Ryan Minton: Hospitality Speaker
Customer experience and employee engagement expert helping organizations boost loyalty, morale, and service excellence through proven hospitality leadership strategies.
- Highlights:
- Bestselling author whose people-centric approach is the catalyst for the success of market-leading brands
- Delivers strategies to motivate teams and create lasting change through positive leadership
- Engages audiences with compelling stories of business transformation and easy-to-implement tools and strategies for creating a culture where employees thrive and customer experience is alive
- Formats:
Keynote 45–60 min, workshops, leadership development sessions
- Audiences:
Executives, hospitality leaders, service-based companies, HR and culture leaders, corporate events focused on employee experience and customer loyalty
- Outcomes:
- Practical strategies to enhance employee engagement and reduce turnover
- Proven methods to elevate customer experience and loyalty
- Tools for leaders to create supportive, thriving workplace cultures
- Travels from: Delray Beach, FL
- **Fee range: $10,001 - $20,000
Keynote Topics
Thanks for Coming in Today!
Creating Cultures Where Employees Thrive & Customer Service is Alive
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for.
This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.
From Manager to Experience Maker
Elevating Service Excellence in Your Operation
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency.
Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Show Up Positive
Leadership Strategies for Operational Excellence
In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best.
Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Leading Sales Excellence
Transforming Guest Experiences at Every Level
Transform your business’s approach to sales from transactional to truly meaningful guest experiences. Ryan Minton delivers game-changing insights for leaders in hospitality, retail, restaurant and service-based businesses of all types. Through compelling success stories from both franchise and independent operations, discover how to create authentic guest connections in high-volume environments while maintaining brand excellence.
Leave with immediately implementable solutions for creating a customer-centric sales culture that drives both revenue and loyalty in your operation.
Talent Short Bio
Ryan Minton is a sought-after keynote speaker, hospitality veteran, and author who empowers organizations to create winning cultures that drive both customer loyalty and employee engagement. Drawing on leadership experience with Hilton, Marriott, and IHG, Ryan understands first-hand the challenges and opportunities leaders face in today’s competitive service economy. His presentations combine actionable strategies with inspiring real-world stories to show how businesses can unlock higher levels of guest satisfaction, strengthen team morale, and achieve consistent performance results.
Organizations book Ryan because he helps them discover how to empower frontline staff, build supportive workplace cultures, and turn employees into brand ambassadors. His insights are especially relevant for service-driven industries, but his lessons apply broadly to any business where customer loyalty and employee engagement are critical to success.
Read Full Bio
Ryan Minton is a visionary big-brand executive, best-selling author, and influential voice in crafting exceptional customer and employee experiences that drive meaningful business results. With a career spanning leadership roles at industry titans like Hilton, Marriott, and IHG, Minton has consistently delivered record-breaking revenues, profits, and engagement levels. His expertise in operational excellence and team leadership has positioned him as a sought-after keynote speaker for organizations looking to elevate their service culture and customer experience strategies.
Minton’s dynamic approach to leadership and service excellence has made him a go-to authority for brands that want to create unforgettable guest experiences and cultivate highly engaged employees. His ability to bridge the gap between frontline execution and corporate strategy has earned him widespread recognition. With an engaging and energetic speaking style, he captivates audiences, leaving them with actionable insights and a renewed passion for service and leadership.
As a senior executive with some of the world’s most recognized hospitality brands, Ryan Minton has a proven track record of transforming businesses through customer-centric strategies. He understands that success in any service industry hinges on the intersection of employee engagement and customer satisfaction. His methodology focuses on fostering a culture where employees feel valued, empowered, and inspired to deliver outstanding service, resulting in increased loyalty, revenue, and profitability.
A passionate advocate for leadership development, Minton emphasizes the importance of emotional intelligence, communication, and team motivation in delivering exceptional results. His keynotes and workshops are packed with actionable takeaways that help organizations build sustainable service cultures.
His dynamic and engaging speaking style ensures that audiences remain captivated while absorbing critical lessons on service excellence and leadership. Unlike many speakers who focus solely on theory, Minton brings real-world case studies and success stories that showcase the power of his methodologies. His presentations provide attendees with the tools and mindset to create memorable customer interactions, foster loyalty, and drive business success.
Furthermore, Minton’s deep understanding of employee engagement makes him an invaluable resource for organizations looking to enhance workplace culture. By demonstrating how happy employees lead to satisfied customers, he helps businesses achieve sustainable success. His ability to connect with audiences on both an intellectual and emotional level makes his presentations unforgettable and actionable.
Hashtags: #CustomerExperience #Leadership #ServiceExcellence #EmployeeEngagement #Hospitality #KeynoteSpeaker #BusinessSuccess
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Talent Videos
Ryan Minton | 2025 Speaker Demo Reel
This demo showcases Ryan's dynamic presentation style and proven expertise in positive leadership, employee engagement, and exceptional customer service.
Read Summary & Key Moments
Summary
Ryan Minton – Keynote Speaker Demo: Positive Leadership & Employee Experience Expert
Transform your next event with Ryan Minton, internationally recognized keynote speaker and best-selling author of “Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams” and “Thanks for Coming in Today!”
Perfect For: Corporate events, leadership conferences, hospitality industry gatherings, franchise meetings, and organizations seeking to improve employee experience and customer satisfaction.
Ryan has spoken to Fortune 500 companies, franchise organizations, and industry associations worldwide. Recognized by Global Gurus as one of the World’s Best Speakers in Hospitality and Customer Experience, he’s been featured in Forbes, Newsweek, and major television networks.
Key Moments
Videos
Ryan Minton | 2025 Speaker Demo Reel
This demo showcases Ryan's dynamic presentation style and proven expertise in positive leadership, employee engagement, and exceptional customer service.
Summary
Ryan Minton – Keynote Speaker Demo: Positive Leadership & Employee Experience Expert
Transform your next event with Ryan Minton, internationally recognized keynote speaker and best-selling author of “Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams” and “Thanks for Coming in Today!”
Perfect For: Corporate events, leadership conferences, hospitality industry gatherings, franchise meetings, and organizations seeking to improve employee experience and customer satisfaction.
Ryan has spoken to Fortune 500 companies, franchise organizations, and industry associations worldwide. Recognized by Global Gurus as one of the World’s Best Speakers in Hospitality and Customer Experience, he’s been featured in Forbes, Newsweek, and major television networks.
Key moments
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Talent FAQ's
Do speakers charge a flat fee or by the hour?
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
What is the typical duration of a keynote speech and what is included?
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
Does the scale of the event and audience size affect a speaker’s fee?
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses and other costs
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Deposits and securing a booking
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Additional tips and takeaways
- Virtual speaking appearances are a cost-effective alternative to high speaking fees, often 10-50% cheaper than in-person rates.
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- Some motivational speakers are open to discounting their fee if hired for more than one event by the same organization.
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