SATISFIED CUSTOMERS JUST AREN’T GOOD ENOUGH
Successful organizations have one common central focus: customers. It doesn’t matter if it’s a business, a professional practice, a hospital, or a government agency, success comes to those, and only those, who are obsessed with looking after customers.
Based on the newly released book Raving Fans by Ken Blanchard and Sheldon Bowles, this program focuses on three critical steps for developing “raving fans” and loyal customers.
Your organization must first Decide that you want to do with customers. Since you can’t be all things to all people, it is best to focus on the things that your company does well. Next you must Discover what it is that your customers really want within that framework.
Learn to listen to their needs and innovate to get those needs met. The third step is to Deliver Plus 1 percent.
The key here is to consistently deliver what you say you will – and a little more. Ken Blanchard will show you how to create customers that you are your best sales force.
For any organization today to survive in the long term, it is clear that it has to be
If that is true, what do leaders of the future have to do to make their organizations coincide with those characteristics?
Ken Blanchard reflects on his observations working with organizations all over the world and help companies to not only survive but be a market leader.
UNDERSTANDING AND IMPLEMENTING CHANGE
It’s no secret. Change, although necessary, can often be difficult. In the work environment change can cause increased stress, low morale and decreased productivity. Thus, the ability to manage change is imperative to success.
Research shows that people are naturally resistant to change. This seminar teaches you to understand the change process and to manage it effectively.
You’ll learn about the stages people go through in the change process and what you need to provide in order to get the support of your team.
WHERE ACHIEVEMENT AND FULFILLMENT MEET
No one on his or her deathbed has ever been heard saying, “I wish I had gone to the office more.” And yet we all sometimes act like we are on a treadmill. Our lives are out of balance.
Ken Blanchard will share his views on “Life Management” – a method he has used to bring greater meaning and purpose to his own life and others lives.
By demonstrating that business excellence comes only after personal excellence is reached, he outlines the steps you can take to reach and understand your personal mission, core values, beliefs and key goals.
Ken Blanchard is a globally recognized leadership expert, author and business consultant whose work has transformed the way organizations lead and manage people. With more than four decades of experience, he has helped leaders at every level build high performing, engaged teams through practical and adaptable leadership principles.
He is best known as the co author of The One Minute Manager, a groundbreaking management book that has sold more than 13 million copies and been translated into 37 languages. Over the course of his career, Ken has authored or co authored more than 60 books, many of them international bestsellers, distilling complex leadership concepts into accessible, actionable frameworks.
Ken holds a PhD in Education Administration and Leadership from Cornell University and began his career in academia as a professor at the University of Massachusetts Amherst. He later co founded The Ken Blanchard Companies, a global leadership training organization that has delivered programs to organizations worldwide.
Ken Blanchard is a luminary in the field of leadership and management, known globally for his profound impact on the way organizations operate. With over four decades of experience, Ken has dedicated his career to helping leaders at all levels achieve greatness through effective leadership principles. His approachable style and compelling storytelling have made him one of the most sought-after speakers and consultants in the business world. Ken’s work has influenced countless leaders and organizations, earning him a reputation as a trusted authority on leadership and management practices.
Ken is perhaps best known as the co-author of the groundbreaking book “The One Minute Manager,” which has sold over 13 million copies and been translated into 37 languages. This seminal work introduced simple, yet powerful management techniques that have become foundational in modern leadership training. His extensive body of work includes more than 60 books, many of which are bestsellers, reflecting his deep understanding of the complexities of leadership and the practical solutions he offers.
Throughout his illustrious career, Ken Blanchard has received numerous accolades and awards, recognizing his contributions to the field of leadership. His ability to distill complex concepts into actionable insights has helped leaders worldwide foster more productive and engaged teams. Whether through his writings, speaking engagements, or consultancy work, Ken continues to inspire and guide leaders towards achieving excellence.
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