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Keynote Topics
You’ve heard it before. Over and over, in fact. “Improve your customer service.”
“Optimize the customer experience.” But what does that even mean?
Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.
You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a reputation as an accomplished emcee and host, effortlessly guiding large events with his trademark wit and wisdom. A New York Times bestselling author six times over and the visionary founder of five multi-million dollar companies, Jay Baer is a luminary whose insights have shaped the strategies of countless businesses worldwide.
Jay Baer’s journey to prominence is marked by a relentless pursuit of excellence and an unyielding commitment to innovation. His expertise lies at the intersection of customer experience, customer service, and marketing, areas in which he is widely regarded as a leading authority. Through a captivating blend of storytelling and real-world case studies, Jay’s speaking engagements transcend mere instruction, immersing audiences in a world of practical wisdom and actionable insights. With a keen eye for emerging trends and a deep understanding of consumer behavior, Jay empowers companies to harness the power of customer-centric strategies to drive unprecedented growth.
At events, Jay Baer commands attention with his dynamic stage presence and unparalleled ability to connect with audiences on a personal level. His speaking influence extends far beyond the confines of the stage, resonating long after the event has concluded. As a trusted advisor to iconic brands such as Caterpillar, Nike, IBM, and Allstate, Jay Baer brings a wealth of experience to the table, offering strategic guidance that transcends industry boundaries. With 32 of the FORTUNE 500 among his esteemed clients, Jay’s impact on the business landscape is nothing short of transformative.
In summary, Jay Baer epitomizes the epitome of excellence in the realm of keynote speaking, captivating audiences with his unparalleled insights and magnetic stage presence. As a Hall of Fame speaker, bestselling author, and visionary entrepreneur, Jay Baer’s influence extends far beyond the confines of the stage, shaping the strategies of iconic brands and inspiring audiences worldwide. With a compelling blend of expertise, charisma, and industry insight, Jay Baer is the ideal choice for event planners seeking to create unforgettable experiences for their attendees.
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Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin. Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth Word of mouth is directly responsible for 19% of all purchases, and influences as […]
Jay Baer’s Youtility offers a new business approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life. The difference between helping and selling is just two letters, but those two letters make […]
Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Haters are not your problem. . . .Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout […]
Heather R Younger is the Founder and CEO of Employee Fanatix, a prominent figure in the realm of employee engagement and consulting. Renowned as a captivating keynote speaker, Heather brings forth in valuable insights garnered from over 25,000 employee experiences. As a staunch advocate for diversity, equity, and inclusion, she stands as a beacon of […]
Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]
Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, […]
Lior Arussy stands as an eminent figure, revered worldwide for his profound insights into Customer Experience and Strategy Execution. A luminary in his field, Lior embodies the convergence of visionary thinking, consulting prowess, and an unyielding commitment to transformative change. With over two decades of experience, he has spearheaded over 200 corporate transformations globally, earning […]
Joey Coleman is an internationally recognized keynote speaker, educator, and thought leader specializing in customer experience and employee retention. With over two decades of experience across multiple industries, Joey has become a trusted resource for organizations seeking to improve their relationships with customers and employees. Known for his innovative “First 100 Days” methodology, Joey helps […]
Dan Gingiss is a globally recognized customer experience keynote speaker, consultant, and author, known for his unique ability to turn ordinary customer interactions into extraordinary experiences. His philosophy centers on delivering remarkable customer experiences that not only meet but exceed expectations, transforming passive customers into enthusiastic brand advocates. Dan has spent over 20 years working […]
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