Communicate, Collaborate, Connect!

Does Everyone in Your Office Get Along Great, Really? Really??

No matter how well your team members and leaders get along, even a slight improvement in communication, interpersonal relationships, people skills, and everyday interactions will significantly enhance productivity, engagement, morale, employee retention, job satisfaction, positivity, customer relationships and contribute to a more positive, productive and profitable workplace and customer- focused culture – And get everyone singing your praises.

Getting Along is even more essential for managers and leaders. It is well known that people join companies and leave managers. Do all you managers and leaders have a high Get Along IQ? If not, how much does it cost you in time, resources, and money to not get the training they need to get along better with colleagues, team members, and customers?

Good interpersonal skills and building positive connections with colleagues and customers are the foundation for everything we do. In fact, according to a study by Harvard and Stanford University, only 15% of your success in your personal and professional life will be due to your technical skills, and 85% will depend on your communication, emotional intelligence, people skills, and ability to get along.

A cooperative and collaborative spirit cultivates a culture that brings out the best in people and performance, keeping everyone energized and productive. When we work well together, everything works better at work, and that carries into our contacts, connections, and relationships with customers and clients.

The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a “wow” feeling about you and your services. In this session participants will learn the following: 

• 6 Key Ingredients to Keep Customers For Life and Get Them Singing Your Praises
• What Other Companies and Organizations Do to Succeed with Their Customers
• 15 Easy Things You Can Do Now to Keep Customers
• What Good Customer Service Really Means
• Turning Moments of Truth Into Moments That Are Memorable
• Making Every Meeting and Transaction Positive, Memorable and Special
• And More!

We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

Everything is changing faster than ever before. Everyone is doing more with less. And in this fast paced world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams. 

As the Vice President of Southwest Airlines stated, “It doesn’t matter whether it’s two full-time jobs, four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.”

Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Topics will be based on your challenges, needs and concerns.

Typical groups will walk away with the following skills:

• How to Build Cooperation, Rapport, Relationships and Connect with Team Members (Communication Styles Exercise Assessment Tool)
• Guidelines and Ground Rules Top Teams Follow
• Benchmarks: Top company Team Building Philosophies
• 12 Communication Do’s and Don’ts
• How to SOFTEN your Image to Appear More Approachable, Likeable and Trustworthy
• How to Say “NO” and Give Feedback in a Positive and Nice Way
• 5 Ways to Avoid Misunderstandings That Destroy Teams
• 3 Key Factors That Build Trust Within a Team
• 6 Keys to Get Everyone Singing Your Praises
• 12 Steps to Make Team Meetings More Effective
• 7 Step Process for Reducing and Resolving Conflicts
• Characteristics and Traits of the Best Working Teams
• Dealing with and Resolving conflicts on the Team
• Your Case Studies
• And More