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Keynote Topics
In this keynote or workshop, Scott McKain teaches how to create distinction.
He will show you how to deliver ultimate customer experiences® to earn customers for life.
The most important question we must confront is: “WHY would we get chosen instead of our competition?”
The five steps of an Ultimate Customer Experience®
THE ULTIMATE CUSTOMER EXPERIENCE
There is a stunning difference between what customers want and what most organizations offer. And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.
What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price. However, what creates client loyalty is a connection through personalization, differentiation, and emotion.
A critical question for you is: What is the ultimate experience that a customer could have as they do business with your organization? Scott McKain has vast experience and cutting-edge strategies on how to create distinction and deliver ultimate customer experiences®.
The five steps of an Ultimate Customer Experience®
How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of […]
Scott McKain, a luminary in the field of distinction. Internationally renowned, Scott is not just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a captivating style and profound insights, Scott McKain has left an indelible mark on audiences worldwide. Let’s delve into the extraordinary journey and expertise of this distinguished figure.
Scott McKain’s expertise lies in helping individuals and organizations carve their path to distinction. In a cluttered marketplace, where sameness prevails, Scott empowers his audience to differentiate themselves by delivering exceptional experiences. His philosophy revolves around the principle of standing out rather than blending in, thereby creating lasting impact and fostering loyalty.
Scott’s wisdom isn’t confined to the stage; it’s immortalized in his bestselling books. His literary contributions resonate with readers seeking actionable insights to propel their personal and professional growth. Titles such as “Create Distinction,” “Iconic,” and “All Business is Show Business” have garnered widespread acclaim, cementing Scott’s status as a thought leader in the realms of distinction, customer experience, and leadership.
Scott McKain’s keynote presentations are nothing short of transformative experiences. Combining eloquence, humor, and profound insights, Scott captivates audiences, leaving them inspired and equipped with tangible strategies for success. Whether addressing corporate leaders, entrepreneurs, or sales professionals, his presentations are tailored to resonate with diverse audiences, transcending industry boundaries.
In an era defined by digital connectivity, Scott McKain seamlessly transitions his expertise into the virtual realm. His virtual presentations are as engaging and impactful as his live performances, leveraging cutting-edge technology to deliver an immersive experience. Through virtual platforms, Scott continues to empower and inspire individuals worldwide, transcending geographical constraints.
Scott McKain’s unparalleled contributions to the world of speaking and thought leadership have earned him prestigious accolades. His distinctive style led to his induction into the Professional Speakers Hall of Fame, a testament to his enduring influence and exceptional delivery. Moreover, Scott’s remarkable content garnered him membership in the Sales and Marketing Hall of Fame, alongside luminaries such as Dale Carnegie, Zig Ziglar, and Og Mandino.
In conclusion, Scott McKain is more than just a speaker; he’s a beacon of distinction, guiding individuals and organizations towards unparalleled success. With a unique blend of expertise, eloquence, and humor, Scott captivates audiences worldwide, leaving a lasting impact that transcends the confines of the event venue.
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Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of “26 Hot Speakers.” Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series […]
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Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
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Lior Arussy stands as an eminent figure, revered worldwide for his profound insights into Customer Experience and Strategy Execution. A luminary in his field, Lior embodies the convergence of visionary thinking, consulting prowess, and an unyielding commitment to transformative change. With over two decades of experience, he has spearheaded over 200 corporate transformations globally, earning […]
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