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Keynote Topics
Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working […]
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron Kaufman’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron Kaufman resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
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Michelle Gielan is a leading voice in the field of positive psychology and employee engagement. A former CBS News anchor turned researcher, she has dedicated her career to understanding the impact of positivity on workplace culture and productivity. As a prominent keynote speaker, Michelle blends research-backed insights with her background in broadcast journalism, making her […]
Called ‘The Reinvention Guru’ (In Ventures magazine) and ‘The Queen of Reinvention’ (TEDx Navasink), Dr. Nadya Zhexembayeva is a business owner, educator, speaker and author — specializing in reinvention. As a business owner, Nadya oversees a group of companies active in real estate, investment, and consulting. As a consultant, Nadya has helped such organizations as […]
Retired Lt. Col. Tammy Barlette, and seasoned military pilot, brings a fresh perspective to overcoming challenges with high-stakes mental performance strategies. Drawing on her 20 years of experience in the cockpit of some of the Air Force’s most demanding aircraft, Tammy inspires audiences to rethink their approach to handling adversity and reaching peak performance. Her […]
Caroline Rose is a remarkable individual, a beacon of resilience who has faced life’s most daunting challenges with unwavering strength and determination. At the young age of 27, Caroline, a pre-med student at USC, received the devastating diagnosis of Stage IV, highly aggressive, incurable non-Hodgkin’s lymphoma. This news came at a time when she was […]
Carly Patterson didn’t just make history—she inspired a generation. As the first American woman in two decades to win the Olympic all-around gymnastics title at the 2004 Athens Games, Carly captivated the world with her grit, grace, and gold-medal performance. Today, she brings that same passion and perseverance to the stage, sharing her journey from […]
Katie Linendoll is an Emmy Award-winning TV personality, consumer technology expert, and one of the leading women in the field of technology. As one of the most in-demand technology experts worldwide, Katie Linendoll is recognized by a wide-range of audiences for her reporting and frequent appearances as a regular expert contributor for major media outlets […]
Marco Tempest is an internationally renowned magician who blends illusion, technology, and storytelling to create unforgettable experiences. With a unique blend of expertise in both traditional magic and cutting-edge technology, Tempest has established himself as a pioneer in the field of techno-magic, captivating audiences at conferences, corporate events, and high-profile gatherings around the world. His work […]
Jeff Civillico stands out as a unique blend of entertainer and inspirational speaker. His presentations are not just informative; they are interactive, engaging, and downright fun! With a background deeply rooted in entertainment, Jeff seamlessly incorporates humor and captivating routines from his acclaimed Las Vegas show, “Comedy in Action,” into his speeches. This fusion of […]
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