances, leveraging cutting-edge technology to deliver an immersive experience. Through virtual platforms, Scott continues to empower and inspire individuals worldwide, transcending geographical constraints.
Scott McKain’s unparalleled contributions to the world of speaking and thought leadership have earned him prestigious accolades. His distinctive style led to his induction into the Professional Speakers Hall of Fame, a testament to his enduring influence and exceptional delivery. Moreover, Scott’s remarkable content garnered him membership in the Sales and Marketing Hall of Fame, alongside luminaries such as Dale Carnegie, Zig Ziglar, and Og Mandino.
In conclusion, Scott McKain is more than just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a unique blend of expertise, eloquence, and humor, Scott captivates audiences worldwide, leaving a lasting impact that transcends the confines of the event venue.
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Dan Gingiss is a globally recognized customer experience keynote speaker, consultant, and author, known for his unique ability to turn ordinary customer interactions into extraordinary experiences. His philosophy centers on delivering remarkable customer experiences that not only meet but exceed expectations, transforming passive customers into enthusiastic brand advocates. Dan has spent over 20 years working […]
Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
David Avrin is a distinguished figure in the realm of marketing and branding, hailed as The Visibility Coach, he stands among the most sought-after speakers globally. With a captivating blend of high energy and content-rich presentations, David has captivated audiences throughout North America and across the globe. From Singapore to Dubai, his recent engagements have […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]
Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of […]
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