Holly Stiel: Customer Service
Quick Facts:
- First female concierge in the U.S. and an innovator in service excellence
- Developer of the "Thank You Very Much" (TYVM) Service Model
- Author of "The Art and Science of the Hotel Concierge" and "Thank You Very Much"
- Featured speaker for Fortune 500 companies, hospitality organizations, and service-driven industries
- Recognized thought leader and media contributor on customer service strategies
- Travels from: Weaverville, NC
- **Fee range: $5,001 - $10,000
Keynote Topics
Spirit In Service
Learn to feel like a world class concierge. In this stimulating seminar, Holly reveals the secret of her signature Neon Signs of Service; the spirit behind the skills. Participants will not only learn to think like a concierge, but how to take care of themselves as a service provider in order to provide sensational service. This is one of Holly’s most popular keynote speaking presentations.
Keep on Dancing
Holly will bring the house down in this rousing speech, and then build it back up with the dance that keeps on going. Have you ever heard your employees exclaim, “I’m in the weeds!”, “We’re slammed!”, “I’m getting slaughtered out there!” or “It’s a mess!”? Holly will show you how to tap into an entirely new rhythm in the workplace – and turn your war zone into a waltz!
Holly takes her favorite Neon Sign of Service — Keep on Dancing — and magnifies it into an entire service culture. With this one powerful idea, Holly can revolutionize the way you think about and deliver service at your company.
This presentation demonstrates why Holly is such a popular keynote speaker. In this presentation she teaches participants how to:
- Find the joy in delivering quality service
- Harness that positive energy—the more you give the more you get!
- Raise your fun quotient at work
- Access new ways to handle stressful situations with customers and coworkers
- Learn to maintain your rhythm no matter what!
This talk is best-suited to businesses that are extremely busy, such as large restaurants and hotels. The Keep On Dancing keynote is recommended for large audiences—it’s more fun to dance in a crowd!
Service is a Gift
How to Create and Sustain a Culture of Service
Holly reveals the five most important questions every employee needs the answers to. Riffing on the five “W”s that you learned in school—who, what, where, why and how—Holly has created an efficient practice that any employee can utilize no matter what kind of service they provide. She makes it look easy. With every employee asking and answering the same five questions, customers will appreciate a familiar standard of thoroughness and accuracy.
If you want to know how businesses renowned for their superior service manage to provide it consistently, Holly will show you how. This interactive talk introduces Holly’s foolproof formula for transforming your company into a service superstar.
This keynote is recommended for managers, supervisors and executives and is also available as a workshop.
Stellar service is a gift and Holly’s message is the gift that keeps on giving; once you open it everyone wins.
Open the Gate I`ll Show You The Way
This keynote shows another side of Holly. The content is appropriate for women’s` groups.
Videos
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Fee Range Information
All talent fees exclude VAT, travel and accommodation where required.